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Quartermaster Disaster

Matthias

Quartermaster Owner
Local time
9:57 PM
Joined
Aug 26, 2024
Messages
1
Location
België
Hello everyone,

I'm Matthias, the not-so-proud owner of a Quartermaster, purchased in April 2024.
I was told it was the second Quartermaster in Belgium.
I'm a 4WD enthusiast, have been driving all kinds of vehicles for 35 years, but I have never regretted buying a vehicle as much as I do this one.

The first problem occurred as I was leaving the parking lot of the dealership — Hedin Automotive in Lokeren. An orange warning light for the front camera lit up. I called immediately — “No worries, that will go away on its own.”
It didn’t. Not after the first software update, not after the second. Only after I covered it with a piece of black tape did it finally stop bothering me...


Shortly afterwards, my daughter — whom I had just picked up — nearly fell out of the car when the passenger door suddenly opened while cornering. Luckily, she was wearing her seatbelt, and there was no one or nothing nearby.
The well-known issue of the door handles sticking — known to everyone, right?
This problem has since been resolved.

Then, the door seals started coming loose one by one — also fixed by now.

Our first vacation with the Grenadier: on the French highway, going downhill with a triple-axle trailer carrying a car and several motorcycles, suddenly that familiar “GONG” and a string of warning messages:
  • Reduced braking performance
  • AEB not available
  • Speed assist limited function
  • Uphill assist not available
  • Downhill assist not available
  • TSA not available
  • ESC not available
  • LDW malfunction
  • Speed assistant malfunction
Great fun driving nearly 6 tons like that.
Stopping for half an hour or more with the ignition off made no difference. So I just kept going — a bit more carefully...
Since then, those warnings have popped up randomly — with or without a trailer, sometimes after 5 km, sometimes after 10, or even after 50 km.
Not a single software update has made any difference.

During a ski trip this winter, the vehicle sat unused for a week, and when I returned, it wouldn’t start — main battery completely dead.
Using jumper cables and the extra battery under the rear seat, I got it going again, and miraculously, since then — no more “GONG”, no more warning messages!
Never figured out how the battery drained completely, but luckily it was a one-off.
So, to anyone experiencing similar issues: try disconnecting the main battery and see what happens.

Next problem: after a long highway drive, I got home and suddenly heard a crunching sound — only during startup and for the first 20 meters.
Upon inspection, I saw a tear in the seal of the front driveshaft.
Made an appointment at the dealer — turns out the front differential is broken.
Seven weeks later, I still don’t have my car back, as the part is on backorder.
Apparently, there’s another one with the same problem — not a single meter driven offroad.

If the Quartermaster ever gets repaired, I’ll most likely put it up for sale immediately without driving it a single extra meter. Every kilometer is a risk for new problems.
Just over a year old, 25,000 km, top condition! Anyone interested?

I’ve just returned from a holiday in Australia — 6 weeks exploring the west coast from Perth to Darwin. Drove 8,400 km, mostly offroad, in a Toyota Hilux — not a single issue, no warning lights, smooth switching between 2WD, 4WD, low gear and diff lock — all with a single dial.
Now that’s luxury. I already know what my next vehicle will be…
 
That's such a bummer, I hope they get you all squared away and you are able to accomplish your goal of selling, and the new owner doesn't have all the issues you had to work through. We all know this can happen to things we buy and it is always a bummer for it not to work out specially on such a costly endeavor of buying a vehicle. The thing I find is the terrible part of all this, is these are already known issues and you would think they would be working hard on getting these things resolved for future customers....
 
O
Hello everyone,

I'm Matthias, the not-so-proud owner of a Quartermaster, purchased in April 2024.
I was told it was the second Quartermaster in Belgium.
I'm a 4WD enthusiast, have been driving all kinds of vehicles for 35 years, but I have never regretted buying a vehicle as much as I do this one.

