Letter to Lynne Calder

[Commodore]

I just did my 12,000 mile service myself. Now my dealer want’s to charge me $50 to turn off the service indicator after previously telling me they wouldn’t charge. Total bullshit that I have to pay them to turn it off because there are not other alternatives.

 

[CRH]

I just did my 12,000 mile service myself. Now my dealer want’s to charge me $50 to turn off the service indicator after previously telling me they wouldn’t charge. Total bullshit that I have to pay them to turn it off because there are not other alternatives.

Maybe send a letter to Lynne querying this as it's supposed to be home maintenance and post a copy to the forum with any response, state in the letter that you intend to do this.

 

[Tom D]

I just did my 12,000 mile service myself. Now my dealer want’s to charge me $50 to turn off the service indicator after previously telling me they wouldn’t charge. Total bullshit that I have to pay them to turn it off because there are not other alternatives.

I did stress to Lynn how important this was. In fact for most people its the only reason they would want a code reader.

 

[Logsplitter]

I just did my 12,000 mile service myself. Now my dealer want’s to charge me $50 to turn off the service indicator after previously telling me they wouldn’t charge. Total bullshit that I have to pay them to turn it off because there are not other alternatives.

Maybe as part of resetting the service reminder they check for any campaigns and recalls and reset any fault codes as this is part of the 12,000 mile service. This would add a cost. Just a thought

 

[Logsplitter]

Also I suppose if they reset the service reminder it’s has to be documented that you did the service.

 

[Shopkeep]

Also I suppose if they reset the service reminder it’s has to be documented that you did the service.

I’d pay $50 for that.

 

[Itsdchz]

I just did my 12,000 mile service myself. Now my dealer want’s to charge me $50 to turn off the service indicator after previously telling me they wouldn’t charge. Total bullshit that I have to pay them to turn it off because there are not other alternatives.

Yes! Drive 3-4 hours to dealer, pay $150 in gas round trip, then pay $50 to dealer for a reset. Sounds like a great deal to me
I’d rather receive a parts discount or credit for having to take the day off work, spend the money for gas, and tie up a whole day for a simple toggle to reset interval reminder, that nearly every on board computer allows the customer to reset.

 

[carlg007]

Yes! Drive 3-4 hours to dealer, pay $150 in gas round trip, then pay $50 to dealer for a reset. Sounds like a great deal to me
I’d rather receive a parts discount or credit for having to take the day off work, spend the money for gas, and tie up a whole day for a simple toggle to reset interval reminder, that nearly every on board computer allows the customer to reset.

BINGO! My exact thoughts! I just figure I will schedule service light reset when I get the door buttons replaced along with the door seals that keep falling down and hopefully a software update for the ADAS!

 

[Itsdchz]

BINGO! My exact thoughts! I just figure I will schedule service light reset when I get the door buttons replaced along with the door seals that keep falling down and hopefully a software update for the ADAS!

SAME

 

[IslandFalconer]

At the end of the day all I want from Ineos at this point is
-Manual
-ADAS update
-Ability to reset my service indicators.

I’ve all but given up on warranty repairs because my dealership seems incapable of doing anything. And since I have no alternative option I just need for Ineos to actually follow through on the promises Lynn made yet again. With yet again nothing but corporate speak answers.

 

[Commodore]

At the end of the day all I want from Ineos at this point is
-Manual
-ADAS update
-Ability to reset my service indicators.

I’ve all but given up on warranty repairs because my dealership seems incapable of doing anything. And since I have no alternative option I just need for Ineos to actually follow through on the promises Lynn made yet again. With yet again nothing but corporate speak answers.

Yup, not that much to ask for.

 

[bakepl]

I did stress to Lynn how important this was. In fact for most people its the only reason they would want a code reader.

Thanks TomD. On a side note... if you have a chance can they fix the fuel gauge please. Guessing most of us have learnt not to rely on it but...... other than what you have raised ticks all the boxes for me and for it's purpose simply a fantastic vehicle out of the box....

