"POWERTRAIN ERROR", truck gone for month+, INEOS uncooperative

[Jeremy996]

In the UK and much of the USA, you would be looking at the Lemon Laws, (USA), or not of merchantable quality, (UK), and the path is well travelled. Time to lawyer up I'm afraid, as Canada does not seem to have a fast track equivalent.

As it is a complex assembly of parts from around the world, there are going to be issues with some vehicles, the measure of a company is how long it takes to fix the issues and how painful it is for the end customer.

 

[parb]

in general i think another point of discussion is why is it that the ineos technical team is making the recommendation that a part (the diff) should be replaced but that another part of the company is denying this path of action. It is clear that you are not asking them to investigate something trivial. it is clear that they have not done a thorough analysis to investigate the defect in your vehicle. At a minimum they should complete this.