The first problem occurred as I was leaving the parking lot of the dealership — Hedin Automotive in Lokeren. An orange warning light for the front camera lit up. I called immediately — “No worries, that will go away on its own.”
It didn’t. Not after the first software update, not after the second. Only after I covered it with a piece of black tape did it finally stop bothering me...


Shortly afterwards, my daughter — whom I had just picked up — nearly fell out of the car when the passenger door suddenly opened while cornering. Luckily, she was wearing her seatbelt, and there was no one or nothing nearby.
The well-known issue of the door handles sticking — known to everyone, right?
This problem has since been resolved.

Then, the door seals started coming loose one by one — also fixed by now.

Our first vacation with the Grenadier: on the French highway, going downhill with a triple-axle trailer carrying a car and several motorcycles, suddenly that familiar “GONG” and a string of warning messages:
  • Reduced braking performance
  • AEB not available
  • Speed assist limited function
  • Uphill assist not available
  • Downhill assist not available
  • TSA not available
  • ESC not available
  • LDW malfunction
  • Speed assistant malfunction
Great fun driving nearly 6 tons like that.
Stopping for half an hour or more with the ignition off made no difference. So I just kept going — a bit more carefully...
Since then, those warnings have popped up randomly — with or without a trailer, sometimes after 5 km, sometimes after 10, or even after 50 km.
Not a single software update has made any difference.

During a ski trip this winter, the vehicle sat unused for a week, and when I returned, it wouldn’t start — main battery completely dead.
Using jumper cables and the extra battery under the rear seat, I got it going again, and miraculously, since then — no more “GONG”, no more warning messages!
Never figured out how the battery drained completely, but luckily it was a one-off.
So, to anyone experiencing similar issues: try disconnecting the main battery and see what happens.

Next problem: after a long highway drive, I got home and suddenly heard a crunching sound — only during startup and for the first 20 meters.
Upon inspection, I saw a tear in the seal of the front driveshaft.
Made an appointment at the dealer — turns out the front differential is broken.
Seven weeks later, I still don’t have my car back, as the part is on backorder.
Apparently, there’s another one with the same problem — not a single meter driven offroad.

If the Quartermaster ever gets repaired, I’ll most likely put it up for sale immediately without driving it a single extra meter. Every kilometer is a risk for new problems.
Just over a year old, 25,000 km, top condition! Anyone interested?

I’ve just returned from a holiday in Australia — 6 weeks exploring the west coast from Perth to Darwin. Drove 8,400 km, mostly offroad, in a Toyota Hilux — not a single issue, no warning lights, smooth switching between 2WD, 4WD, low gear and diff lock — all with a single dial.
Now that’s luxury. I already know what my next vehicle will be…
I am sorry to hear about the issues. I will mention that a person I know, purchased a new Toyota pick upTundra. He has less than 2500 miles on it and the engine failed. Got it repaired to only come out to oil all over the floor. He is on week 6 trying to get it fixed or replaced by Toyota. Radio silence.
 
O
I am sorry to hear about the issues. I will mention that a person I know, purchased a new Toyota pick upTundra. He has less than 2500 miles on it and the engine failed. Got it repaired to only come out to oil all over the floor. He is on week 6 trying to get it fixed or replaced by Toyota. Radio silence.
While your story may certainly be true: How could the suffering of others bring relief to the QM owner?
IA obviously still does not understand the importance of putting more effort into customer care, which is repair shops, quick parts availability, improved dealership network, warranty works with low hassle for the dealers etc.
 
Hello everyone,

I'm Matthias, the not-so-proud owner of a Quartermaster, purchased in April 2024.
I was told it was the second Quartermaster in Belgium.
I'm a 4WD enthusiast, have been driving all kinds of vehicles for 35 years, but I have never regretted buying a vehicle as much as I do this one.

The first problem occurred as I was leaving the parking lot of the dealership — Hedin Automotive in Lokeren. An orange warning light for the front camera lit up. I called immediately — “No worries, that will go away on its own.”
It didn’t. Not after the first software update, not after the second. Only after I covered it with a piece of black tape did it finally stop bothering me...


