New Year Service Overdue Bug

[Blackwolf]

If you haven't received the email with the instructions and sweeteners (cheap goodies in the UK, RSA extension in Australia) are you still eligible for the sweeteners?

 

[OkGo]

If you haven't received the email with the instructions and sweeteners (cheap goodies in the UK, RSA extension in Australia) are you still eligible for the sweeteners?

Do you have the bug? I think these sweeteners are to keep you busy while you are at the dealer getting it fixed.

 

[Blackwolf]

Oh, yes, I have the bug. Since 01/01/2026 I get the reminder at every start up, along with a "transmission error" message that no-one has been able to explain or fix.

 

[RB60]

Still nothing for me and the dealership knows about it since I was recently in for service. I did get an Ineos “come test drive a 2026” emailed. One would think this message would auto send to all owners. Wonder what gives? Does the selling dealer need to trigger it?

 

[TheDocAUS]

Still nothing for me and the dealership knows about it since I was recently in for service. I did get an Ineos “come test drive a 2026” emailed. One would think this message would auto send to all owners. Wonder what gives? Does the selling dealer need to trigger it?

It looks like INEOS are sending the email out by region. UK/Europe first, then Australia, other markets will follow.

My email came from head office, not INEOS Australia - at least that seemed to be the case when I clicked on a link. Plus my dealer was unaware of the email being sent.

 

[Tazzieman]

Nearest agent on the form for anyone in Tasmania is Ballarat, Victoria, well done INEOS.

I ticked that box because you never know what might eventuate. or as I like to think. adventurate!

 

[Michael H.]

One last post by the unpaid expendable gopher.

Software fix for Australia just announced. Similar to UK but INEOS ANZ are extending free roadside service for 12 months for owners. A nice gesture.

However, I just took that out after it expired 2 weeks ago!

View attachment 7922138

I’ll be interested to hear how this will apply to early owners whose roadside assistance expired nearly a year ago.

 

[TheDocAUS]

I’ll be interested to hear how this will apply to early owners whose roadside assistance expired nearly a year ago.

You register by clicking the link in the email and giving VIN number and other information.

 

[Michael H.]

You register by clicking the link in the email and giving VIN number and other information.

Done that - But hoping they don’t just extend my original expiry date by 12 months.

 

[TheDocAUS]

Don’t that - But hoping they don’t just extend my original expiry date by 12 months.

One hopes it starts again for 12 months. I will have 2 for the next 12 months.

 

[Michael H.]

One hopes it starts again for 12 months. I will have 2 for the next 12 months.

Customer Service were unable to confirm that it will start again for 12 months, but they’re looking into it.

By the way, when did Customer Service stop providing a 24 hour service, and limit it to offices hours?

 

[Rok_Dr]

Customer Service were unable to confirm that it will start again for 12 months, but they’re looking into it.

By the way, when did Customer Service stop providing a 24 hour service, and limit it to offices hours?

I hope that's Australian office hours, not UK.....

 

[Michael H.]

I hope that's Australian office hours, not UK.....

Australian yes, but interestingly it's Central Australian Standard Time.

 

[TheDocAUS]

Australian yes, but interestingly it's Central Australian Standard Time.

I have never phoned the helpline.

 

[TheDocAUS]

Customer Service were unable to confirm that it will start again for 12 months, but they’re looking into it.

By the way, when did Customer Service stop providing a 24 hour service, and limit it to offices hours?

My dealer was not aware of the INEOS email until I sent it to him. He then sent it around his office, so his staff knew.