New Year Service Overdue Bug

[Tenac]

What do you exactly want to be done!

They to listen to the customer, give some good solutions and how about a plan on timing??? All we get is yeah we know we are looking into it, or the software update greatness from the past... lol What else would you want a company to do? Hell even the early days of owning a MP4C wasn't this nonchalant or dismissive.

 

[Tenac]

Late to the party. I think by this point we all know the head unit software is a joke. I'm more annoyed about the fact that the altimeter constantly says I'm under the sea, and that the fuel gauge doesn't account for tank shape. It's also not that big a deal. The car still works.

IA will likely get their contractor to do a bug fix for this specific issue and nothing else, then get dealers to do an update at the next annual service. If you don't live near a dealer, you are out of luck.

The codebase clearly needs to be refactored, or even rebuilt from scratch. They won't do this because they don't have the in-house skills, it might take years for the same contractor to do it (with no guarantee of quality), and there are probably licensing issues that prevent them from hiring someone else.

We saw how long it took to add a toggle button for ADAS.

If they open sourced it we could probably get Claude Code to fix it in about 10 minutes though

I agree with this 100%. For a company that says they want to keep it simple, they sure are holding software hostage. Even though it should be far more simplified according to them, compared to more modern cars..... It feels like everything they say we should be expecting more of an opposite Please open source, hell move to android and call it a damn day.

 

[Glen]

I know they do stuff different in Alaska, but everywhere else had a very simple solution that worked a treat.

On the RVSM implementation date, aircraft that were not "properly equipped" were excluded from RVSM airspace.
Equip your aircraft or be limited to 28,000 ft. and below.
No conflicts. Easy.

If you're not into ATC, then skip over this . . . this relates to the thread only by way of illustrating that many problems are more complex than they might initially appear to be.

RVSM was implemented in other parts of the world before the United States. Most of those places had a lot more flexibility regarding surveillance, alternate routes, shorter distances, better communications, a homogenous fleet, a much smaller mix of countries of registry and a regulatory structure that sped up the pace of adoption. So those implementations were definitely a lot simpler.

Alaska is (and remains) a very unique set of circumstances. It used to be that controllers could transfer to a new facility and have their move paid for by the FAA. So controllers from the Lower 48 who wanted a "free" vacation in Alaska would transfer to our facility, get their move paid for and have access to all the hunting, fishing and exploring they could get in on the weekends. Nearly all of these controllers came from facilities where they worked just a few sectors where everything was going the same direction, on one frequency and everything on radar. They got the shock of their life when they discovered we had large areas with no radar, often no direct communications, mountains that poked up into the flight levels, domestic separation rules, oceanic separation rules, special rules for mutiple types of RNP-equipped aircraft, waivers to use special separation rules designed just for our FIR because no one else had ever encountered the conditions we had, sectors with half a dozen frequencies or more and specialties where controllers were responsible for knowing 350 - 500 instrument approach procedures (it varied over time) - most of them conducted in nonradar environements. Many of the transferring controllers ended up moving back within a year because the job wasn't the walk in the park they thought it would be. This isn't an environment where "simple" solutions work very often.

International routes through Alaska are often at the extreme edge of aircraft capability. If an aircraft can't get their requested altitude very soon after requesting it, they often don't have enough fuel to make their destination. This forces what they call a "tech stop" in Anchorage where they take on more fuel. This can often end up costing the airline all the revenue the flight would have generated as a nonstop. That Alaska could reap such a significant benefit from RVSM did not go unnoticed by aircraft operators and no doubt resulted in industry pressure on the FAA and its Alaska regional offices for the earliest possible implementation of RVSM.

Implementation of RVSM in the rest of the United States was informed by the what we experienced in Alaska. These implementations were negotiated between management and the controller's union, and by the time our controllers had been blamed for the failures of our "simple" implementation, others took note and vowed not to put themselves in that postion. I'm glad it "worked a treat" for them . . . we paid for it.

On the brighter side, my time with the FAA was put to good use accumulating the resources to acquire fun toys like my Grenny

 

[linksK9rig]

They to listen to the customer, give some good solutions and how about a plan on timing??? All we get is yeah we know we are looking into it, or the software update greatness from the past... lol What else would you want a company to do? Hell even the early days of owning a MP4C wasn't this nonchalant or dismissive.

