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Europe Ask the dealer Halliwell Jones Chester UK Q&A Thread

ECrider

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Steve - have you come across anyone who has noticed large price fluctuations in their orders. I posted in another thread after logging into my account just now my order is 18k cheaper! Still cannot download a pdf breakdown.
 

Cheshire cat

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Steve - have you come across anyone who has noticed large price fluctuations in their orders. I posted in another thread after logging into my account just now my order is 18k cheaper! Still cannot download a pdf breakdown.
I take it you have logged out and back in again?
 

ECrider

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Ineos say everything looks fine their side and I'm definitely not getting a bargain. Have had to send them a screenshot to investigate.
Glitch in the mainframe,
Hopefully none in the subframe!
 

Halliwell Jones Chester

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Ineos say everything looks fine their side and I'm definitely not getting a bargain. Have had to send them a screenshot to investigate.
Glitch in the mainframe,
Hopefully none in the subframe!
Sorry, I was down at Glanusk again all day yesterday, I take it your order is all correct and fine though?
 

ECrider

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Sorry, I was down at Glanusk again all day yesterday, I take it your order is all correct and fine though?
Nice. Well as far as I'm told. I cannot see anything under the summary button and haven't been able too for weeks. Agent says all is well in their portal, Ineos yet to reply after I sent them the screenshot.
 

ECrider

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Actually just had an email reply;

Hi,

Thank you very much for taking the time to give this information, this is very helpful!

The team will look into this further and I will contact you next week for an update.

I apologies for this issue and I will also chase the PDF you requested also.
Please do not hesitate to contact us if you need any further assistance.

Thanks,


INEOS Grenadier Customer Service

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