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Quartermaster Disaster

@Matthias well written complaint. Best to take it behind the barn and shoot it:)

Are you within 24 months from purchase? Get some local advice but you might want to give it to the dealer so the clock stops while you figure out options….maybe buy back?
 
I really feel sorry for you. Some of the problems you mention were mine too.
But until now no important mechanical failures, and I have 67000 km.
I was quite unhappy with the response of Hedin Lokeren the first year: arrogant customer care manager, wrong answers, not believing what I told him, until I got an "assigned technician" called Emre: he is really good, listens, discusses and gives advice.
Anyway, I will now switch to Reul Sport in Verviers, who isn't a dealer, but is recognized service center. (I moved from Ghent region to Rixensart, that's the other reason). I have my first appointment on Wednesday, but the communication previous to my service looks great. Reul Sport is a real 4X4 specialist, unlike Hedin, who is mainly a Mercedes dealer!
I hope you change your mind, but I respect your decision of you stick to it!
The Reul brothers are absolutely 4x4 specialists, good shop!

AWo
 
Shall we take a look at this in percentages?
Of course, Toyota also makes mistakes now and then, but they’ve already sold 27 million Hiluxes and Land Cruisers. 27,000,000.
Ineos sold 20,000 units.
And that’s 20,000 too many, because they’re absolutely worthless. Expensive junk. Very expensive junk.
It is commonnto point to failures of other manufacturers to downplay the flaws and bad service some have faced wirh Ineos.

But that doesn't help or changes anything for the affected owner.

If you step back and look at the overall picture anyone can see a newcomer in the market with many faulty builds and lack of service and an old player with a high and well earned reputation.
Failures of Toyotas will always be there as with any other brand. But they are and will stay to be more reliable than most others, especially in markets, where environmental protection rules are not as tough.

AWo, with a Hilux 2024, 25k KM, zero problems and a 42 old Land Cruiser, 175k KM zero problems (sold recently)
 
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It is commonnto point to failures of other manufacturers to downplay the flaws and bad service some have faced wirh Ineos.

But that doesn't help or changes anything for the affected owner.

If you step back and look at the overall picture anyone can see a newcomer in the market with many faulty builds and lack of service and an old player with a high and well earned reputation.
Faulures of Toyotas will always be there as with any other brand. But they sre and will stay to be more reliable than most others, especially in markets, where environmental protection rules sre not as tough.

Awo, with a Hilux 2024, 25k KM, zero problems and a 42 old Land Cruiser, 175k KM zero problems (sold recently)
Steven with an Ineos 2024, 22k KM zero problems and a good percentage off road, and towing a 2.8 tonne hybrid off road van.
 
AWo, with a Hilux 2024, 25k KM, zero problems and a 42 old Land Cruiser, 175k KM zero problems (sold recently)
In my experience , Germans love such ''excitement machines"!

In my country, people always talk about "German reliability" and "first class engineering".
I own and maintain 3 last century Porsches (4.6.8 cylinders). All are engineered as well as Toyotas, but are a lot more exciting to own and drive :love:
I dumped Landcruisers after 25 years of boring reliability - and bought a 78 911 '- and it escalated very well from there.
Local mechanics do not benefit from me!

Oh and as you know, I keep a 50+year old Land Rover to remind me of the horse era 😄
 
What was the Ozzie saying about takin a land rover when exploring. But take a Land Cruiser if you have plans to make it back too.
 
In my experience , Germans love such ''excitement machines"!

In my country, people always talk about "German reliability" and "first class engineering".
I own and maintain 3 last century Porsches (4.6.8 cylinders). All are engineered as well as Toyotas, but are a lot more exciting to own and drive :love:
I dumped Landcruisers after 25 years of boring reliability - and bought a 78 911 '- and it escalated very well from there.
Local mechanics do not benefit from me!

Oh and as you know, I keep a 50+year old Land Rover to remind me of the horse era 😄
When I get stressed by my Land Rovers reliability....I take a drive in my Hilux as some kind of medical rehabilitation.

However, I do not get bored by reliability. I found (after many years of working on them), that my Land Rovers are running fine...and the older ones more than the newer ones.

As a general observation I recognized (for myself) that the best cars are from the 1990 century. No (mass & everyone) leasing, no environmental protection technology in combination with matured technology.

My impression is that leasing did a lot negative to quality. Cars do not need to last for 10 years or longer. The first customer (Lessee) is in focus. He must be happy for three or five years, than he jumps on a newer model. And the manufacturer is also happy selling two or three cars to a customer in 10 years instead of one. BTW that is an environmental sin not to underestimate.

The other thing is the environmental protection technology which forces engineers to develop things which do harm to IC engines.

AWo
 
The other thing is the environmental protection technology which forces engineers to develop things which do harm to IC engines.

AWo
I will not admit to removing the pollution control devices attached to my old P cars.
I will admit to living in a place that officially has the world's cleanest air 😘
 
I will not admit to removing the pollution control devices attached to my old P cars.
I will admit to living in a place that officially has the world's cleanest air 😘
My statement was not an evaluation if pollution control systems are good or bad. It is just an observation that they and other measures cause technical problems within an IC engine.

AWo
 
Toyota also offer a ten year warranty, and an extended option past that as all. Ineos are struggling to even meet their warranty asks in the first few years of the promised 5. With zero chance of them even considering an extension - one can only assume this is down to their acknowledgement that repair cost at that point will be prohibitive.

