What did you do with your Grenadier today?

[Jeremy996]

Two avenues to follow; first - some diagnosis; is there coolant in it? Are all the fuses intact? (Remember there are two coolant circuits and two filler caps). Could it be electronics crying wolf or is there a real issue?

Second avenue - write stroppy letter to Chief Executive, Ineos Automotive explaining the problem and your required solution. Talk to trading standards (free!) to get the legal position and then seek further guidance.

(As a general rule with road rescue companies, get the vehicle to the dealer as a priority and stick the people on public transport or make other arrangements, as the vehicle movement is usually the costly one).

 

[Logsplitter]

From what I’m aware. You have a five year warranty but two years roadside assistance. You need to get your own breakdown provider to transport your vehicle to the Ineos garage. No good now but in hind-site you should have got your vehicle transported to Bridgwater and you dropped off at home .

 

[landmannnn]

Just a follow up - Neve has got back to me to advise that Compass would be able to
have a look at my vehicle but neither they nor IA are able to assist with transport costs
as AA cover has expired !
Really not sure what to do now as I was led to believe at time of purchase that the
warranty was 'all embracing'.

Yes, sadly the warranty says

Take the vehicle to an official INEOS Automotive Approved Workshop place of business during regular business hours at your expense in order to obtain warranty service.

 

[CRH]

Just a follow up - Neve has got back to me to advise that Compass would be able to
have a look at my vehicle but neither they nor IA are able to assist with transport costs
as AA cover has expired !
Really not sure what to do now as I was led to believe at time of purchase that the
warranty was 'all embracing'.

Not right that IA has shut so many dealers in the south east plus others but sadly a warranty will never cover transport costs. Yes, you are only in the UK but in theory you could be anywhere in the world and require recovery during the warranty period. The problem is the closure of dealerships here after purchase when the assumption was you would have local service backup. I would contact Lynne Calder direct and point out the issue and ask what she can do as an early adopter/supporter and your understanding of how service was going to be available and now you are out of pocket due to a failure of the vehicle

 

[CRH]

Two avenues to follow; first - some diagnosis; is there coolant in it? Are all the fuses intact? (Remember there are two coolant circuits and two filler caps). Could it be electronics crying wolf or is there a real issue?

Second avenue - write stroppy letter to Chief Executive, Ineos Automotive explaining the problem and your required solution. Talk to trading standards (free!) to get the legal position and then seek further guidance.

(As a general rule with road rescue companies, get the vehicle to the dealer as a priority and stick the people on public transport or make other arrangements, as the vehicle movement is usually the costly one).

Greenflag charge excess mileage for vehicle delivery, it's normally to a local dealership, sadly not over 100miles. I had them try to charge me for going over 10 miles until I pointed out they were going the long way just using Google maps.

 

[Jeremy996]

Greenflag charge excess mileage for vehicle delivery, it's normally to a local dealership, sadly not over 100miles. I had them try to charge me for going over 10 miles until I pointed out they were going the long way just using Google maps.

Classic insurance providers response, "Don't buy your policy cover purely on price". For little cars, like my classic sports cars it is often cheaper to arrange recovery with a local contractor, but for something as heavy as a Grenadier, you are going to need a 'proper' recovery vehicle.

Establish if it is really broken, (anyone know how the water pump is driven?) If it is sensors, it can be driven.

 

[landmannnn]

Greenflag charge excess mileage for vehicle delivery, it's normally to a local dealership, sadly not over 100miles. I had them try to charge me for going over 10 miles until I pointed out they were going the long way just using Google maps.

I had a similar battle. They threatened to take my car away unless I paid. They changed their minds when I called the police.

Never ever use green flag.