Sick of waiting

[Marcusjames]

After waiting months for my car to not arrive, I'm now in a long queue to get my refund back. I'd really like to post some positive comments but this is just another chapter in this ridiculous story.

 

[DaveB]

After waiting months for my car to not arrive, I'm now in a long queue to get my refund back. I'd really like to post some positive comments but this is just another chapter in this ridiculous story.

I noticed since early April you have been on a rollercoaster of happy and cancelling.
From sitting in your vehicle at the dealer to re-ordering a new one.
unfortunately we are seeing a lot more people now receiving their vehicles and being very happy.
Not sure that the queue for a refund will be a long one, but at least Ineos allow you to get your deposit back, many manufacturers do not.

 

[Tomdoc]

I spent a long time at my dealers today asking all the questions. They are genuinely really helpful and we discussed openly the problems we are all facing (including for them). My IG is in production and has a VIN, but they have no idea when it will be arriving. They get 48 hrs notice of deliveries. They then have to do PDI and registration etc. This will only happen if Ineos have confirmed payment - this being the biggest bugbear in our household ("OC Domestic Ops" is a commercial banking expert), as we are used to paying for expensive items (houses, cars etc.) on the day of delivery. The "agency" model is a new experience for all in UK. In addition, I asked about the software problems (they are aware), the 12V footwell outlets (they were not aware), the missing bits (table/roof bars) and they are struggling to get these bits to fit to new arrivals.

So what? Well, I had an opportunity to crawl around a new IG there today - I still love it as a vehicle and I want it still. It is such a shame that the experience is tainted by the Ineos customer service model - I will hopefully forget this anxiety when I am enjoying my future trips in it. I would love to have a chance to "chest point" someone at Ineos about this.

 

[Tom D]

They really know how to suck the joy out of the new car experience.

I usually buy a new car and then run it into the ground, so I don’t do it very often, my last defender was bought new in 2013. So for me its usually quite a big deal.

 

[Barney]

By the way. The air conditioning works very well. It was very humid here today. But certainly no comparison to 40 degrees Celsius outside.

 

[Deleted User Account.]

After waiting months for my car to not arrive, I'm now in a long queue to get my refund back. I'd really like to post some positive comments but this is just another chapter in this ridiculous story.

I'm still waiting on my refund. It's been since the 17th of May and no one from ineos has confirmed.

Fyi, the wife and and I have elected to keep our Sierra Duramax, trade in our Ford explorer platinum and have bought a Rivian R1T and a Rivian R1S instead. We already have the R1T and I can't imagine the grenadier being more practical. I've saved over $800 in diesel fuel alone this month.

US domestic pricing is just too high. Sorry Ineos. At least ai can look at my el doret model and think what could have been...

 

[Deleted User Account.]

R1T

 

[Max]

We might need another thread called "those who can't leave"

 

[Deleted User Account.]

We might need another thread called "those who can't leave"

I was happy to spend $15k more than the grenadier built on purpose

 

[Max]

I get it now, sorry missed the joke.

I am sick of waiting for my Grenadier and you you are sick of waiting for your Grenadier refund

 

[Deleted User Account.]

I was happy to spend $15k more than the grenadier built on purpose

 

[globalgregors]

Congrats on the purchase!

Rivian Forum – R1T R1S R2 News, Specs, Models, RIVN Stock — Rivianforums.com

Rivianforums is your top source for Rivian news, price, specs, review, classifieds, photos/videos and discussions. Come join other enthusiasts & owners!

www.rivianforums.com

Rivian Forum – Rivian R1T & R1S News, Pricing & Order...

Rivian Forum - Rivian R1T & R1S Community and Owner’s Club

www.rivianownersforum.com

 

[Deleted User Account.]

Congrats on the purchase!

Rivian Forum – R1T R1S R2 News, Specs, Models, RIVN Stock — Rivianforums.com

Rivianforums is your top source for Rivian news, price, specs, review, classifieds, photos/videos and discussions. Come join other enthusiasts & owners!

www.rivianforums.com

Rivian Forum – Rivian R1T & R1S News, Pricing & Order...

Rivian Forum - Rivian R1T & R1S Community and Owner’s Club

www.rivianownersforum.com

Thanks, I'm extremely satisfied with the Rivian and my Duramax. Just curious as to what's the problem with my ineos grenadier refund. I understand you don't have access to those and can't relate.

 

[AnD3rew]

I'm still waiting on my refund. It's been since the 17th of May and no one from ineos has confirmed.

Fyi, the wife and and I have elected to keep our Sierra Duramax, trade in our Ford explorer platinum and have bought a Rivian R1T and a Rivian R1S instead. We already have the R1T and I can't imagine the grenadier being more practical. I've saved over $800 in diesel fuel alone this month.

US domestic pricing is just too high. Sorry Ineos. At least ai can look at my el doret model and think what could have been...

Love thr idea of the Rivians, not available here though. But could never have one instead of my Grenadier as it just won’t do what I intend to do with my Grenadier. I am buying an electric vehicle but it will be a small city runabout

 

[Deleted User Account.]

Love thr idea of the Rivians, not available here though. But could never have one instead of my Grenadier as it just won’t do what I intend to do with my Grenadier. I am buying an electric vehicle but it will be a small city runabout

I would have never even considered a Rivian if I didn't already have a big diesel. Totally agree with you.

 

[globalgregors]

Thanks, I'm extremely satisfied with the Rivian and my Duramax. Just curious as to what's the problem with my ineos grenadier refund. I understand you don't have access to those and can't relate.

They’ve just announced a 25-30% increase in power prices here so the whole electrification question is a sore point.

 

[Davman]

Congrats on the purchase!

Rivian Forum – R1T R1S R2 News, Specs, Models, RIVN Stock — Rivianforums.com

Rivianforums is your top source for Rivian news, price, specs, review, classifieds, photos/videos and discussions. Come join other enthusiasts & owners!

www.rivianforums.com

Rivian Forum – Rivian R1T & R1S News, Pricing & Order...

Rivian Forum - Rivian R1T & R1S Community and Owner’s Club

www.rivianownersforum.com

Touché

 

[Deleted User Account.]

Touché

Yeah, that's great. Wondering where my INEOS refund is.

 

[MarkH]

Yeah, that's great. Wondering where my INEOS refund is.

Likely with the accounts dept who, like most, reconcile mid or end of month then 'write the checks'

 

[grenadierboy]

Love thr idea of the Rivians, not available here though. But could never have one instead of my Grenadier as it just won’t do what I intend to do with my Grenadier. I am buying an electric vehicle but it will be a small city runabout

Same:

My new car:





Wife's new car:
Similar styling - both have 4 wheels