New Year Service Overdue Bug

[Karearea]

Let us know all the lights that are presenting themselves and maybe we can help
I’ve had quite the selection along with many others and advice given here certainly assisted me to give a “directed” approach to the dealer!
Meant for @ChrisRay

 

[Tazzieman]

Steve Butterworth :

I went for a 200km drive yesterday, and I still have no service reminder, so I am still missing out, my build number is 9848, my software version is 1946 installed in February 2024, original head unit.
What is the latest software version ?, could that make a difference ?.

FWIW mine is the 2940 version

 

[TheDocAUS]

Rupert - 1941

Let me know if you need proof.

Proof only required for a new highest or lowest number.

 

[globalgregors]

MISSING FROM THE LIST?
If people think I have missed a number send me a direct link to your post, not a page number. Or just repeat it.

The direct link can be copied from the top right of your post, the second icon from the left, next to the printer icon.

Whinging does not help me - even if I am an unpaid expendable goper (to quote the great Wednesday Addams).

Yes I have missed some posts and expect to do so going forward, especially if there is a lot of posts.

Plus I a trying to add in the German language thread as well. So some guessing there.

UPDATES ARE DONE ONCE OR TWICE A DAY (IF I AM AROUND)
I update once or twice a day, not because one person posts.

Doing God’s work @TheDocAUS

“One must imagine Sisyphus happy.”

 

[TheDocAUS]

Doing God’s work @TheDocAUS

“One must imagine Sisyphus happy.”

No good deed goes unpunished.

 

[Rupert]

Proof only required for a new highest or lowest number.

Thanks Doc, I know this is a total PITA for you and want you to know we all appreciate it (except for a couple of old soreheads).

 

[Mulekick406]

2297. Danggit. “If you’re not first your last”

 

[TheDocAUS]

TALLY (updated and complied the by the unpaid expendable gopher)
Krabby 1492 days
ResponsiblyReckless 1625 days
Chook 1840 days
anti 1841 days
Itsdchz 1841 days, first US car with the pox
Dlucky 1851 days
BrandonADV 1852 days
TahoeGren 1852 days
Rocky 1856 days
Bjoern 1864 days
Znarfgh 1864 days
PB60 1865 days
Pat-Ard 1868 days
Rok Dr 1869 days
Tx246 1872 days
WanderingSniper 1872 days
Malkay 1875 days
Sonoranrover 1875 days
linksk9rig 1877 day
BluDawg 1879 days
Shopkeep 1879 days
rabia 1879 days
mji111 1880 days
mji111 1880 days
PNW IG 1881 days
csjeeper 1884 days
Michael H 1889 days
Guy 1890 days
Robt 1890 days
Chem409 1890 days
Blackwolf 1891 days
Duncan McDonald 1892 days
Deon 1893 days
joejet 1894 days
grnamin 1897 days
TimeosYoc 1899 days
TimeosYoc 1899 days
Korg 1899 days
LPT FSJ 1900 days
GrenADV 1901 days
Green Gren 1903 days
stefan.schaefer.de 1906 days
Grumpy 1906 days
HeavyFoot 1915 days
pedrogb 1915 days
Tom Ireland 1916 days
FlyersFan76 1917 days
Jax F1 Dave 1917 days
Old Salt 1919 days
Woody 1919 days
UncleBuck 1924 days
Force Pro 1924 days
Voader O 1925 days
OGrid 1927 days
singlefin 1927 days
Green 1928 days
DrahthaarGuide 1929 days
WhiteBear 1931 days, first car outside ANZ
ecohen2 1932 days
oilpresuure 1933 days
Forefun 1933 days
Happyoldgit 1933 days
DaveB 1935 days
OkGo 1937 days
prezioson 1940 days
NixGrenadier 1940 days
Rupert 1941 days
Peterr's neighour 1944 days
ddv 1945 days (Aug 2023)
Tergosa 1946 days
Rudilf 1948 days
Johnb 1950 days
Fred 1950 days
Antgil 1953 days
TheBMcCann 1953 days
Camilondo 1953 days
nr002 1954 days
Knoe 1955 days
rickydoc 1961 days
Peterr 1961 days
Jeremy966 1967 days
Ex-defender driver 1968 days
TheDocAUS 1968 days (Feb 2024)
shekesc 1969 days
SilverNZ 1971 days
Joe B 1971 days
Denis M 1975 days
Augustin 1979 days
Telliottaus 1980 days
rwhitinger's better half 1981 days
OZZA 1987 days
joejet 1989 days
Mohs9 1989 days
MattG 1989 days
Jonnieblaze 1950 days
TJD 1985 days
Phred 1994 days
douggie 1995 days
Isle of Wight Paul 1996 days
Phud 1996 days
Des Mattes 2003 days
Glen 2007 days
Badger4x4 2007 days
Adam 2007 days
Baron van T 2009 days
Tomdoc 2016 days
gratefuldiver 2021 days
Silverjay 2022 days
theox 2024 days
Chris Hilton 2024 days
Tony H 2025 days
SaudiGR 2026 days
Sylvan 2032 days
Landmannn 2044 days
Oscar786 2045 days
acky 2048 days
n545ca 2050 days
Logsplitter 2051 days
Commodore 2057 days
NeoGTi 2057 days
HelgeL 2059 days
Greasemonkey 2059 days
SD Jeff 2063 days
Keato 2069 days
Lollo050968 2074 days
HessenHUnter 2081 days
Citori21 2081 days
bakepl 2082 days
MurphyMurph 2085 days
McPharmerII 2088 days
Barney 2091 days
Wile E Coyote 2095 days
DrewB 2096 days
Dschubba 2097 days
Stu Barnes 2097 days
Manuel4x4 2106 days
Mazeman 2107 days
Jork 2113 days
Zenadier 2114 days
KlasN 2123 days
Wueste 2123 days
Brock63 2124 days
Tazzieman 2137 days
skinny tom 2139 days
Tenac loaner 2139 days
Phobiac 2141 days
archerwolf 2146 days
pipo 2149 days
Skymark 2156 days
ADVAW8S 2159 days
Ever Pragmatic 2141 days
Grenni-Tom 2153 days
Bayford 2162 days
StKesseler 2171
slukell 2175 days
Island Falconer 2178 days
Emil 2190 days
emax 2233 days
bigleonski 2250 days
Ron50 2253 days
Torc Steel 2277 days
Mulekick406 2297 days
Clark Kent 2367 days
C-Mack 2458 days
Jorda 2503 days
DeepCJ7 2651 days
mirwantandyo 2668 days
rwhitinger 6410 days