Shortly afterwards, my daughter — whom I had just picked up — nearly fell out of the car when the passenger door suddenly opened while cornering. Luckily, she was wearing her seatbelt, and there was no one or nothing nearby.
The well-known issue of the door handles sticking — known to everyone, right?
This problem has since been resolved.

Then, the door seals started coming loose one by one — also fixed by now.

Our first vacation with the Grenadier: on the French highway, going downhill with a triple-axle trailer carrying a car and several motorcycles, suddenly that familiar “GONG” and a string of warning messages:
  • Reduced braking performance
  • AEB not available
  • Speed assist limited function
  • Uphill assist not available
  • Downhill assist not available
  • TSA not available
  • ESC not available
  • LDW malfunction
  • Speed assistant malfunction
Great fun driving nearly 6 tons like that.
Stopping for half an hour or more with the ignition off made no difference. So I just kept going — a bit more carefully...
Since then, those warnings have popped up randomly — with or without a trailer, sometimes after 5 km, sometimes after 10, or even after 50 km.
Not a single software update has made any difference.

During a ski trip this winter, the vehicle sat unused for a week, and when I returned, it wouldn’t start — main battery completely dead.
Using jumper cables and the extra battery under the rear seat, I got it going again, and miraculously, since then — no more “GONG”, no more warning messages!
Never figured out how the battery drained completely, but luckily it was a one-off.
So, to anyone experiencing similar issues: try disconnecting the main battery and see what happens.

Next problem: after a long highway drive, I got home and suddenly heard a crunching sound — only during startup and for the first 20 meters.
Upon inspection, I saw a tear in the seal of the front driveshaft.
Made an appointment at the dealer — turns out the front differential is broken.
Seven weeks later, I still don’t have my car back, as the part is on backorder.
Apparently, there’s another one with the same problem — not a single meter driven offroad.

If the Quartermaster ever gets repaired, I’ll most likely put it up for sale immediately without driving it a single extra meter. Every kilometer is a risk for new problems.
Just over a year old, 25,000 km, top condition! Anyone interested?

I’ve just returned from a holiday in Australia — 6 weeks exploring the west coast from Perth to Darwin. Drove 8,400 km, mostly offroad, in a Toyota Hilux — not a single issue, no warning lights, smooth switching between 2WD, 4WD, low gear and diff lock — all with a single dial.
Now that’s luxury. I already know what my next vehicle will be…
I really feel sorry for you. Some of the problems you mention were mine too.
But until now no important mechanical failures, and I have 67000 km.
I was quite unhappy with the response of Hedin Lokeren the first year: arrogant customer care manager, wrong answers, not believing what I told him, until I got an "assigned technician" called Emre: he is really good, listens, discusses and gives advice.
Anyway, I will now switch to Reul Sport in Verviers, who isn't a dealer, but is recognized service center. (I moved from Ghent region to Rixensart, that's the other reason). I have my first appointment on Wednesday, but the communication previous to my service looks great. Reul Sport is a real 4X4 specialist, unlike Hedin, who is mainly a Mercedes dealer!
I hope you change your mind, but I respect you decision of you stick to it!
 
I see you’ve joined the club of not such a great new truck. Sadly posting any complaint on this forum will result in members attacking you and telling you that everything you’re going through is normal and you should have known that the capable off-road vehicle you bought was poorly assembled and has no factory support. I am in the same club as you and my vehicle has been at the dealership 6 weeks now as well. But I stopped posting on this forum because no one here want to hear about your problem, it pisses them all off.

I hope you get your truck back soon, hopefully you can sell it, it will hurt your pocket book that’s for sure. I wish I could say it gets better but total time at the dealership for my truck is now 8+ months in 15 months of ownership. So it simply does not get better for those of us that received extremely poorly built trucks
 
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