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Quartermaster Disaster

Matthias

Quartermaster Owner
Local time
12:51 AM
Joined
Aug 26, 2024
Messages
5
Location
België
Hello everyone,

I'm Matthias, the not-so-proud owner of a Quartermaster, purchased in April 2024.
I was told it was the second Quartermaster in Belgium.
I'm a 4WD enthusiast, have been driving all kinds of vehicles for 35 years, but I have never regretted buying a vehicle as much as I do this one.

The first problem occurred as I was leaving the parking lot of the dealership — Hedin Automotive in Lokeren. An orange warning light for the front camera lit up. I called immediately — “No worries, that will go away on its own.”
It didn’t. Not after the first software update, not after the second. Only after I covered it with a piece of black tape did it finally stop bothering me...


Shortly afterwards, my daughter — whom I had just picked up — nearly fell out of the car when the passenger door suddenly opened while cornering. Luckily, she was wearing her seatbelt, and there was no one or nothing nearby.
The well-known issue of the door handles sticking — known to everyone, right?
This problem has since been resolved.

Then, the door seals started coming loose one by one — also fixed by now.

Our first vacation with the Grenadier: on the French highway, going downhill with a triple-axle trailer carrying a car and several motorcycles, suddenly that familiar “GONG” and a string of warning messages:
  • Reduced braking performance
  • AEB not available
  • Speed assist limited function
  • Uphill assist not available
  • Downhill assist not available
  • TSA not available
  • ESC not available
  • LDW malfunction
  • Speed assistant malfunction
Great fun driving nearly 6 tons like that.
Stopping for half an hour or more with the ignition off made no difference. So I just kept going — a bit more carefully...
Since then, those warnings have popped up randomly — with or without a trailer, sometimes after 5 km, sometimes after 10, or even after 50 km.
Not a single software update has made any difference.

During a ski trip this winter, the vehicle sat unused for a week, and when I returned, it wouldn’t start — main battery completely dead.
Using jumper cables and the extra battery under the rear seat, I got it going again, and miraculously, since then — no more “GONG”, no more warning messages!
Never figured out how the battery drained completely, but luckily it was a one-off.
So, to anyone experiencing similar issues: try disconnecting the main battery and see what happens.

Next problem: after a long highway drive, I got home and suddenly heard a crunching sound — only during startup and for the first 20 meters.
Upon inspection, I saw a tear in the seal of the front driveshaft.
Made an appointment at the dealer — turns out the front differential is broken.
Seven weeks later, I still don’t have my car back, as the part is on backorder.
Apparently, there’s another one with the same problem — not a single meter driven offroad.

If the Quartermaster ever gets repaired, I’ll most likely put it up for sale immediately without driving it a single extra meter. Every kilometer is a risk for new problems.
Just over a year old, 25,000 km, top condition! Anyone interested?

I’ve just returned from a holiday in Australia — 6 weeks exploring the west coast from Perth to Darwin. Drove 8,400 km, mostly offroad, in a Toyota Hilux — not a single issue, no warning lights, smooth switching between 2WD, 4WD, low gear and diff lock — all with a single dial.
Now that’s luxury. I already know what my next vehicle will be…
 
That's such a bummer, I hope they get you all squared away and you are able to accomplish your goal of selling, and the new owner doesn't have all the issues you had to work through. We all know this can happen to things we buy and it is always a bummer for it not to work out specially on such a costly endeavor of buying a vehicle. The thing I find is the terrible part of all this, is these are already known issues and you would think they would be working hard on getting these things resolved for future customers....
 
O
Hello everyone,

I'm Matthias, the not-so-proud owner of a Quartermaster, purchased in April 2024.
I was told it was the second Quartermaster in Belgium.
I'm a 4WD enthusiast, have been driving all kinds of vehicles for 35 years, but I have never regretted buying a vehicle as much as I do this one.

The first problem occurred as I was leaving the parking lot of the dealership — Hedin Automotive in Lokeren. An orange warning light for the front camera lit up. I called immediately — “No worries, that will go away on its own.”
It didn’t. Not after the first software update, not after the second. Only after I covered it with a piece of black tape did it finally stop bothering me...


Shortly afterwards, my daughter — whom I had just picked up — nearly fell out of the car when the passenger door suddenly opened while cornering. Luckily, she was wearing her seatbelt, and there was no one or nothing nearby.
The well-known issue of the door handles sticking — known to everyone, right?
This problem has since been resolved.

Then, the door seals started coming loose one by one — also fixed by now.

