Windshield replaced - need advice

[shiv.nandak]

So i just had the windshield replaced at a dealer that is 3.5hrs away. I noticed that the windshield was not aligned properly. It was too low on the bottom passenger corner and almost (or even touching) the frame. It was also a little short on the top passenger corner and did not go under the rain gutter. I also noticed the top rain gutter piece that should be replaced was wavy and not stuck down properly on the entire roof side edge.

When i brought this up, i was told that it is hard to get alignment right and they will break clips trying to fix the windshield alignment (what clips?). Also regarding the top rain gutter - i was told that they didn’t want to risk removing previous adhesive for the fear of damaging paint. Thinking back i realize this was bs because the rain gutter just uses double sided tape leaves no residue? My concern about possible water leaks from the gutter was also dismissed.

I was too tried to even think because i had to drive home 3.5 hrs. So i picked up the car and started driving. Once i went past 50mph hour there was a horrible metallic rattle, what could cause this? I took it back to the dealer, dropped it and drove home with the loaner.

After paying $2300 for a windshield replacement, i have zero confidence that the work will be re-done properly. Also, it is ALWAYS impossible to talk to my advisor or anyone in service. Does anyone have any idea what could cause the noise? And any advice on how to navigate this situation would be appreciated.

 

[IslandFalconer]

Call the dealership, don’t ask for service, ask for either the fixed operations manager, or the general manager.Explain your problem, you aren’t satisfied, it’s not a proper repair. The glass can be removed and re installed and a new top trim can be installed. Go above your advisor.

 

[MileHigh]

Is the dealer still the only place to get the glass done? My insurance company is sending the repair to Safelite. I told them I don’t think they have that kind of glass. Considering the agent didn’t know what the car was, I would’ve thought it might have sparked something. Safe light is supposedly going to get back to me.

 

[IslandFalconer]

Is the dealer still the only place to get the glass done? My insurance company is sending the repair to Safelite. I told them I don’t think they have that kind of glass. Considering the agent didn’t know what the car was, I would’ve thought it might have sparked something. Safe light is supposedly going to get back to me.

Dealer only in the Americas so far.

 

[shiv.nandak]

Is the dealer still the only place to get the glass done? My insurance company is sending the repair to Safelite. I told them I don’t think they have that kind of glass. Considering the agent didn’t know what the car was, I would’ve thought it might have sparked something. Safe light is supposedly going to get back to me.

I tried satellite, but they said that they could not program the ADAS. The dealer is the only choice, but the two dealers I talked to outsource to local companies. I believe anyone can replace the actual windshield, but the dealer does the ADAS calibration.

 

[MileHigh]

I tried satellite, but they said that they could not program the ADAS. The dealer is the only choice, but the two dealers I talked to outsource to local companies. I believe anyone can replace the actual windshield, but the dealer does the ADAS calibration.

I’m hoping that Safelite will be upfront with that. Interesting that they even have the glass.

If ADAS isn’t calibrated, what it the downside? Constant warnings and errors?

 

[shiv.nandak]

I’m hoping that Safelite will be upfront with that. Interesting that they even have the glass.

If ADAS isn’t calibrated, what it the downside? Constant warnings and errors?

When I had the dealer replace the windshield a second time, they did not put the Adas module back on properly. This caused a bunch of Adas related lights. So I know if it is installed incorrectly you will have warnings. However, I am not sure if the ADAS calibration is necessary or not.

 

[MileHigh]

When I had the dealer replace the windshield a second time, they did not put the Adas module back on properly. This caused a bunch of Adas related lights. So I know if it is installed incorrectly you will have warnings. However, I am not sure if the ADAS calibration is necessary or not.

I have a $0 deductible glass insurance. My wife deals with all that, but here in CO, it is crazy how many windshields we go through. I’m worried that if these windshields are expensive and need replacing often, I’ll lose that glass package. Which I could understand, especially if it is dealer only replacement.

When I called Safelight, they knew what an Ineos was- but it isn’t on their website as an option, so it must be on their edge of their experience.

 

[LeeroyJ]

When I cracked mine, my insurane company USAA directed me to Safelite. Safelite said they didn't have the car in their system and therefore couldn't order me a replacement.

Since I could only buy it from the dealer, and at that time there wasn't a dealer in Phoenix, I drove to San Diego (about 5.5 hours) bought the windshield. Mossy didn't have the capability back then to install the windshield. So I took it home (another 5.5 hours) and then called Safelite. After some arguing and escalation, Safelite sent a guy out to install the windshield (at first they refused saying they are not allowed to install windshields they don't provide).

He arrived at my house and said that the rubber strip on top of the windshield is a consumable part and I needed to order a new one. The dealership ordered one and sent it to me. When the strip arrived, I called Safelite again and they came out and installed it.

Luckily the ADAS was fine and did not need to be recalibrated. However, I was told that the calibration equipment/procedure for Nissans is the same, so if it had not worked I was planning on taking it to a Nissan shop to see if they would give the calibration a try (I have not verified that information was correct).

At the end I collected all those receipts and sent them to USAA, including the receipt for the heat repellant window tinting I had previously installed (and subsequently re-installed). USAA paid every cent.

 

[MileHigh]

When I cracked mine, my insurane company USAA directed me to Safelite. Safelite said they didn't have the car in their system and therefore couldn't order me a replacement.

Since I could only buy it from the dealer, and at that time there wasn't a dealer in Phoenix, I drove to San Diego (about 5.5 hours) bought the windshield. Mossy didn't have the capability back then to install the windshield. So I took it home (another 5.5 hours) and then called Safelite. After some arguing and escalation, Safelite sent a guy out to install the windshield (at first they refused saying they are not allowed to install windshields they don't provide).

He arrived at my house and said that the rubber strip on top of the windshield is a consumable part and I needed to order a new one. The dealership ordered one and sent it to me. When the strip arrived, I called Safelite again and they came out and installed it.

Luckily the ADAS was fine and did not need to be recalibrated. However, I was told that the calibration equipment/procedure for Nissans is the same, so if it had not worked I was planning on taking it to a Nissan shop to see if they would give the calibration a try (I have not verified that information was correct).

At the end I collected all those receipts and sent them to USAA, including the receipt for the heat repellant window tinting I had previously installed (and subsequently re-installed). USAA paid every cent.

How much was the glass? I’d buy two next time with that kind of travel.