Letter to Lynne Calder

[Dlucky]

Hi Tom,

just read the letter from Lynn again which you shared June 3rd and I have to say that I was really optimistic
when we got her response.
6 weeks later, where are we ?
What about "better communication should be the easy point" or "having live Q&A sessions" ?

I see this thread drifting in different directions like "bigger cup holders" or "apple car play".
Why are we doing this ?

I x fingers you get some meaningful feedback from IA soon but I don't believe in it anymore.

Thanks again for all your good work.

Cheers,
Gerd

Agreed.

 

[TheDocAUS]

Hi Tom,

just read the letter from Lynn again which you shared June 3rd and I have to say that I was really optimistic
when we got her response.
6 weeks later, where are we ?
What about "better communication should be the easy point" or "having live Q&A sessions" ?

I see this thread drifting in different directions like "bigger cup holders" or "apple car play".
Why are we doing this ?

I x fingers you get some meaningful feedback from IA soon but I don't believe in it anymore.

Thanks again for all your good work.

Cheers,
Gerd

I think this is one of the initiatives, in case you missed it.

Hurry and post questions as the first deadline is 25 July.

Worldwide Thread 'Section Guidelines'

Jul 17, 2025

Ok, so a little change from the usual way of things. This forum is for members to post questions to INEOS Automotive for answer by the relevant Dpt.

• please select your geographical area as a prefix.
• pose your question in a respectful manner.
• the usual forum guidelines apply with regards to content and tone
• feel free to post in your native language, but know that your question will be translated with deepl and may lose some clarity

This forum will be monitored and replied to on a rolling basis, (we're still fine tuning this part so please have patience with that) the...

• Stu_Barnes
• ama ineos grenadier works podcast guidelines
• Replies: 40
• Forum: INEOS Automotive AMA (ask me anything) forum

• 
• 
• 

 

[jert]

I think this is one of the initiatives, in case you missed it.

Hurry and post questions as the first deadline is 25 July.

Worldwide Thread 'Section Guidelines'

Jul 17, 2025

Ok, so a little change from the usual way of things. This forum is for members to post questions to INEOS Automotive for answer by the relevant Dpt.

• please select your geographical area as a prefix.
• pose your question in a respectful manner.
• the usual forum guidelines apply with regards to content and tone
• feel free to post in your native language, but know that your question will be translated with deepl and may lose some clarity

This forum will be monitored and replied to on a rolling basis, (we're still fine tuning this part so please have patience with that) the...

• Stu_Barnes
• ama ineos grenadier works podcast guidelines
• Replies: 40
• Forum: INEOS Automotive AMA (ask me anything) forum

• 
• 
• 

That I missed indeed. Thanks for sharing.

 

[CRH]

Not sitting smug in either vehicle, as I agree, a certain amount of masochism is to be experienced dealing with both brands but it’s the challenges which keeps life interesting.

As @Cheshire cat kindly pointed out, it was just my sarcastic humour and not meant to offend. I do try to put 'sarcasm' in brackets as I realise we are not all English on this forum

 

[Zenadier]

My two topics are indeed covered in the 'letter', but for the record -

I am a Grenadier owner in Montana enjoying the best vehicle I have ever parked in my garage. I held an early pre-order and completed the purchase straight-away. Because I live 700 miles from my dealer, I had them keep the car until the tow package issue was resolved. I could not see putting 2100 miles on my car just to get the tow electronics fixed.

I bought the Grenadier knowing that I can maintain a vehicle to a reasonable extent. Of course, I was expecting a workshop manual, too. Because of my location, I cannot visit my dealer for every little thing.

Questions -

1) Service manual / Shop manual
Where is the service manual / shop manual? What are the release plans for the Grenadier service manual?


2) OBD tools
Will Ineos please recommend the best available OBD diagnostics tool(s)? May I purchase the Ineos factory diagnostics tool? I want the full-on factory, dealer-shop laptop/software/ID credentialed package. Please, may I buy this from Ineos Automotive?

 

[Zenadier]

So I just had my ADAS software update…Will see how it goes but…

I had an update awhile back where I had the ability to change distance to km. After the ADAS update that is now gone! I can change all the other items but Distance is now not an option…this needs to be fixed! Not sure why it was removed…INEOS needs to overhaul their software team

Distance units toggle is a BIG, BIG deal for me, too. I drive to Canada from Montana periodically and I cannot set distance units to kilometers. This is just plain nonsense.

 

[Zenadier]

Perhaps if contacting IA you could ask if we could have a rational, repeatable, and controllable way to play MP3 tracks on USB in a manageable order, perhaps alphnumerically by title, or even something as wild as in the order of the track numbers? It really isn't possible to do this at present, and the unpredictable randomness is tiresome. On a vehicle as expensive as the Grenadier, it really is poor that the only way to play an album with tracks in the right (or even a predictable) order is to do it from a smartphone.