Our first vacation with the Grenadier: on the French highway, going downhill with a triple-axle trailer carrying a car and several motorcycles, suddenly that familiar “GONG” and a string of warning messages:
  • Reduced braking performance
  • AEB not available
  • Speed assist limited function
  • Uphill assist not available
  • Downhill assist not available
  • TSA not available
  • ESC not available
  • LDW malfunction
  • Speed assistant malfunction
Great fun driving nearly 6 tons like that.
Stopping for half an hour or more with the ignition off made no difference. So I just kept going — a bit more carefully...
Since then, those warnings have popped up randomly — with or without a trailer, sometimes after 5 km, sometimes after 10, or even after 50 km.
Not a single software update has made any difference.

During a ski trip this winter, the vehicle sat unused for a week, and when I returned, it wouldn’t start — main battery completely dead.
Using jumper cables and the extra battery under the rear seat, I got it going again, and miraculously, since then — no more “GONG”, no more warning messages!
Never figured out how the battery drained completely, but luckily it was a one-off.
So, to anyone experiencing similar issues: try disconnecting the main battery and see what happens.

Next problem: after a long highway drive, I got home and suddenly heard a crunching sound — only during startup and for the first 20 meters.
Upon inspection, I saw a tear in the seal of the front driveshaft.
Made an appointment at the dealer — turns out the front differential is broken.
Seven weeks later, I still don’t have my car back, as the part is on backorder.
Apparently, there’s another one with the same problem — not a single meter driven offroad.

If the Quartermaster ever gets repaired, I’ll most likely put it up for sale immediately without driving it a single extra meter. Every kilometer is a risk for new problems.
Just over a year old, 25,000 km, top condition! Anyone interested?

I’ve just returned from a holiday in Australia — 6 weeks exploring the west coast from Perth to Darwin. Drove 8,400 km, mostly offroad, in a Toyota Hilux — not a single issue, no warning lights, smooth switching between 2WD, 4WD, low gear and diff lock — all with a single dial.
Now that’s luxury. I already know what my next vehicle will be…
I am sorry to hear about the issues. I will mention that a person I know, purchased a new Toyota pick upTundra. He has less than 2500 miles on it and the engine failed. Got it repaired to only come out to oil all over the floor. He is on week 6 trying to get it fixed or replaced by Toyota. Radio silence.
 
O
I am sorry to hear about the issues. I will mention that a person I know, purchased a new Toyota pick upTundra. He has less than 2500 miles on it and the engine failed. Got it repaired to only come out to oil all over the floor. He is on week 6 trying to get it fixed or replaced by Toyota. Radio silence.
While your story may certainly be true: How could the suffering of others bring relief to the QM owner?
IA obviously still does not understand the importance of putting more effort into customer care, which is repair shops, quick parts availability, improved dealership network, warranty works with low hassle for the dealers etc.
 
Hello everyone,

I'm Matthias, the not-so-proud owner of a Quartermaster, purchased in April 2024.
I was told it was the second Quartermaster in Belgium.
I'm a 4WD enthusiast, have been driving all kinds of vehicles for 35 years, but I have never regretted buying a vehicle as much as I do this one.

The first problem occurred as I was leaving the parking lot of the dealership — Hedin Automotive in Lokeren. An orange warning light for the front camera lit up. I called immediately — “No worries, that will go away on its own.”
It didn’t. Not after the first software update, not after the second. Only after I covered it with a piece of black tape did it finally stop bothering me...


Shortly afterwards, my daughter — whom I had just picked up — nearly fell out of the car when the passenger door suddenly opened while cornering. Luckily, she was wearing her seatbelt, and there was no one or nothing nearby.
The well-known issue of the door handles sticking — known to everyone, right?
This problem has since been resolved.

Then, the door seals started coming loose one by one — also fixed by now.

Our first vacation with the Grenadier: on the French highway, going downhill with a triple-axle trailer carrying a car and several motorcycles, suddenly that familiar “GONG” and a string of warning messages:
  • Reduced braking performance
  • AEB not available
  • Speed assist limited function
  • Uphill assist not available
  • Downhill assist not available
  • TSA not available
  • ESC not available
  • LDW malfunction
  • Speed assistant malfunction
Great fun driving nearly 6 tons like that.
Stopping for half an hour or more with the ignition off made no difference. So I just kept going — a bit more carefully...
Since then, those warnings have popped up randomly — with or without a trailer, sometimes after 5 km, sometimes after 10, or even after 50 km.
Not a single software update has made any difference.

During a ski trip this winter, the vehicle sat unused for a week, and when I returned, it wouldn’t start — main battery completely dead.
Using jumper cables and the extra battery under the rear seat, I got it going again, and miraculously, since then — no more “GONG”, no more warning messages!
Never figured out how the battery drained completely, but luckily it was a one-off.
So, to anyone experiencing similar issues: try disconnecting the main battery and see what happens.

