UK & Ireland Service network

[Logsplitter]

When will we be getting more service locations in the UK ? In the South where I’m from the dealer network is sparse due to closures. We were promised initially that we would have independent service (Bosch) agents. This has not come to fruition. I know from people I have spoken to that this puts them off of buying a Grenadier. Ineos must know this is effecting sales so what are they going to do about it ?
Thanks for this initiative. It’s a positive step forward.

 

[CRH]

The group are in debt . They are not opening new service centre in the UK .they have ended partnership agreements whereby these partners like Volvo and Ferrari were acting as service centres . It’s all broken promises . Sales figures in the UK are dismal to say the least . The brand has a terrible reputation.

So the new centre at Wilmslow doesn't exist?
I'm not defending broken promises but everything takes time to develop in the UK. Just ask the government on how HS2 went.

Lots of companies run in debt. News programs moan about them taking our money the day before they go bust and not saying 'we are in debt and if money doesn't come in we will go bust'. Any company that doesn't have money coming in to cover the debt will go bust. If this happened then we would have very few businesses in this country.

 

[OkGo]

I am fortunate in that I am midway between two service+ sales+ warranty places. Quite literally midway, it's less than a mile difference if I were to turn left or turn right.

Sods law, they are both 2 hrs away

 

[Rayzar]

Thing is Ineos just isn't giving me the confidence in buying their brand or that they'll be here long term. FFS they brought out an amazing car that is almost perfect for a first run model but then are failing to deliver on essential key points for there customers that they promised. To me this failure says something is seriously off, but I hope im wrong. They always speak the talk but not the walk. They're not going to be a high volume vehicle but definitely fill a gap but they need to sort this after sales service/parts and access to onboard diagnostics for their customers ASAP or theyre not going to succeed long term.

 

[rovie]

Thing is Ineos just isn't giving me the confidence in buying their brand or that they'll be here long term. FFS they brought out an amazing car that is almost perfect for a first run model but then are failing to deliver on essential key points for there customers that they promised. To me this failure says something is seriously off, but I hope im wrong. They always speak the talk but not the walk. They're not going to be a high volume vehicle but definitely fill a gap but they need to sort this after sales service/parts and access to onboard diagnostics for their customers ASAP or theyre not going to succeed long term.

Absolutely right! Even though I'm now trading in my Grenadier for a Land Cruiser, I'll remain connected to Ineos Grenadier and follow its development closely.

 

[Pistaah]

So the new centre at Wilmslow doesn't exist?
I'm not defending broken promises but everything takes time to develop in the UK. Just ask the government on how HS2 went.

Lots of companies run in debt. News programs moan about them taking our money the day before they go bust and not saying 'we are in debt and if money doesn't come in we will go bust'. Any company that doesn't have money coming in to cover the debt will go bust. If this happened then we would have very few businesses in this country.

It does exist, inside the spangly new BMW/Mini site. They're new at the Ineos thing and it feels like it, but they did my service OK, (I assume). The HJ Deva site is understaffed and they don't return calls, so I dare say they're glad of the help.

 

[BlueRich]

I just don’t understand why they can’t authorise independent service centres around the country to enable them to work on the Grenadier . Bosch was originally meant to be the go to, I’m interested to know why that didn’t work out, we have several around us .
Further to that, mine is currently being serviced by an independent, an extremely professional setup . They’re a Bosch agent and have also applied to Ineos to become a service agent. Why they haven’t been given the green light is beyond me. Ineos should be tearing their arm off.
They currently service 5 grenadiers that I personally know of and that just goes to show the trust these owners have in this independent.
Why oh why can they not be given access to the manuals and diagnostic equipment ? If for no other reason than to placate the Ineos customers?!
Quite bizzare, I love my grenadier but do feel hugely let down by this hugely simple fix.
The service reminder is driving me bonkers, nine times out of ten you glance down for info on the screen and instead you get your umpteenth reminder of the journey, in hours, miles and days , what’s wrong with a spanner light on the dashboard cluster ?!

 

[CRH]

I just don’t understand why they can’t authorise independent service centres around the country to enable them to work on the Grenadier . Bosch was originally meant to be the go to, I’m interested to know why that didn’t work out, we have several around us .
Further to that, mine is currently being serviced by an independent, an extremely professional setup . They’re a Bosch agent and have also applied to Ineos to become a service agent. Why they haven’t been given the green light is beyond me. Ineos should be tearing their arm off.
They currently service 5 grenadiers that I personally know of and that just goes to show the trust these owners have in this independent.
Why oh why can they not be given access to the manuals and diagnostic equipment ? If for no other reason than to placate the Ineos customers?!
Quite bizzare, I love my grenadier but do feel hugely let down by this hugely simple fix.
The service reminder is driving me bonkers, nine times out of ten you glance down for info on the screen and instead you get your umpteenth reminder of the journey, in hours, miles and days , what’s wrong with a spanner light on the dashboard cluster ?!

A warning light on the cluster would send me up the wall too, it just needs to be an easy reset available to all.

 

[Eric]

I just don’t understand why they can’t authorise independent service centres around the country to enable them to work on the Grenadier . Bosch was originally meant to be the go to, I’m interested to know why that didn’t work out, we have several around us .
Further to that, mine is currently being serviced by an independent, an extremely professional setup . They’re a Bosch agent and have also applied to Ineos to become a service agent. Why they haven’t been given the green light is beyond me. Ineos should be tearing their arm off.
They currently service 5 grenadiers that I personally know of and that just goes to show the trust these owners have in this independent.
Why oh why can they not be given access to the manuals and diagnostic equipment ? If for no other reason than to placate the Ineos customers?!
Quite bizzare, I love my grenadier but do feel hugely let down by this hugely simple fix.
The service reminder is driving me bonkers, nine times out of ten you glance down for info on the screen and instead you get your umpteenth reminder of the journey, in hours, miles and days , what’s wrong with a spanner light on the dashboard cluster ?!