Not too long ago, Toyota announced a major 2025 software recall for backup/rearview camera issues. My wife owns a Toyota and we were notified of it with no timeframe. The fix was made available almost 2 months later. It was a visit to the dealer, there was no over the air software update for it. No major news about people complaining about the recall. Nothing different than what INEOS is doing here. They have made it clear that they are looking into fixing the bug. I don’t understand why some of you are trying to hold INEOS to a much higher standard than companies that are well established and have been around for decades.

 

[[ Adam ]]

Not too long ago, Toyota announced a major 2025 software recall for backup/rearview camera issues. My wife owns a Toyota and we were notified of it with no timeframe. The fix was made available almost 2 months later. It was a visit to the dealer, there was no over the air software update for it. No major news about people complaining about the recall. Nothing different than what INEOS is doing here. They have made it clear that they are looking into fixing the bug. I don’t understand why some of you are trying to hold INEOS to a much higher standard than companies that are well established and have been around for decades.

There's a contingent of very vocal, yet incredibly uninformed folks here who think they know everything under the sun, have done everything possible and are certain that every issue, misstep or misfortune is down to pure stupidity on the part of everyone at Ineos.

Its tiring, and honestly I just add most of them to my ignore list. The constant self-righteous complaints are a big part of why I frequent this forum much less today than in the past.

 

[Zenadier]

I am pleased with my Grenadier. It is a trouble free vehicle that I will enjoy for many years. I can handle quirks, like Service overdue, but remain disappointed in almost every email exchange I've had with Ineos Automotive support.

For almost two years (off and on) I asked about two different software issues. I never got the sense that my observations and questions went past the tier one desk. Most replies were prompt, polite, and ultimately dismissive, advising that I contact my dealer. I contacted my dealer to fulfill my role, knowing that my dealer would not be able to help with two software issues. All the dealer could suggest (honestly and correctly) was contact Ineos. So, I let those go, unable to break out of the information void between Ineos and dealers.

This Service overdue bug and its scenarios has me reinvigorated. I'll inquire about my two year old quirks again.

 

[Glen]

There's a contingent of very vocal, yet incredibly uninformed folks here who think they know everything under the sun, have done everything possible and are certain that every issue, misstep or misfortune is down to pure stupidity on the part of everyone at Ineos.

It’s tiring, and honestly I just add most of them to my ignore list. The constant self-righteous complaints are a big part of why I frequent this forum much less today than in the past.

The deficiencies you describe aren’t unique to this forum or even the topic of automobiles. I try to contribute something of value, learn from those I can and ignore the rest.

 

[QRgren]

2083 back on Jan 2.

Had an appt for service yesterday for other items and the dealer cleared the message. The 2026 loaner did not have the error either.

 

[CWatson]

Thank you to the moron software developer at whatever software company that Ineos uses for my new annoying feature after a new year has rolled over /s

service overdue 1899 days

I get it serviced every 5,000km.
View attachment 7917840

Hello,

I have the issue as well, with the engine light on, and the super prize bonus of not having the functions of the infotainment screen.
Should I disconnect the battery since I have no functions? would this possibly reset my dashboard funtions? Any other suggestions/directions?
Also, I was going to check my oil level with the dipstick since the electronics are down, but, …yep… you guessed it, I just discovered there is none. Another engineering moment of brilliance I’m sure.

Thank you for any help.

 

[nuclearbeef]

If you're not into ATC, then skip over this . . . this relates to the thread only by way of illustrating that many problems are more complex than they might initially appear to be.

If an aircraft can't get their requested altitude very soon after requesting it, they often don't have enough fuel to make their destination.

Unintended consequences. RVSM was the death knell for many old straight turbojets like the 20 series Lears. If they couldn't climb straight to 49,000 or 51.000 ft, they were severely range limited.
I know a Falcon 20 restricted below 20,000 ft needs 2 fuel stops just to get from Boston to Detroit!

 

[Zenadier]

Hello,

I have the issue as well, with the engine light on, and the super prize bonus of not having the functions of the infotainment screen.
Should I disconnect the battery since I have no functions? would this possibly reset my dashboard funtions? Any other suggestions/directions.
Also, I was going to check my oil level with the dipstick since the electronics are down, but, …yep… you guessed it, I just discovered there is none. Another engineering moment of brilliance I’m sure.

Thank you for any help.

