The Grenadier Forum

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Letter from Lynn today

Morning, I received a letter from Lynn caulder this morning
as an early adopter and as an olive branch inviting me to provide some feedback. Did anyone else receive this who purchased in 2023? Just making sure it's genuine. Thanks!
You must be the chosen one. I haven’t received a letter.
 
I have a letter, 2nd class.

I followed the supplied QR code and I was asked to confirm my full name, order number, mobile number, VIN number, e-mail address and availability.

As it was sent out 2nd class, I would suggest it is a day or two before you feel left out.
A LETTER?? so old school
 
I received the letter yesterday.

Followed the instructions, provided my details and booked a call with them for 11:30am today.

Instructions were that INEOS could call up to an hour before and an hour after the planned time, so I sat here from 10:30 to 12:30. It gave me time to gather my thoughts.

No call came.

I messaged back and told them today was a perfect example of INEOS customer experience. Initial excitement followed by frustration and irritation.

Their message back was an apology for wasting my time. Apparently they have system issues that they are dealing with.

Quite appropriate really ………..
 
Letter received. QR code to WhatsApp’s is a AI booking assistant called Elizabeh. Just make sure you get the spelling right 😃

Leave your details and hopefully they will call me Monday.

All clever tech these day, gone are days where your PA sorting out appointments. With WhatApp, you can reply when you like and there is no one on the other side waiting for you. Nifty.
 
No wax seal on the letter? QR code > full details. Plus AI assistants.
Who will those pesky Russians "reach out to" next?
Or it could be legitimate. Lyn is a real person.
 
I got my vehicle used, about 10 months old, so won't be getting a letter. If someone doesn't mind, would you mention that it doesn't seem possible to fix safari roof leaks if vehicle is parked facing upwards at a 10 degree angle.

Thanks.
 
So I had my phone interview this morning at 10:38 lasting 27 minutes. I'd suggest that those of you expecting the pleasure next week spend a little time putting your thoughts on paper, so nothing gets lost in the conversation.

The key questions are what do you like about the Grenadier; what has service been like, what has gone wrong; would you recommend it to a friend/family member; what improvements would you make; what development should be done in the future?

This being me, my key issues are the lack of manual and service tools, lousy spares backup, lack of dealer capacity, no packaged upgrades, like adding a towbar to an early built vehicle, poor support to the dealers from IA.

What has gone wrong, water pooling between the seals, leaks from HVAC, water in the chassis, locks, HVAC inconsistency. It has always started on the key.

I would not recommend it to friends and family as they don't have the use-case; I have recommended it to a client/land agent and to the fleet manager of a utility company. It is always going to be a niche vehicle in the UK.

Making it more luxury does not mean adding a cashmere headliner; improve the useability, like key entry/central locking release from both front doors and the rear doors.

Improvements, use a camera as a rear view mirror, (like Wolfbox, but with the OE touches), use 360 degree camera views for vehicle placement, move the reversing camera to the centre-line and use the hitch assistance system, (as per LR). Heated steering wheel as an option, active cruise control, avoid ADAS as far as possible.

Put together upgrade kits to move from 2023 model year towards the latest iteration, (expecting that the body in white bits will be the last to change). I intend keeping the vehicle for decades, so you can sell me upgrades, but not a new vehicle.
 
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