Tom109
Grenadier Owner
I hear you. We’re putting new flooring on the first floor of our house. I want to spend the money but there is this millennial salesman who can’t seem bothered to send the quote. He only has to give me the number, I don’t want to call and do his job for him.Most people don’t want over communication but do need some communication. When I received the email about dealer assignments I reached out a few days later and received an immediate call back. Once I saw dealers had vehicles, I dropped in on my local dealer. They provided my VIN to me and I scheduled a test drive as they had already started them. At no point during all of this has my dealer ever reached out to me.
The point being the consumer is reliant on the dealer to get the vehicle in their hands. If the dealer opts to not take 30 minutes a day or even a week to provide updates then they won‘t have a customer base that will promote them to other potential customers. Word of Mout is extremely important with new businesses/startups.