I think it is called competition, the authorised dealers don't want independents having access to manuals and diagnostics. They would undercut the main dealers, since main dealers have significantly more overheads to operate a main dealership especially on the sales staff and providing loan cars. The risk would be main dealerships, if undercut, through the towel in and move onto another brand. Then there goes the sales side of IA business

 

[CrazyOldMan]

I think it is called competition, the authorised dealers don't want independents having access to manuals and diagnostics. They would undercut the main dealers, since main dealers have significantly more overheads to operate a main dealership especially on the sales staff and providing loan cars. The risk would be main dealerships, if undercut, through the towel in and move onto another brand. Then there goes the sales side of IA business

That’s exactly the impasse. Dealers don’t want to give up their regional contract monopoly, but customers won’t buy if they don’t have readily available service. IA and the dealers need what we call in the US a “come to Jesus meeting.” So IA and dealers - get to the table and start talking - otherwise you’ll never hit your unit target goals, full stop.

 

[BlueRich]

Hi Eric, that I understand but in areas where there is not a regional dealer (or where there has been and is no longer) then surely it makes sense for independents to be able to fill the gaps and service vehicles. A priority even. What about a simple mobile servicing and diagnostics ?!

I assume one would still have to / want to go to a main dealer for any warranty work, of which I hear they make a healthy profit from.
Granted that without dealers, Ineos's sales side would suffer somewhat but no more so than not providing customers with a service centre. Certainly It's something that most people take into account when buying any vehicle, new or used that has a warranty to maintain, or just to maintain full stop.

Perhaps Ineos ought to embrace the inevitable, dealership models, one by one dropping Ineos and just take the opportunity to have fewer but more widespread Ineos owned showrooms, where you can view and test drive but all purchases are made online . Thus opening up the market for third party service centres instead .
I personally had no interaction with a dealer during my purchase, other than to pick it up. I had ample opportunity to view and test drive at country shows and events .

Either way, something needs to be done

 

[DrewG]

Yes

Thread 'Episode 15 INEOS CEO Lynn Calder Interview Part 2'

Sep 2, 2025

This is part 2 of a series, we advise to listen to part 1 first.

Join us for the second part of our engaging conversation with Lynn Calder, CEO of INEOS Automotive. We pick up where we left off with Lynn talking about JOB 1 rolling off the production line at Hambach and the team's response to what's next.
In this episode, we discuss dealer networks, servicing partnerships and answer a few of the recent production decisions as well as finally put to bed the question of the Grenadiers RECARO seats and that Jim personally said no vanity mirrors, sorry mum.

#AutomotiveLeadership #Innovation...

• Stu_Barnes
• calder ceo ineos lynn lynn calder
• Replies: 56
• Forum: Grenadier Works Podcast

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Those of us in the Canberra region which reaches all the way down to Gippsland in Victoria have lost 4X4 Garage, the dealer service entity. To be frank they did next to nothing anyway. When we took our 2023 to the Sydney service agent there were 14 outstanding campaigns.

 

[jamesfielding]

Just a quick update to this. I am around 1700 miles left to my 4th service, which for me is around 3 weeks. I had emailed Adventure Automotive (my nearest dealer) when I was around 6 weeks before my service but they took a few weeks to return. Their nearest service slot was 4th of December, so going a bit further afield to Grange in Birmingham (approx 2hrs away for me), they have the 4th of November.
I agree with the above the independents will need to pick up the slack before we have to start treating our services like dentist appointments and booking 6 months ahead.

 

[Lollo050968]

After waiting for warranty repair (lockers and door sealing)5 month, I made direct the 3. Inspection appointment for April 2026, I had the free choice for a date The „welded“ NATO Cap will be hopefully changed too, „Sorry that was not possibly so fast“….. April opened the claim, September was the car at dealer for the warranty….. Time is relative….German Ineos Service Network not better than UK.

 

[DoubleDoom]

Busseys Attleborough are also about 6-8 weeks to wait for a slot.

 

[CrazyOldMan]

Just so you have a basis for comparison (a lot of this is the dealer/agent difference) - every time I have a service need, I can reach my dealer service department with only a few minutes on hold if it’s normal business hours, I can always get an appointment within just a few days, and the one time I had to stop in unexpectedly (low oil warning light), the dealer immediately took care of me. My dealer (Knauz, just outside of Chicago) is not an off-road specialist (BMW, Mercedes, Jaguar and Land Rover), and they are 2 1/2 hours from my house. In my mind, those are “table stakes” and what everyone should reasonably expect. I also had occasion to work with the service department at the Boise, Idaho dealer (Lyle Pearson) - similar experience.

The recall on the door took a few months, but that was just because of parts - not a dealer issue. I’m not expecting pickup/drop-offs, not expecting a dealer within an hour drive time, not expecting the dealer to resolve issues like resets and open diagnostics, or to resolve issues that are really design issues (steering pump, windshield fogging, etc). I would think this would be the bare minimum any Grenadier owner should expect, regardless of the model in their market.

 

[CRH]

Busseys Attleborough are also about 6-8 weeks to wait for a slot.

Chester has reduced their service lead times with the opening of their Wilmslow site.