PSA: Getting access to the Grenadier service manuals

[outono]

After signing up and waiting months for my invite to the technical reference platform, I finally reached out to Support. It turns out I had fallen into a bit of a black hole, one that I suspect many of you may encounter as well.

Ineos requires proof that you are the actual owner of the vehicle. I purchased mine through RTGT, so I’m not sure why that information wasn’t already on file, but as you can see below, you’ll need to submit some documentation to complete the verification process.

Once I was verified, within a couple days, I got access to the platform. Hope this helps.

 

[255/85]

RGTG customer as well. We've been waiting almost two months for access since reaching out and being told it would just be a few days (but up to six weeks). I've just been too busy with the holidays and travel to follow up again.

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Okay, I just spoke with a customer service rep and they've thrown us in with the current batch of requests heading over to the team that handles the service manual access. Could still be a wait because of the holidays but maybe things will progress now.

 

[outono]

RGTG customer as well. We've been waiting almost two months for access since reaching out and being told it would just be a few days (but up to six weeks). I've just been too busy with the holidays and travel to follow up again.

________________

Okay, I just spoke with a customer service rep and they've thrown us in with the current batch of requests heading over to the team that handles the service manual access. Could still be a wait because of the holidays but maybe things will progress now.

Awesome. It was all very quick for me. From reaching out to support to getting access, less than 5 days.