Well I tried

[CrazyOldMan]

Small claims in Canada no lawyers. That’s the problem I’d be going up against corporate representatives that are lawyers I would have to self represent.

Hey stupid question - did you have your dealers wrap the AC lines? I just noticed some footwell leaking a few days ago so dropped it off at my dealer on my way out of town - they said they would wrap everything with insulation tape - just condensation buildup in warm humid weather. No sure what your situation is - whether this was also happening in cool/cold weather.

 

[parb]

I feel for you. It's so important to have a great dealer that knows what they are doing.

 

[IslandFalconer]

Hey stupid question - did you have your dealers wrap the AC lines? I just noticed some footwell leaking a few days ago so dropped it off at my dealer on my way out of town - they said they would wrap everything with insulation tape - just condensation buildup in warm humid weather. No sure what your situation is - whether this was also happening in cool/cold weather.

Hey,

Yes they wrapped them the last time. This is something else. There is zero condensate coming out under the truck, all of it is inside. They’ve had the heater core out 3 times, replaced it once. There is just no end to it. Per the dealership they did everything Ineos advised them to do and yet it continues to just fill the floors with water under the rugs.

 

[CrazyOldMan]

Hey,

Yes they wrapped them the last time. This is something else. There is zero condensate coming out under the truck, all of it is inside. They’ve had the heater core out 3 times, replaced it once. There is just no end to it. Per the dealership they did everything Ineos advised them to do and yet it continues to just fill the floors with water under the rugs.

That’s insane - I think Ineos owes you a new one. Especially given the distance to the dealer from PEI

 

[IslandFalconer]

That’s insane - I think Ineos owes you a new one. Especially given the distance to the dealer from PEI

I have been trying to get that from almost the very beginning. I had even offered at first to add in some cash. The problems started in the first week and by August 2024 the water and problems took up two pages of work orders. They kept it for 6 months, returned it only for it to now have coolant and A/C condensation leaking inside the cab. It went back to the dealership for another 2+ months. I got it back late April 2025, by mid May 2” of water on the floor flooding out the doors. The entire interior flooring was soaked like water logged heavy soaked and water was sloshing. I pulled the floor drains to let the water out but with rugs in place the water mostly stayed inside. I again returned the truck in July 2025 they had it until September 12/2025 to their credit they drive it to Montreal saving me about 7 hours drive. That was cool, before taking delivery I lift one of the rubber floor mats, to my surprise the floor is yet again soaked and the mat is water logged. So in 16 months of ownership having taken delivery in mid May 2024 the vehicle has spent 11 ish months at the dealership. A brand new truck and it’s been in my laneway on and off for only 5 months.
You would think it would have been easier for all parties involved and in the name of customer service as a new brand that Ineos would step in. But no, they just kept telling me to leave it with the dealership and they (Ineos) would work with the dealership to repair it. They have failed to do so in the 11 months the vehicle has been with the dealership.

Friday the 12th was the last straw. I requested a call from the general manager first thing Monday morning Sept 15. At 16:30 Sunday afternoon I get an email from the service department stating there will be no contact from the general manager and that they need time. They will get back to me later this week.

So not only did they not fix it, now they need more time to figure out what to do.
The service manager admits after test driving it “multiple times” no one thought to lift the rugs and check for water before arranging pick up of the “repaired” vehicle.
I was assured about 15 different ways the truck was now “perfect” 100% they fixed it, absolutely “like new” they detailed it and dried it out and did all the fixing that Ineos advised and that the next time I would need to see them would be for my next service or if a new warranty issue occurred.
So after two months in their possession no one took the time to actually drive around with the floor rugs out of the vehicle and make sure there was no A/C condensation coming from the evaporator. And they clearly knew that as PEI has been in a drought and not had much rain. The vehicle sits in my garage as well. Even with no rain the vehicle would fill with water. There’s only one thing in the vehicle that can make water. But no one bothered to make sure that it wasn’t leaking before buttoning it up and putting it back together. A total shit show if you ask me.

 

[IslandFalconer]

UPDATE SEPTEMBER 15
I have been given options
Take delivery of the first 2026 they receive.
An eldoret blue Fieldmaster, with 18” wheels, hitch, premium audio, safari windows.

Order a new 2026 and wait. Keep the loaner I have.

My build Base, add hitch, ladder, premium audio, leather, high load switches, rough pack, privacy glass, interior utility rails,

Option one comes sooner, option B later.
Not sure where to go with this one. Waiting on delivery “eta” for my build

 

[Mohs 9]

With your luck, do not go for safari windows, they might leak