Regarding communication from INEOS which seems to have upset a number of people, there are reasons why manufacturers often don’t give a detailed post-mortem after a major failure like this one — even when the insurer has already accepted the claim. It’s not always about hiding anything. A big part of it is simply that once complex part like an engine lets go catastrophically, there usually isn’t enough hard evidence left to say exactly which internal part failed first or what the precise chain of events was. If they can’t prove it 100%, they won’t go on the record with it.
There’s also a customer-protection angle people don’t often consider. If a manufacturer states a specific cause — for example, “the driver over-waded and ingested water” — that can easily turn into the owner being blamed, disputes with insurers, or arguments about improper use. By keeping it broad (“environmental factors”), they avoid making accusations or locking the owner into a position they then have to defend.
It basically prevents everyone from ending up in a technical or legal tug-of-war. The claim gets paid, the owner gets their car repaired, and no one has to argue over an engine that’s too damaged to diagnose with certainty.
So while the lack of detail feels frustrating, sometimes that silence is the thing that quietly keeps the process smooth for the customer, even when they might not realise this during a period of heightened emotion.
There’s also a customer-protection angle people don’t often consider. If a manufacturer states a specific cause — for example, “the driver over-waded and ingested water” — that can easily turn into the owner being blamed, disputes with insurers, or arguments about improper use. By keeping it broad (“environmental factors”), they avoid making accusations or locking the owner into a position they then have to defend.
It basically prevents everyone from ending up in a technical or legal tug-of-war. The claim gets paid, the owner gets their car repaired, and no one has to argue over an engine that’s too damaged to diagnose with certainty.
So while the lack of detail feels frustrating, sometimes that silence is the thing that quietly keeps the process smooth for the customer, even when they might not realise this during a period of heightened emotion.
, perhaps those concerned should have thought in more detail before posting that recent video 