SUMMARY
168 members and an additional 3 members with no alert (4 if you include some chap in Townsville).

No change to first or last place.

DO NOTHING FOR THE MOMENT

Post in thread 'New Year Service Overdue Bug'

Monday at 1:35 PM

I spoke with my Australian service manager today (my last few days here in AU). He said Ineos had advised them not to reset the service warning just yet as they don’t yet know what caused the fault so don’t know how long the reset would last or what else it might screw up if the service people simply just reset it. Although the mechanics already had reset some local customers they won’t do any more until they get the green light or a fix from Ineos.

• RY-Journeyman

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[C-Mack]

It’s going to take a while for IA to resolve any software issues especially as we’ve seen in the past with how long it took for an ADAS upgrade. That said, it’s clear at this point almost every vehicle produced has been impacted by the service reminder bug and will need to go back to the dealer once a fix is published which is no small task.

Knowing all vehicles will have to be physically brought in by owners to be updated are we at all optimistic IA will offer a comprehensive software upgrade fixing other glitches or poorly executed functionality such as TPMS? Or, are they simply going address the service reminder ignoring other potential fixes and make us all come back in repeatedly in the future? Seems this would be their one shot to fix everything and only inconvenience us once. Wishful thinking I know!

 

[mirwantandyo]

It’s going to take a while for IA to resolve any software issues especially as we’ve seen in the past with how long it took for an ADAS upgrade. That said, it’s clear at this point almost every vehicle produced has been impacted by the service reminder bug and will need to go back to the dealer once a fix is published which is no small task.

Knowing all vehicles will have to be physically brought in by owners to be updated are we at all optimistic IA will offer a comprehensive software upgrade fixing other glitches or poorly executed functionality such as TPMS? Or, are they simply going address the service reminder ignoring other potential fixes and make us all come back in repeatedly in the future? Seems this would be their one shot to fix everything and only inconvenience us once. Wishful thinking I know!

Seem like my unit will never be updated cause there's no dealer at all in Indonesia. I have to live with "airbag error" and now "service error".

 

[Keato]

Am I right in thinking there are two distinct versions of the software? There is a different version on early builds that have the small reversing screen and different hardware? (Something to do with privacy regulations?) There was an indication that no more development would be done on the earlier version software, I wonder if this forces their hand to update it?

Not quite right. There are two primary versions - before MY24.2 and after MY24.2 - and the major difference between them is that from MY24.2 the vehicles had to include cyber encryption in the CBUS system to meet an EU mandate. The most visible difference between those versions is the larger reversing camera and the disappearing menu tabs (home, off-road, settings, etc are hidden behind the CarPlay window for instance).

However, sitting behind all that is the standard base software architecture of AUTOSAR Classic, which is provided by Bosch subsidiary ETAS. AUTOSAR Classic is used by most major manufacturers. It's a bit like Linux / Windows / Mac OS for vehicles - it is the operating system. Then each manufacturer adds its own "apps" on top.