 

[YANG]

在中国，汽车制造商根据用户在使用过程中遇到的问题进行修改或更改，他们听取消费者的意见和建议，使汽车更加完美。这不仅仅是关于汽车设计师的主观意见，即这样的设计是好的。汽车制造商应该更多地听取买家的意见和建议，以使汽车在未来更加完美。

 

[YANG]

在中国，汽车制造商根据用户在使用过程中遇到的问题进行修改或更改，他们听取消费者的意见和建议，使汽车更加完美。这不仅仅是关于汽车设计师的主观意见，即这样的设计是好的。汽车制造商应该更多地听取买家的意见和建议，以使汽车在未来更加完美。

在中国，汽车制造商根据用户在使用过程中遇到的问题修改或更改其产品，并考虑消费者的意见和建议，以提高其车辆的完善度。这不仅仅是关于汽车设计师认为特定设计更优越的信念;相反，制造商应该更加重视买家的反馈，以进一步改进他们的汽车。

 

[Baron von Teuchter]

Thanks TomD. On a side note... if you have a chance can they fix the fuel gauge please. Guessing most of us have learnt not to rely on it but...... other than what you have raised ticks all the boxes for me and for it's purpose simply a fantastic vehicle out of the box....

Interesting, what’s the issue? I think mine is fine.

 

[bakepl]

Interesting, what’s the issue? I think mine is fine.

When its empty is fine, when its full is fine... anything in-between is fiction, akin to Stars Wars trilogy or Lord of the Rings saga.. beam me up Scotty..

 

[CrazyOldMan]

If Lynne’s team is monitoring - I would like to echo a previous request (for future design improvements) for a more robust “extreme cold” package, which would include a heated windscreen, heated wiper fluid reservoir, and heated headlamp - also heated steering wheel. The first 3 are really weaknesses in the design - the last is comfort. For many of us, winter, even in extreme cold, is an invitation to outdoor adventure. We’re outdoors camping, snowshoeing, snowmobiling, ice fishing - as long as it’s above -5 F, I’m out there - and as long as it’s above 20F, I’m in waders trout fishing in streams. I frequently have problems with the windscreen or wipers icing, and if the snow is coming down hard and is “sticky,” I have to get out and clear the headlamps from time to time. This is not “adventure worthy” - we’re not just doing little jaunts up at Aspen and parking it with the valet. The cold and snow is not the end of the adventure - it just makes it more interesting. Ineos needs to “man up” on the winter specs.

 

[Commodore]

When its empty is fine, when its full is fine... anything in-between is fiction, akin to Stars Wars trilogy or Lord of the Rings saga.. beam me up Scotty..

Well said.

 

[Skymark]

Thank you @Tom D, you are performing a real service to this community.

Hopefully Lynn & INEOS respond to Tom's outreach with indications they understand how important B2C communications are early in the lifecycle of a company selling what is mainly a niche product. We will know the outreach was taken to heart when we start to see other direct communication channels being used, such as regular email subscriber list newsletters, blog posts, letters to customers, customer focus group gatherings, posts on this form, etc. Not marketing pieces (or at least not only marketing, because lets be real there is always a product to sell), but after-sales-oriented communications. For example, fill the communication void on ADAS quirks by not only outlining the committed improvement roadmap and timing to fix the amazingly annoying bongs, but also frame in context of telling the story of what it is like to get a vehicle certified and homologated under so many different regulatory bodies. Fix the problem and bring us along for the ride as it were. Give paid customers the opportunity to be part of the family cheering on INEOS' success that than relegating us to the current role of exasperated outsider.

 

[Baron von Teuchter]

When its empty is fine, when its full is fine... anything in-between is fiction, akin to Stars Wars trilogy or Lord of the Rings saga.. beam me up Scotty..

It sounds a bit like my HVAC.

Thermonuclear or cryogenic? No problem
Anywhere in between? Yeah nah.



Seriously though, my fuel gauge is ok. Is your range-to-empty figure accurate (ish) at least?