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- May 19, 2022
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I believe many more owners have this problem than they actually realise. - (Please stick with this to the bottom of this post)
I use my phone on hands free in my Grenadier very frequently and this issue is seriously spoiling my enjoyment of the vehicle.
I connect my iPhone hands free via apple CarPlay and I find my self semi shouting at the overhead panel to make my self heard.
In my case I can hear who I am talking too perfectly clearly through the car system speakers, but the recipient struggles to hear me most of the time.
I received my vehicle in October 2023 in the UK and this was a problem from day one. People who I were talking to initially didn't tell me how bad the reception was for them it was, but the novelty soon wore off.
I reported to the dealer many times but Ineos did not give them any fixes or any true acknowledgement that it is a know problem. I have spoken to the Ineos Help Line several times direct on the problem and all they have ever done is refer me back to the dealer, whose hands are tied with Ineos.
After checking with as may people I know well enough on how bad this is whist on the phone with them, it totally confirmed my theory - try it yourself !....remember it fools you by you hearing the person you are talking to perfectly well.
What I have found -
- Phone Microphone is behind the perforations in the overhead panel - see picture 1
- The microphone picks up an electronic interference with the engine off and ignition on only.
- Microphone position under the panel exposes it to a void up to the roof steel panel and direct contact to any noise generated in that area - picture 2 & 3
- With the engine running various sound is picked by the microphone
- the engine and powertrain via the body work construction and noise increases with speed.
- people can hear the turbo spooling up from low revs, the same noise you can hear with the drivers window is down on right hand drive cars, from the engine air intake in the right hand wing (fender)
- wind noise from the safari window next to the overhead panel, that increase with vehicle speed.
- the engine and powertrain via the body work construction and noise increases with speed.
- a better positioned and quality microphone with noise canceling capability is required
- and or, sound insulation material above the overhead panel and microphone, up to the body work and the side of the safari window.