Stuck at Cape York

[globalgregors]

I'm holding on to my optimism in light of the reliability experience to date of @Global Gregors on the Pan American Hwy and @MattP 's 5 yr round the world odyssey. Every marque has its issues....

Yeah, yeah - cranking on over here, no lights showing. Machu Picchu today.

Pic from yesterday.

 

[Jeremy996]

Why is it their fault? Well they are the ones that can tell us. It doesn't look good if they won't explain it. If I was a grenadier owner I would be keen to find out so I know what not to do!

And personally.. in all the vehicles I've had .. I can never recall a warranty repair where they said "We're going to do a warranty repair... and we're not going to tell you why we're doing it". That's bizarre.

I used to work for the UK's largest extended vehicle warranty insurer/administrator.

All manufacturers would not provide information of their warranty claims for fear of us, (the insurers), pushing back on third party warranty paid on vehicles with a known manufacturing fault.

As we accumulated data on thousands of cars, we were in a position to strong-arm manufacturers where certain faults came up too often. Just the IP on vehicle failures is a valuable asset, so if someone decides to be coy about a failure in the field, I would see it as 'business as usual'.

Going "YouTube" public on a vehicle failure is a risky business - use the vehicle outside of the design parameters and refusal of warranty is almost automatic. Use a vehicle outside of the insurers accepted risks is another automatic refusal of coverage/withdrawal of coverage, with very limited recourse. I would not put anything into the public domain until any and all claims were settled, or I was very sure of my ground.

Like Mercedes and similar manufacturers, Ineos Automotive has done a lot of dealer campaigns, fixing mechanical issues and software on the QT, so a significant part of any service is checking which ones are outstanding on the vehicle in front of them, (while my Gren was having the tow bar fitted, Lloyds wanted to do the lock upgrade, but I knew that Chandlers had just got the bits in stock). Upgrades on the quiet are a fact of vehicular service life these days, with software leading the charge!

 

[DenisM]

I used to work for the UK's largest extended vehicle warranty insurer/administrator.

All manufacturers would not provide information of their warranty claims for fear of us, (the insurers), pushing back on third party warranty paid on vehicles with a known manufacturing fault.

As we accumulated data on thousands of cars, we were in a position to strong-arm manufacturers where certain faults came up too often. Just the IP on vehicle failures is a valuable asset, so if someone decides to be coy about a failure in the field, I would see it as 'business as usual'.

Going "YouTube" public on a vehicle failure is a risky business - use the vehicle outside of the design parameters and refusal of warranty is almost automatic. Use a vehicle outside of the insurers accepted risks is another automatic refusal of coverage/withdrawal of coverage, with very limited recourse. I would not put anything into the public domain until any and all claims were settled, or I was very sure of my ground.

Like Mercedes and similar manufacturers, Ineos Automotive has done a lot of dealer campaigns, fixing mechanical issues and software on the QT, so a significant part of any service is checking which ones are outstanding on the vehicle in front of them, (while my Gren was having the tow bar fitted, Lloyds wanted to do the lock upgrade, but I knew that Chandlers had just got the bits in stock). Upgrades on the quiet are a fact of vehicular service life these days, with software leading the charge!

One of the real strengths of this forum is the worldwide collective knowledge members bring to the fore. Thank you @Jeremy996 for your rational and factual understanding based on professional experience. Most appreciated!
DenisM

 

[NQ94]

Another factor I don’t see mentioned much is that they completed the track the same day - likely at low speed - and then travelled at a faster speed the next day. The sequence looked pretty typical of what can happen after a deep water crossing. If a small amount of water gets into the intake or even into the oil through breathers, the engine can keep running fine for hours — even start normally the next morning — but a bearing or conrod might already be weakened. Once you’re back at higher speeds or load, that’s when it can finally let go in a big way, which is what seemed to happen here with the oil light and the sudden failure.

To me the symptoms are still consistent with water damage. It could be something else. But I think it’s fair to assume that the ‘environmental factors’ is an honest assessment given it was accepted by the insurer.

There’s no reason to suspect conspiracy.

INEOS’s vague response is in the customer’s best interest.

Nothing to see here - let’s move on.

I understand where you are coming from. I spent plenty of time early in my career dealing with, quoting and repairing hydrolocks and water damage to engines in trucks and buses every storm season. I am still in the trade and it still occurs every wet season with trucks and machinery the only difference now it's very easy to hit near a million in damages from water to bogged or flooded machinery.