Letter from Lynn today

[Jeremy996]

I'd guess so, as she was working off a set of prepared questions and noting down the responses. Very much like the telephone follow up to the on-line questionnaire back in July 2023.

Thread 'Grenadier Quality Survey - 14/04/2023'

Jun 15, 2023

Yesterday I was sent a "Grenadier Quality Survey", (14/06/2023 16:00), which I have completed and sent.

In retrospect, I should have taken much more time to consider what I needed to say, rather than letting it go as a cathartic rush. If you are sent a survey, I'd suggest writing out a list of things you want investigating/fixing, so you don't leave anything out, before completing it. They will also ask you what you like about the vehicle and the one thing you would change. As for the estimate of 10-15 minutes to complete, let's say, like the Grenadier, completion was rather delayed...

• Jeremy996
• grenadier survey
• Replies: 19
• Forum: Grenadier Station Wagon

• 

 

[rovie]

I'd guess so, as she was working off a set of prepared questions and noting down the responses. Very much like the telephone follow up to the on-line questionnaire back in July 2023.

Thread 'Grenadier Quality Survey - 14/04/2023'

Jun 15, 2023

Yesterday I was sent a "Grenadier Quality Survey", (14/06/2023 16:00), which I have completed and sent.

In retrospect, I should have taken much more time to consider what I needed to say, rather than letting it go as a cathartic rush. If you are sent a survey, I'd suggest writing out a list of things you want investigating/fixing, so you don't leave anything out, before completing it. They will also ask you what you like about the vehicle and the one thing you would change. As for the estimate of 10-15 minutes to complete, let's say, like the Grenadier, completion was rather delayed...

• Jeremy996
• grenadier survey
• Replies: 19
• Forum: Grenadier Station Wagon

• 

Yes, I can imagine that too. I also had such a conversation back then. It was a kind off zoom chat, so we could see each other. There were four of us. Another guy from the UK and I and 2 women/account managers from INEOS. The conversation lasted about one hour and we talked very intensively about the various topics. What is good, what is bad, what we would like to see, how satisfied we are with Ineos' dealers and customer service, etc.
I previously had a lengthy personal dialogue with the then INEOS Europe Manager Klaus Hartmann. We met two or three times. He had suggested me for this interview.

 

[Skydance]

I had my call with a very pleasant customer service representative today. Just another survey like last time but over the phone. It was an open survey with the first question: how do you like your grenadier? Would you recommend Ineos to family and friends? How can Ineos make improvements? I rambled on starting with the good points and then the bad. Making recommendations.

I really don’t know how she managed to type that fast to record my responses. Must of been recorded.

Fingers crossed that something will come good from these surveys as I’m starting to get fed up.

 

[tnkatoy]

I had my phone call with the customer services representitive yesterday, which was predictably similar to what others have reported, I wasn't asked about my experience though, just what I liked about the Grenadier, recommendations for improvement (didn't get to all of these), how is the servicing/agent, are there concerns with servicing, how I would rate Ineos Automotive Corporate, from 1-7, and how likely would I be to recommend Grenadier to friends and family, from 1-7.

Before the call, there was no communication from Ineos about any format or structure (fortunately others on the forum here have given some guidance from their experience), I don't now how much technical knowledge the customer services rep I was talking to has, so I hope that some of the issues raised will translate correctly, and I have no idea if / how the outcome of this whole process will be communicated to us.

Most of the issues that they are going to get from this feedback process are already here, on the forum, so they are unlikely to learn much they sholdn't already be aware of anyway.

I suppose what I'm saying is I'm not confident that this feedback has been structured in a way to produce a meaningful outcome, or if this is just a PR exercise, using the capacity of the customer care call centre staff, as a low cost solution to create a perception of activity. Time, and Ineos Automotive action, will tell.

I'll be following up the call with a written submission to Ineos Automotive though, so I can communicate all of the issues that I have and at least say that I have done all I can.