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- Nov 25, 2021
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Well there was no way Ineos would authorise the dealer to hand over the vehicle without it being paid.And your payment accepted??
Well there was no way Ineos would authorise the dealer to hand over the vehicle without it being paid.And your payment accepted??
Being sarcastic. I paid 3 weeks ago and still portal says awaiting payment!Well there was no way Ineos would authorise the dealer to hand over the vehicle without it being paid.
But you got the confirmation mail, didn’t you? My portable says the same but Ineos already mailed me that the money arrived.Being sarcastic. I paid 3 weeks ago and still portal says awaiting payment!
Yes got e-mail 10 days after paying and only after making 3 enquiries!!But you got the confirmation mail, didn’t you? My portable says the same but Ineos already mailed me that the money arrived.
Quite confusing and annoying!
Keep the faith, when it arrives you will be happy, I have had a smile on my face for the last 6 days!Yes got e-mail 10 days after paying and only after making 3 enquiries!!
Even the dealer portal still doesn’t show paid!
Not sure how you are meant to run a multi £m business with such poor IT systems.
I run a small business and would go mad if i had the slightest issue for a customer.
It’s not as if they don’t have the resource or time to have got it sorted.
It’s a good job they have a great product as it would be a disaster.
I am seriously pleased for you and I haven’t lost the faith despite the barriers put in the way.Keep the faith, when it arrives you will be happy, I have had a smile on my face for the last 6 days!
Being sarcastic. I paid 3 weeks ago and still portal says awaiting payment!
I think it is time to escalate this up to the CEO, send her an e-mail, there is a precedentBeing sarcastic. I paid 3 weeks ago and still portal says awaiting payment!
And tell her that I am quite angry as well!I think it is time to escalate this up to the CEO, send her an e-mail, there is a precedent
GoosfrabaAnd tell her that I am quite angry as well!
Well said, I fully agree!After filling out and returning the feedback questionnaire in great detail and using one or two direct contacts with INEOS managers, I received a call from INEOS to discuss my feedback in detail. We spoke for about 1 hour about everything that was bothering me and also some others here on the forum.
My express comment was once again in the direction of communication. Something has to happen here as soon as possible. This hint did not come as a surprise to the person, as a previous personal hint from me to a person mainly responsible had already been registered.
We talked about the many faults. Software errors, gearbox noises, differential locks, processing, water ingress, and and and. Again, much of this was already known.
To sum up:
INEOS Automotive is aware of the problems and is working on them.
There will be a software update, planned for August, but whether the overhaul can be completed by then is still open.
There will also be the announced workshop manual. However, the content and level of detail is still under discussion.
We can be sure that INEOS Automotive has a great interest in ensuring that we customers are satisfied. They take our feedback seriously and respect our criticism. However, INEOS Automotive also needs time to address the issues.
My personal code of conduct: I will continue to offer constructive criticism. Every hint helps, for example, to remedy deficiencies in production. That is expressly desired. And I will continue to have patience and above all trust.
I do not want to hurt or instruct anyone. But insults in the direction of INEOS or the traders are not helpful!
I know for a fact that INEOS Automotive is present and reading along here on the forum.
It would be a win-win situation for all of us here and also for INEOS Automotive if we talked to each other and not about each other.
We need them and they need us.
And especially all those who don't have a Grenadier yet will benefit from the fact that improvements to their vehicles can already be incorporated into production.
Nice ...After filling out and returning the feedback questionnaire in great detail and using one or two direct contacts with INEOS managers, I received a call from INEOS to discuss my feedback in detail.
Me too, I had the call today and this is most encouraging! The truth is that I am delighted with my Grenadier and the small glitches will be resolved in time and I can live with them!Nice ...
I love my Mercedes, I still don't know the model ... my Grenadier is now more than one week at my dealer for solving my glitches.Me too, I had the call today and this is most encouraging! The truth is that I am delighted with my Grenadier and the small glitches will be resolved in time and I can live with them!
In the meantime I can't dismount my vehicle anymore, and am definitely losing my challenge against you (that I already had lost since the prime beginning )I think they've found the nail in the drainage plug, quarantined your vehicle and started an internal investigation as to how it got fitted on the production line.
I know a few people who do that, reject the call because it is an unknown number.Hmmm Beginning to think I may have rejected the call as an unknown number.