I found this -
Reset/reboot the headunit (aka Console screen).
Hold the Mute button (located at the centre bottom on the vertical panel) in until half the Console screen goes blank (do not release the button). Continue to hold the Mute button in until the whole screen goes blank. Only then release the Mute button. That will reset/reboot the headunit.
by TheDocAUS from https://www.theineosforum.com/threads/grenny-infotainment-craps-the-bed.12416190/

 

[Glen]

I found this -
Reset/reboot the headunit (aka Console screen).
Hold the Mute button (located at the centre bottom on the vertical panel) in until half the Console screen goes blank (do not release the button). Continue to hold the Mute button in until the whole screen goes blank. Only then release the Mute button. That will reset/reboot the headunit.
by TheDocAUS from https://www.theineosforum.com/threads/grenny-infotainment-craps-the-bed.12416190/

A few weeks ago, I lost the side where CarPlay is displayed. This procedure restored normal function for me. So it works . . .

 

[Commodore]

I’m going to say it again. The Grenadier is a very well built truck. It isn’t perfect and there are several annoying bugs. The software issues are annoying but not deal breakers and I continue to believe they will eventually get sorted out.

The only real problem with the truck is the front driveshaft angle. That’s the one that can leave you stranded and that’s the one Ineos won’t even acknowledge exists. The dealers know it but corporate keeps pretending it isn’t an issue.

 

[derek_zoolander]

I'll bite on this thread to say I do not have this issue and have driven extensively since 1/1. I'll also add that I have my date/time set to manual mode since I like the clock set 6m fast.

24 trialmaster

 

[CWatson]

I found this -
Reset/reboot the headunit (aka Console screen).
Hold the Mute button (located at the centre bottom on the vertical panel) in until half the Console screen goes blank (do not release the button). Continue to hold the Mute button in until the whole screen goes blank. Only then release the Mute button. That will reset/reboot the headunit.
by TheDocAUS from https://www.theineosforum.com/threads/grenny-infotainment-craps-the-bed.12416190/

Thank YOU!

 

[TheDocAUS]

Thank YOU!

Lots more useful inks here:

Links for new owners and also various Installation Guides (including those from INEOS & Rhino Rack)

May 4, 2025

Helpful links for new owners

• TheDocAUS
• beginner busbar charger filters fuses guides help how to roof rack torx
• Resources, Maintenance Tutorials, Procedures and guides.

 

[ryket]

There's a contingent of very vocal, yet incredibly uninformed folks here who think they know everything under the sun, have done everything possible and are certain that every issue, misstep or misfortune is down to pure stupidity on the part of everyone at Ineos.

I get it, but I think "stupidity" (of some kind) is genuinely a reason for the head unit bugs. I'm not saying that because I think I'm better than the people who made it. Like a few people on this thread I work in software dev, and I have done plenty of stupid things that caused dumb bugs.

But the specific issues (altimeter wrong, fuel gauge wrong) suggest some possible factors:

• dev team out of their depth and badly managed
• lack of oversight from stakeholders (IA), or last minute scope creep
• poorly defined requirements or lack of documentation

And it's not unreasonable for an owner to see the effect of that and complain, even if they don't understand that solving these problems is genuinely difficult.

My personal bias, which might or might not explain the problem, is that UK companies often see software as a cost to be minimized. It's frustrating that IA got top global talent (e.g. Magna Steyr) to design the hardware, and then penny-pinched on the head unit software. And this is stupid, because it's cost them $$$ and damaged their brand.

But they're a new auto manufacturer and it's important to recognize just how much they got right as well. The car is overall really good and I still recommend it to people. There are a ton of little design features that more than make up for a few bugs. The frustrating thing is that they could be fixed, and then we could all stop complaining forever (maybe)

 

[C-Mack]

In my first real software developers job what feels like decades ago, I put a send email function inside the wrong code loop by accident and crashed the company email server. Poop does indeed happen and the time it took me to clean up my mistake taught me a valuable lesson. I’m sure someone at IA and their software vendor is learning an equally valuable lesson. The world didn’t end and the problem was fixed and apologies were given and I was all the better for the experience.

 

[jvkintheusa]

If it doesn't brick the vehicle then I'm not too concerned about the software issues. More concerned about the hardware failing.

 

[ADVAW8S]

My understanding of the altimeter is it is pressure based system and not a GPS location. That is why as you get into the mountains the more accurate it is. I say this currently at -3ft on top of a hill.