Next problem: after a long highway drive, I got home and suddenly heard a crunching sound — only during startup and for the first 20 meters.
Upon inspection, I saw a tear in the seal of the front driveshaft.
Made an appointment at the dealer — turns out the front differential is broken.
Seven weeks later, I still don’t have my car back, as the part is on backorder.
Apparently, there’s another one with the same problem — not a single meter driven offroad.

If the Quartermaster ever gets repaired, I’ll most likely put it up for sale immediately without driving it a single extra meter. Every kilometer is a risk for new problems.
Just over a year old, 25,000 km, top condition! Anyone interested?

I’ve just returned from a holiday in Australia — 6 weeks exploring the west coast from Perth to Darwin. Drove 8,400 km, mostly offroad, in a Toyota Hilux — not a single issue, no warning lights, smooth switching between 2WD, 4WD, low gear and diff lock — all with a single dial.
Now that’s luxury. I already know what my next vehicle will be…
I really feel sorry for you. Some of the problems you mention were mine too.
But until now no important mechanical failures, and I have 67000 km.
I was quite unhappy with the response of Hedin Lokeren the first year: arrogant customer care manager, wrong answers, not believing what I told him, until I got an "assigned technician" called Emre: he is really good, listens, discusses and gives advice.
Anyway, I will now switch to Reul Sport in Verviers, who isn't a dealer, but is recognized service center. (I moved from Ghent region to Rixensart, that's the other reason). I have my first appointment on Wednesday, but the communication previous to my service looks great. Reul Sport is a real 4X4 specialist, unlike Hedin, who is mainly a Mercedes dealer!
I hope you change your mind, but I respect your decision of you stick to it!
 
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I see you’ve joined the club of not such a great new truck. Sadly posting any complaint on this forum will result in members attacking you and telling you that everything you’re going through is normal and you should have known that the capable off-road vehicle you bought was poorly assembled and has no factory support. I am in the same club as you and my vehicle has been at the dealership 6 weeks now as well. But I stopped posting on this forum because no one here want to hear about your problem, it pisses them all off.

I hope you get your truck back soon, hopefully you can sell it, it will hurt your pocket book that’s for sure. I wish I could say it gets better but total time at the dealership for my truck is now 8+ months in 15 months of ownership. So it simply does not get better for those of us that received extremely poorly built trucks
 
O
I am sorry to hear about the issues. I will mention that a person I know, purchased a new Toyota pick upTundra. He has less than 2500 miles on it and the engine failed. Got it repaired to only come out to oil all over the floor. He is on week 6 trying to get it fixed or replaced by Toyota. Radio silence.
If it’s the same guy I know I think it was closer to 600 miles. If it’s not the same guy, WTF is happening to Toyota?
 
If it’s the same guy I know I think it was closer to 600 miles. If it’s not the same guy, WTF is happening to Toyota?
Yota had a large engine recall over the new design I think it was back in 23 or so...... Should have kept using the BMW B58 in more models than just the Supra ;)
 
O
I am sorry to hear about the issues. I will mention that a person I know, purchased a new Toyota pick upTundra. He has less than 2500 miles on it and the engine failed. Got it repaired to only come out to oil all over the floor. He is on week 6 trying to get it fixed or replaced by Toyota. Radio silence.
Hello there,

The Toyota Tundra is built specifically for the American market in Texas and is not officially imported or sold in Europe. Over here, it’s not really regarded as a true Toyota…
After purchasing the Grenadier, I gave my old Toyota Land Cruiser HJ61 to my 22-year-old son. Nearly 35 years old, 422,000 km on the clock, still running with the original engine, axles, and differentials…
During a six-week trip in Australia, I saw countless Toyotas – I’d estimate well over 95% – a few Patrols and the new Mazda pickups. And also 5 Grenadiers. Over 8,400 km.
Had I known this forum beforehand, I would never have bought an Ineos.
If you can show me a Toyota forum with similar testimonials about defects, breakdowns, and problems, I’ll eat my Grenadier, agreed?
 
If it’s the same guy I know I think it was closer to 600 miles. If it’s not the same guy, WTF is happening to Toyota?
Same guy but yea Toyota gets a slide for legacy but things have started to unravel for them.
 