I need to spend more time in this forum. I'm overjoyed to discover that I am not the only one.

n) Shuffle toggle is broken
My preferred music source in the Grenadier is folder organized MP3 files on a data stick via USB A. I can instruct the car to play a folder (album) and all the songs in it. However, when I turn the car off one of two things will happen -
a) the last song played will resume properly, but the next track is a random selection (shuffle)
b) the last song played is forgotten and it plays a random selection (shuffle)
Yes, I've set shuffle to inactive. In other words, shuffle reverts to functionally active when I turn off the car. This means I must revisit the menu much more than should be needed. I think this is a bug; shuffle toggle is broken.

 

[Blackwolf]

I'll wager it doesn't play the folder contents in a predictable order even when not on shuffle.

You - we - are not alone!

 

[Logsplitter]

Distance units toggle is a BIG, BIG deal for me, too. I drive to Canada from Montana periodically and I cannot set distance units to kilometers. This is just plain nonsense.

That doesn’t seem right seeing that the countries north and south of you use the metric system. I regularly go across to the European mainland and can toggle between the metric and imperial units.

 

[Tom D]

It’s in settings isn’t it?

 

[Zenadier]

It’s in settings isn’t it?

It is a North American Easter Egg. I am told Canadian vehicles also lack distance units.

 

[airman08]

Hopefully with the scan tool or software updates TPMS and Service Reset will be address. Changed oil in my 2023 Defender X yesterday and the process to reset the service reminder is to:

1. Unlatch hood
2. Change the oil
3. Sit in vehicle door closed ignition on
4. Step on Brake and Accelerator pedal fully
5. System resets and acknowledges on the instrument panel
6. Turn of ignition and get on with your life (less than 30 seconds to complete the service reset)

Likely process for my Grenadier:

1. Drive for 7 months with service reminder flashing at you because the reminder was set to vehicle production date not date vehicle was purchased brand new
2. Schedule with dealer weeks out
3. Take a day off work
4. Drive 2 hours to dealer
5. Windshield gets chipped on the way to dealer
6. Wait at dealer for several hours (or eat at a crappy fast food restaurant nearby and end up with stomach pains and tons of regret)
7. Vehicle gets sorted then find out more trips to back to dealer are needed due to door button recall, and in my case, another days worth of software updates which won’t address the service reset or TPMS issues both of which require more dealer visits to deal with
8. Get vehicle back and prepare for drive home but first a visit to the loo to deal with the lunch distress
9. Drive back 3 hours now you are dealing with rush hour traffic
10. Receive another chip and crack to the windshield necessitating another trip back to the dealer
11. Try to catch up on voicemail and emails from missed day from work
12. Get home exhausted and frustrated that you have to repeat the process for the same issues and additional hassle for being ambitious enough to service and change your own oil (time required 8+ hours, 200 miles of driving, tank of fuel, stress, missed day of income, bottle of Pepto, new pair of underpants due to poisonous lunch and $2,000 broken windshield)

Not complaining as I love my Grenadier but just drawing a light hearted comparison between the two for maintenance.

I'm in the same boat as you.

I signed the contract for a brand-new vehicle and made full payment on 1st July 2025. The agent took a week to complete the """"pre-delivery QA/QC.""""

By 20th July, my IG had already made three workshop visits. Due to a loose connection wire to the starter motor (was told by the workshop), I had to leave the car off-road overnight— or rather, the car left me (depending on how you look at it). Car also came back with a small dent and paint scratch on the driver side sill.

We all have some degree of engineering sense, yet we’re still half-blind to these issues. Across the market, IG owners seem to tolerate more than any other vehicle owner group on the planet.

Melbourne, Australia

 

[OGrid]

I'm in the same boat as you.

I signed the contract for a brand-new vehicle and made full payment on 1st July 2025. The agent took a week to complete the """"pre-delivery QA/QC.""""

By 20th July, my IG had already made three workshop visits. Due to a loose connection wire to the starter motor (was told by the workshop), I had to leave the car off-road overnight— or rather, the car left me (depending on how you look at it). Car also came back with a small dent and paint scratch on the driver side sill.

We all have some degree of engineering sense, yet we’re still half-blind to these issues. Across the market, IG owners seem to tolerate more than any other vehicle owner group on the planet.

Melbourne, Australia

Very unsatisfactory and disappointing.

People at work now commonly ask me ‘how’s the vehicle, any thing broken at the moment?’.
This morning my rear tailgate refuses to open. Last night, no issues at all. In the nearly two years of ownership I have always had something broken, requires fixing, making a noise, HVAC leaking (or just not working) - my door locks that were replaced under the recall, well the new ones stick as well. Fun times.