And yes, just like there are a few people with Toyota issues, there are a few people, I hope anyway, who have ineos vehicles with zero problems. Just really far and few.
Ineos ARE offering extended warranties in the US market to 8 years.
 
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When I get stressed by my Land Rovers reliability....I take a drive in my Hilux as some kind of medical rehabilitation.

However, I do not get bored by reliability. I found (after many years of working on them), that my Land Rovers are running fine...and the older ones more than the newer ones.

As a general observation I recognized (for myself) that the best cars are from the 1990 century. No (mass & everyone) leasing, no environmental protection technology in combination with matured technology.

My impression is that leasing did a lot negative to quality. Cars do not need to last for 10 years or longer. The first customer (Lessee) is in focus. He must be happy for three or five years, than he jumps on a newer model. And the manufacturer is also happy selling two or three cars to a customer in 10 years instead of one. BTW that is an environmental sin not to underestimate.

The other thing is the environmental protection technology which forces engineers to develop things which do harm to IC engines.

AWo
That's a whole lot of correlation without any causation. Keep in mind title holder residual values still impact the ability of the car to be leased vs another make. Therefore the equivalent Honda Civic lease was cheaper than the Chevy Cobolt as Cobolt values plummeted the moment they left the lot. In fact, unlike a purchase, the lease agreements tended to demonstrate resale value in up front pricing, and since resale value in plebeian transportation was pretty much based on the quality reputation of the manufacturer, a good argument could be made that leasing would have just the opposite impact on quality as you are assuming, as the manufacturers goal whether its a lease or a purchase, is to move more boxes.
 
This looks to be a third party insurance cover.

Are we sure there is real Ineos Automotive engagement here ? I just spoke to IA here in the UK and the guy was unaware of any product of this nature.

Would be great to see a link or reference on the official Grenadier website, for example.
 
So w/24k km’s you are not only out but want to pass on, what you consider an awful vehicle, to another person??? Very nice of you. Much of what you focused on is software which is a known issue with this vehicle. The mechanical issues (door locks and driveshaft) are all addressed under a warranty (unless you did a lift then the driveshaft isn’t). Is it inconvenient? Absolutely. You should have known there could be issues with not only a brand new vehicle but a company that is built from the ground up still trying to navigate an international market but also trying to figure out a service network…

Enjoy the Toyota!
A brand new vehicle? The Grenadier has been on the market for almost three years now, yet it's still being sold with the same unresolved problems as in the beginning.
The fact that everything is being repaired under warranty is small comfort. What happens after those five years?
My problems with this car started within the first few meters and have never gone away.
Did I mention the heating didn’t work? Or the time the engine temperature started rising — luckily I noticed it just in time and had to add 7 liters of coolant?
If the same axles and differentials are used during repairs, it's only a matter of time before they fail again.
So yes, I’m seriously considering selling the vehicle — but as long as it's still under warranty, is that really a problem?
 
@Matthias well written complaint. Best to take it behind the barn and shoot it:)

Are you within 24 months from purchase? Get some local advice but you might want to give it to the dealer so the clock stops while you figure out options….maybe buy back?
Can I borrow your bazooka for a moment? :)
I'm looking into what I can do. Luckily, this isn't my only vehicle.
I bought it through my company with a financial lease, so I need to take a look at those documents.
After five years, I can decide whether or not to purchase the vehicle anyway.
Or the bazooka first...
 
I think we can all agree that there are a lot more lemons out there than we'd hoped for. But there are also a lot of very happy owners. It's just a bit more of a risk that a) you might get a lemon, and b) that your vehicle might need more input from the local mechanics / dealers than was sold to us in the marketing.

It truly is a case of buyer be aware. There's enough info on forums and videos now for over 18 months that everyone should know what the pros and cons are.

Would I change mine, no. I'm very happy with it. Is it problem free, not entirely but nothing I can't live with. Honestly after 36 years of driving I don't expect cars to be trouble free any more. My previous BMW, VW, Jaguar, Peugeot, Vauxhall, Honda, Mitsubishi, Range Rover and Land Rover vehicles have all had glitches of some sort, some major, some minor, some mechanical, some electrical and some related to software. Can't say this Ineos its too different. That said, I've never owned a Toyota... LOL. 😢

Sorry to hear of your bad luck with the QM Mathias and all others who haven't had a fun time with their vehicle. It is sad to hear of so many unhappy souls when we all bought one hoping it would be all joy and light from the get go. Then that thing called reality kicks in. 😶‍🌫️ If only they weren't forced to include all the pesky environmental control measures, passenger safety electronics, driver safety toys, reversing cameras, cruise control, digital / electronic instruments and engine management then I believe we truly would have had a bullet proof glitch free 4WD, albeit probably with the same issues of mechanical reliability and poor performance and comfort as Land Rovers of old and a horrendous crash safety rating too. I blame Land Rover, they should have sold the old design to Sir Jim when he asked. 🤣😆😂

It is what it is. I love it. Not everyone does, I get that too.

The forum has been an excellent resource and I'm so happy to be a part of the group. With so many knowledgeable peeps on here, it is rare that I can't find an answer or solution to my quandaries. Big thanks to everyone. It's a new(ish) vehicle sure, but the brand enthusiasts who donate their time and expertise to others are far greater in number than most car brands of recent times. Thank you, thank you all. 🙏🙏🙏 🕶️
 
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