I really feel sorry for you. Some of the problems you mention were mine too.
But until now no important mechanical failures, and I have 67000 km.
I was quite unhappy with the response of Hedin Lokeren the first year: arrogant customer care manager, wrong answers, not believing what I told him, until I got an "assigned technician" called Emre: he is really good, listens, discusses and gives advice.
Anyway, I will now switch to Reul Sport in Verviers, who isn't a dealer, but is recognized service center. (I moved from Ghent region to Rixensart, that's the other reason). I have my first appointment on Wednesday, but the communication previous to my service looks great. Reul Sport is a real 4X4 specialist, unlike Hedin, who is mainly a Mercedes dealer!
I hope you change your mind, but I respect your decision of you stick to it!
Dear Jean,
So far, I’m quite satisfied with the service at Hedin. I have the impression that they really do their best, but don’t get enough backup from Ineos itself. And for a part that has been on backorder for 6 weeks already, there’s not much they can do. I’ll ask around about this Emre.
Until recently, they were also distributing the Dodge Ram, but they have now stopped with that. I’m curious how much longer they will keep distributing Ineos. I’m also from the Ghent area, so Verviers isn’t exactly around the corner.
But if necessary, I’ll make the trip there, I’m very curious about your experience.
Despite the issues, it’s an amazing car to drive, and if the problems get solved, I’m willing to give it another chance.
Cheers,
Matthias
 
Hello there,

The Toyota Tundra is built specifically for the American market in Texas and is not officially imported or sold in Europe. Over here, it’s not really regarded as a true Toyota…
After purchasing the Grenadier, I gave my old Toyota Land Cruiser HJ61 to my 22-year-old son. Nearly 35 years old, 422,000 km on the clock, still running with the original engine, axles, and differentials…
During a six-week trip in Australia, I saw countless Toyotas – I’d estimate well over 95% – a few Patrols and the new Mazda pickups. And also 5 Grenadiers. Over 8,400 km.
Had I known this forum beforehand, I would never have bought an Ineos.
If you can show me a Toyota forum with similar testimonials about defects, breakdowns, and problems, I’ll eat my Grenadier, agreed?
Here is a few I found. Not saying Ineos has had its ups and downs but the percentage is in line with other manufacturers. Bon appetit

Forums suggest early reports on the 2025 Toyota Hilux include concerns about steering wheel vibrations, excessive white smoke from DPF systems, potential "body roll," and specific aftermarket accessory issues like non-compliant LED light bars. However, some forum discussions also lack widespread reports of major issues, with some users expressing no problems with their newer models.


 
I see you’ve joined the club of not such a great new truck. Sadly posting any complaint on this forum will result in members attacking you and telling you that everything you’re going through is normal and you should have known that the capable off-road vehicle you bought was poorly assembled and has no factory support. I am in the same club as you and my vehicle has been at the dealership 6 weeks now as well. But I stopped posting on this forum because no one here want to hear about your problem, it pisses them all off.

I hope you get your truck back soon, hopefully you can sell it, it will hurt your pocket book that’s for sure. I wish I could say it gets better but total time at the dealership for my truck is now 8+ months in 15 months of ownership. So it simply does not get better for those of us that received extremely poorly built trucks
I don’t worry about negative comments on my story. The more people speak the truth about their bad experiences with this brand, the better. It’s slowly becoming a mission to stop people from buying a Grenadier. In the 15 months that I’ve had my Quartermaster, I’ve been able to drive it for about 12 months. Compared to you, I’m still getting off lightly. Now it’s just a matter of waiting to see when I’ll get it back… I’ll keep you posted…
 
If I may please... I don't think this is a competition to see who can get worse at customer support etc. Ineos promised a reliable vehicle, built for purpose. It's failed to deliver that just based on the recalls they have run through - and there are very large numbers of people with major issues that are not being addressed in what could be considered a proactive manner.

Let's leave Toyota, BMW, mercedes, ford etc out of the primary conversation here. It would be amazing if we could rally around getting Ineos to do the right thing, more often.
 

Forums suggest early reports on the 2025 Toyota Hilux include concerns about steering wheel vibrations, excessive white smoke from DPF systems, potential "body roll," and specific aftermarket accessory issues like non-compliant LED light bars. However, some forum discussions also lack widespread reports of major issues, with some users expressing no problems with their newer models.


Shall we take a look at this in percentages?
Of course, Toyota also makes mistakes now and then, but they’ve already sold 27 million Hiluxes and Land Cruisers. 27,000,000.
Ineos sold 20,000 units.
And that’s 20,000 too many, because they’re absolutely worthless. Expensive junk. Very expensive junk.
 
Toyota also offer a ten year warranty, and an extended option past that as all. Ineos are struggling to even meet their warranty asks in the first few years of the promised 5. With zero chance of them even considering an extension - one can only assume this is down to their acknowledgement that repair cost at that point will be prohibitive.

And yes, just like there are a few people with Toyota issues, there are a few people, I hope anyway, who have ineos vehicles with zero problems. Just really far and few.
 
There are risks that come with being an early adopter of any technological device. It's unfortunate your dealer/ineos hasn't stepped up to help through the growing pains. For those in North America I would consider a legal response. I know the EU is a different ball game in terms of litigation. Having worked for a German OEM for many years I can tell you for certain many many times the issue lies with the dealer and lack of upstream information and skilled technicians to properly relay said information. Nonetheless I hope you get it sorted. Best of luck.
 
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