Americas 5 months waiting on parts

[MLaRueNW]

I was involved in a collision on June 7, 2025 and our Grenadier was towed to a body shop for repairs. Parts were ordered July 2nd. After all these months, we are still waiting on a driver’s front door assembly and were told it would be ANOTHER three weeks before being shipped. This is after being told it would be shipped no later than November 3rd. Making a half a year’s car payments on a vehicle you can’t get parts for is getting old.

Has anyone had a similar experience with extended wait times on getting parts? Is this normal?

I contacted Ineos customer service and they have initiated a case to address the issue on the parts delivery, but have not explained the delay in getting the parts.

Thank you in advance for any feedback.

Michael
McMinnville, Oregon

 

[ADVAW8S]

Gotta ask, did the body shop contact Ineos directly or the dealer? I had friend who need a whole new rear axel, the body shop ordered it from dealer and it was at doorstep of body shop in less than 3 weeks.

 

[C-Mack]

Certainly not fun to end up with damage like that and the hassle of waiting for it to be repaired I feel your pain. However, I have to ask if there is at least a cool story of how it happened? Was it like in the movies where an unsuspecting person opens their door just as a police chase from a bank robbery comes speeding by taking the door off? Hopefully, an interesting story comes out of it you can use to regale your friends at the local pub once everything is sorted?

 

[MLaRueNW]

Gotta ask, did the body shop contact Ineos directly or the dealer? I had friend who need a whole new rear axel, the body shop ordered it from dealer and it was at doorstep of body shop in less than 3 weeks.

The owner of the body shop ordered directly through our dealer as he does the majority of repairs for them. He has checked in regularly with the dealer and (jokingly) has asked to borrow a door from an unsold 24 they have on the lot. I’ve also spoken to the service manager and he has been responsive as well. His hands are tied because all he can do is keep checking on the status of the order.

 

[MLaRueNW]

Certainly not fun to end up with damage like that and the hassle of waiting for it to be repaired I feel your pain. However, I have to ask if there is at least a cool story of how it happened? Was it like in the movies where an unsuspecting person opens their door just as a police chase from a bank robbery comes speeding by taking the door off? Hopefully, an interesting story comes out of it you can use to regale your friends at the local pub once everything is sorted?

No fun tale to tell. Happened in a parking lot when a guy with no license and insurance ran a STOP sign. Haven’t seen a penny from him and probably won’t.

 

[C-Mack]

No fun tale to tell. Happened in a parking lot when a guy with no license and insurance ran a STOP sign. Haven’t seen a penny from him and probably won’t.

Tough situation, I’ve been through something similar a few years ago. As a matter of fact, it was muscle bound short guy in a giant dually pickup texting (most likely his CrossFit coach ) at a intersection and failed to stop destroying the car behind ours and pushed it into the back of my wife’s then brand new Range Rover. The damage visually was seemingly minor but the repair bill was astronomical and we had to go the rounds with his insurance company. It felt like and very much took an eternity to resolve.

 

[Krabby]

I’ve been waiting two years for a decal. Supposedly it’s on back order.