It is not the case that no more development is being done on the pre-MY24.2 software. The underlying architecture and apps are all being maintained in parallel with the post MY24.2 versions. However, the reason why you will not see the larger reversing camera rolled back into the earlier version is cost of homologation. When the post-cyber MY24.2 software was homologated (as it had to be for a major change like adding cyber), it included that new camera feature. But to roll a change to the camera back into the pre-cyber versions, the whole lot would have to be homologated again at a cost of at least tens and maybe hundreds of thousands of Euros for the benefit of maybe 15k vehicles. Not going to happen.

But iterative app updates and bug fixes in the pre-cyber version that do not require re-homolgation will continue to be rolled out.

 

[Bobineos]

Happy New Year!
The glitch is alive and well in the UK; I saw it about 12:30 last night and took a photo this afternoon,(just!).

View attachment 7917920

Bit late to the party, but Happy new year to all.
2188 days as of yesterday when the car was taken away to be serviced.
Interesting fact the car now being two years old I contacted the ROADSIDE ASSISTANCE PROGRAMME as my information tells me I have two years cover.
After 12 minutes of waiting on the phone for the AA who handle the Ineos programme (UK only I guess) I enquired about the expiry date, the reply was 2050 ! could this be related to the bug?
The operator then went through the system and told me that Ineos get 3 years cover. I did ask for confirmation, but they were unable to send any.
So is it 2 or 3 years in the UK and why does the AA think I have cover till 2050. ?
Confused.
Cheers B

 

[landmannnn]

Bit late to the party, but Happy new year to all.
2188 days as of yesterday when the car was taken away to be serviced.
Interesting fact the car now being two years old I contacted the ROADSIDE ASSISTANCE PROGRAMME as my information tells me I have two years cover.
After 12 minutes of waiting on the phone for the AA who handle the Ineos programme (UK only I guess) I enquired about the expiry date, the reply was 2050 ! could this be related to the bug?
The operator then went through the system and told me that Ineos get 3 years cover. I did ask for confirmation, but they were unable to send any.
So is it 2 or 3 years in the UK and why does the AA think I have cover till 2050. ?
Confused.
Cheers B

The AA roadside assistance is 2 years.

 

[Keato]

Thanks to those who have put all of the work into creating lists and spreadsheets of everyone's overdue dates to hypothesise an explanation. I thought it might be helpful to have a specific worked example.

My last (first) service was 13 Dec 2024, so my due date should have been set to 13 Dec 2025 and as at 1 Jan 2026 I should have been 19 days overdue. However, no alert had yet been triggered.

On 1 Jan 2026, my vehicle showed an internal date of 1 Jan 2032 and an alert for 2069 days overdue, so it had added 2050 days of overdue time. 1 Jan 2026 - 1 Jan 2032 is 2191 days, so we are out by 141.

If the vehicle was thinking that the date was 1 Jan 2032 then a count-back of 2069 indicated overdue means that the service due date must have been previously set to 2 May 2026. That doesn't tie in with any service that I had in May 2025, however my vehicle had a head unit replaced in Aug 2025 and it is perhaps possible that the "new" head unit had a previously stored date, which might also explain why I had not received an overdue alert before 1 Jan 2026.

Working the other way, 2069 days from the actual service due date of 13 Dec 2025 gets me to 12 Aug 2031, 141 days short of the indicated date on the clock when the alert popped up. There is no logic in that, so I am leaning to the explanation that the new head unit had a later date stored in it.

In sort, I can't make the math math with my vehicle, but some of you who know what your previously set due dates were, and have not had INEOS changing computers over, might have more luck in applying my calculation methodology to your vehicles.

 

[Bobineos]

The AA roadside assistance is 2 years.

My paperwork says two years, however.
Just been on the phone again to the assistance number (AA) and again they say it's 3 years and I am covered.
But they are unable to send any written conformation.
Cheers B

 

[Happyoldgit]

The AA roadside assistance is 2 years.

Would that be two years from actual manufacture or two years from first registration? From what I gleaned there are quite a number of ex Ineos / dealer vehicles that sat unregistered in showrooms or demonstrated on trade plates for quite some time before actual registration with DVLA or whatever it is called now.

 

[landmannnn]

Would that be two years from actual manufacture or two years from first registration? From what I gleaned there are quite a number of ex Ineos / dealer vehicles that sat unregistered in showrooms or demonstrated on trade plates for quite some time before actual registration with DVLA or whatever it is called now.

I read "ownership" on the IA website.

 

[Blackwolf]

TALLY (updated and complied the by the unpaid expendable gopher)
...

I feel that maybe you should be updating this list each day to show the current displayed value, since given that people have been added to the list over several days the relative values will be incorrect (unless of course you are backdating reported values to be correct for 01/01/2026)!






(I am of course joking - to do so would be pointless and time-consuming).

 

[Tom109]

Mine shows 2176 days.

 

[crashnburn]

Mine is 1908 days

Happy New Year too!