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New Year Service Overdue Bug

Didn't realize this list was still compiling - I'm at 1873 and counting. One thing I did learn is that the day change is not GMT-5 because mine changes prior to midnight Eastern US time. Haven't bothered to figure out when it changed. Just a comical quirk that I ignore.
 
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Double tapping the button on the end of the indicator talk doesn’t clear my message. It’s no big deal as it cycles through and alternately shows overdue date and the information I select such as average economy.
 
Mine is 2024, ignoring it for now...
I don't know if the people NOT having the bug is a majority or a minority, because ... of course all those having the bug will search internet (or the Forum, Facebook or anything) to find a solution, while those not having the problem will sit in their sofa drinking a beer ...

My impression: the majority has it! Guess: 85% yes, 15% no, pure guess.
 
My impression: the majority has it! Guess: 85% yes, 15% no, pure guess.

We are only two in the same company living in the same village. Both Station Wagons.

Mine = April 2023
Friend = late autumn 2025

Both have it. Shitty sample size, but at least we covering the whole production span.
 
Double tapping the button on the end of the indicator talk doesn’t clear my message. It’s no big deal as it cycles through and alternately shows overdue date and the information I select such as average economy.
Two clicks didn't work for me either. I have to tap twice to select then once to suppress for a total of 3 clicks
 
new announcement of IA on Facebook
View attachment 7918675
They say on Facebook: "The Service warning can be removed ... not permanently ..."

That's what I documented for other warnings one and a half year ago on this forum, found it by luck, I am happy that they officialize it!

But, why don't they also put the same message on this forum? Is this forum not important for Ineos, or perhaps a pain in the ass?
 
2093 days is my lucky number. That works out to April 14, 2020.

On that day:

On April 14, 2020, major news included Bernie Sanders endorsing Joe Biden for president, governors discussing economic reopening plans, the first coronavirus death of a sailor aboard the USS Theeodore Roosevelt, and the U.S. Supreme Court planning to hold arguments by telephone due to the pandemic, all while severe tornadoes struck the Southern U.S., causing significant damage and fatalities
 
Seem like my unit will never be updated cause there's no dealer at all in Indonesia. I have to live with "airbag error" and now "service error".
How about reaching out to IA Australia to set you up with a laptop and licensed software so that they can connect over the air to update/fix your Grenny? It would be great PR for them.......and then pirate the software and sell it to each of us - I'll pay $1,000. /s
 
Double tapping the button on the end of the indicator talk doesn’t clear my message. It’s no big deal as it cycles through and alternately shows overdue date and the information I select such as average economy.
Did you click using the top side of the button, as the bottom side does not seem to work. The top side works for me.
 
College Sports Minnesota GIF by College Colors Day
 
Here is a summary of all the posts to date (through post 658). I have categorized significant posts by users into three groups: Symptoms, Proposed Causes and Proposed Solutions. When a reference is helpful, I call out the first user I noticed to post the information and link to their post.


SYMPTOMS

- An error message was first seen on January 1, 2026. It may have first appeared at 0000 GMT (@Logsplitter, post 79) or 0100 GMT (@scottg , post 467) and update at this time every day.

- The reported error message is formatted on the main screen as . . .

"Service overdue ####d" in the United States
"Service overdue #### Day" in Australia, UK, Belgium and Indonesia
"Wartung überfällig ####d" in Germany (although some displayed in US English)
"Mantenimiento vencido ####d" in Spain

. . . where #### is a number between 1492 and 2668 with one report of 6410 (@rwhitinger , post 321). Many of these reports have not been normalized to days overdue on January 1, so the actual service overdue offsets likely vary slightly with the reporting date.

- On January 1, 2026, some (but not all) vehicles with the date set to automatic had their date reset to January 1, 2032. Note this is SIX years ahead and not five as some have posited. (first mention of 2032 by @grond , post 6).

- Three users report no error message (@Steve.B , @badr and @Jean Mercier , all with 2023 model years). (Can't find user @badr - German language forum?)

- Several reports of heater controls also affected, but these appear to be unrelated (@rickydoc , post 250; @Baron von Teuchter , post 288). One user reported heated seats also did not work (@ORSO , post 297).

- At least one report of Android Auto also affected, but later resolved by setting the date to auto (@mirwantandyo , posts 485, 487).


PROPOSED CAUSES

These proposed causes cannot be proven or disproven with the current data set:

- There's a bug in the library of functions used for the firmware (@Korg , post 36). Neusoft supplies the infotainment system (@Clark Kent , post 380).

- There's a bug in the AUTOSAR Classic software provided by Bosch subsidiary ETAS that adds 2050 days of time to the service overdue counter (@Keato , posts 611, 614).

- A bit overflow for 11-bit or 12-bit variables (@HereinDaRockies , post 231).

These proposed causes do not explain all the data submitted by users:

- Errors in converting binary numbers (@Glen , posts 151, 185).

- Five years was erroneously added to the correct service due date (@scottg , posts 418, 459; @Glen , posts 490, 550; @Michael H. , post 527).


PROPOSED SOLUTIONS

There is only one solution that currently works:

- When the error message is displayed, suppress it for the current session by clicking the button on the end of the indicator stalk twice. (@Itsdchz , post 56; @IG Pop , post 639). Some users report having to click three times (@Glen , post 647).

Here are solutions that could be applied by a dealer:

- Have the dealer reset the service interval. Some customers had this done until Ineos issued guidance to not do this until the root cause has been corrected. (@Green Gren , post 433; @RY-Journeyman , post 549; @n545ca , post 557).

- Ineos later issued guidance that if service is due, go ahead and have the service performed and the service reminder reset. Ineos says this will "remove the message permanently." (@IG Pop , post 639).

Here are other proposals which do not work :

- Use a BMW reset tool to reset the service reminder. This has been thoroughly debunked in other threads.

- For those with an automatic date set to 2032, setting the date to manual then back to automatic produces a correct date display. This does not resolve the service overdue error (@Keato , post 614).

- Changing the date to manual and setting it to a date in 2025 does not resolve the problem. (@nathanwind , post 178).

- A reboot of the head unit does not help (@TheDocAUS , post 55).

- Manually set the date to 2026, turn the vehicle of and lock the doors, come back 30 minutes and the service due error is resolved. This does not work. (@scottg , post 515; @Glen post 528).

<end of text>
 
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Here is a condensed summary of all the posts to date (through post 658). I have categorized significant posts by users into three groups: Symptoms, Proposed Causes and Proposed Solutions. When a reference is helpful, I call out the first user I noticed to post the information and link to their post.


SYMPTOMS

- An error message was first seen on January 1, 2026. It may have first appeared at 0000 GMT (@Logsplitter, post 79) or 0100 GMT (@scottg , post 467) and update at this time every day.

- The reported error message is formatted on the main screen as . . .

"Service overdue ####d" in the United States
"Service overdue #### Day" in Australia, UK, Belgium and Indonesia
"Wartung überfällig ####d" in Germany (although some displayed in US English)
"Mantenimiento vencido ####d" in Spain

. . . where #### is a number between 1492 and 2668 with one report of 6410 (@rwhitinger , post 321). Many of these reports have not been normalized to days overdue on January 1, so the actual service overdue offsets likely vary slightly with the reporting date.

- On January 1, 2026, some (but not all) vehicles with the date set to automatic had their date reset to January 1, 2032. Note this is SIX years ahead and not five as some have posited. (@grond , post 6).

- Three users report no error message (@Steve.B , @badr and @Jean Mercier , all with 2023 model years). (Can't find user @badr - German language forum?)

- Several reports of heater controls also affected, but these appear to be unrelated (@rickydoc , post 250; @Baron von Teuchter , post 288). One user reported heated seats also did not work (@ORSO , post 297).

- At least one report of Android Auto also affected, but later resolved by setting the date to auto (@mirwantandyo , posts 485, 487).


PROPOSED CAUSES

These proposed causes cannot be proven or disproven with the current data set:

- There's a bug in the library of functions used for the firmware (@Korg , post 36). Neusoft supplies the infotainment system (@Clark Kent , post 380).

- There's a bug in the AUTOSAR Classic software provided by Bosch subsidiary ETAS that adds 2050 days of time to the service overdue counter (@Keato , posts 611, 614).

- A bit overflow for 11-bit or 12-bit variables (@HereinDaRockies , post 231).

These proposed causes do not explain all the data submitted by users:

- Errors in converting binary numbers (@Glen , posts 151, 185).

- Five years was erroneously added to the correct service due date (@scottg , posts 418, 459; @Glen , posts 490, 550; @Michael H. , post 527).


PROPOSED SOLUTIONS

There is only one solution that currently works:

- When the error message is displayed, suppress it for the current session by clicking the button on the end of the indicator stalk twice. (@Itsdchz , post 56; @IG Pop , post 639). Some users report having to click three times (@Glen , post 647).

Here are other proposals which do not work:

- Have the dealer reset the service interval. Some customers had this done until Ineos issued guidance to not do this until the root cause has been corrected. (@Green Gren , post 433; @RY-Journeyman , post 549; @n545ca , post 557).

- Ineos later issued guidance that if service is due, go ahead and have the service performed and the service reminder reset. Ineos says this will "remove the message permanently." (@IG Pop , post 639).

- Use a BMW reset tool to reset the service reminder. This has been thoroughly debunked in other threads.

- For those with an automatic date set to 2032, setting the date to manual then back to automatic produces a correct date display. This does not resolve the service overdue error (@Keato , post 614).

- Changing the date to manual and setting it to a date in 2025 does not resolve the problem. (@nathanwind , post 178).

- A reboot of the head unit does not help (@TheDocAUS , post 55).

- Manually set the date to 2026, turn the vehicle of and lock the doors, come back 30 minutes and the service due error is resolved. This does not work. (@scottg , post 515; @Glen post 528).

<end of text>
Great summary. @Glen thank you.
Cheers
Steve
 
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