Cruise control - am I going crazy? Gremlins?!?

[Skydance]

I somehow missed this thread a few months back when i did a search.
My cruise control has been cancelling on left hand bends only - but very intermittently, like once a week, 10 times a day, not for a fortnight etc.
I reported it to the dealer from about day 2 ownership and the dealer has "investigated" it at all of my first 3 services - but tonight they tried to charge me $180 because they couldn't find a problem...WTF (They had forgotten to charge me the $180 at the last service 8 weeks earlier!!).

Maybe Im unreasonable but i refused to pay and went through 2 staff before i got to the manager. He relented but what?
I will send a screen shot of DennisM's thread reply above to the manager and see what he has to say.

To top this off, the car wasn't even in for a service, they had had it for the last 2 days to replace all the door lock mechanisms (which were basically permanently jammed) and fix the lack of a heater which last week was causing the windscreen to freeze (it was cold here in Tassie last week). Did they replace the lock mechanisms...I think so. Did they fix the heater...NO...Needs a new thermostat apparently, that will be another 2 weeks wait for one to turn up.

Does anyone in Australia get good service from their dealer? We only have one option here in Tas as the three locations are all part of the same motor group, as i understand it. Their customer service is lacking to say the least. Im now onto the 4th person who is the Ineos contact (thats in 8 months) and i dont see any of the previous people there. Despite its quirks and problems, I love the car, but the servicing and warranty experience here in Launceston is so bad (imo) that i wouldn't buy another.

My rant over, now its beer O clock

Have you tried topping both coolant tanks to the max level. This usually fixes the heating. Should be easy fix.

 

[TasRingk]

Have you tried topping both coolant tanks to the max level. This usually fixes the heating. Should be easy fix.

Hi Mate,
Yep they topped them off, then drained and refilled and re-bled the system. After running some more checks the temp differential between top and bottom hoses suggested the thermostat was sticking.
The frustrating part for me is that they are a very small dealer for Ineos (id estimate <50 vehicles sold) so no-one really seems to know the issues nor appear to spend time finding out how to sort them - they are a Subaru dealer.
The sticking door locks is a great example - it was in several times to fix so they just kept spraying lubrication in and hoping for the best. When the re-call happened in the US for the issue, I rang and told them about it. A few weeks later a whole new replacement set turn up.

Thanks for the info though.
Cheers
Chris

 

[TasRingk]

The failure of the so-called "gateway" module is a known issue by Ineos. Several forumites reported on this about a year ago.
Early stages of failure are indicated by intermittent faults including with the cruise control dropping out and and loss of power steering.
I had issues with the cruise control unexpectedly dropping out on a long trip... This appears to have been resolved with an upgrade to S/W 0000689002940 at the 12 m service. Power steering so far has been fault free

Hi Denis,

Would you mind giving me your dealers contact details. I would like mine to talk to yours and see if they can figure out how to sort the cruise control problem.

Thanks
Chris

 

[Tu Sugars]

Hi Denis,

Would you mind giving me your dealers contact details. I would like mine to talk to yours and see if they can figure out how to sort the cruise control problem.

Thanks
Chris

same for me.... j

 

[Skydance]

Just curious those with cruise control drop out issues. Do you have any modifications to the wheels, lift or new windscreen?

 

[TasRingk]

Just curious those with cruise control drop out issues. Do you have any modifications to the wheels, lift or new windscreen?

Hi Mate,

Nothing other than slightly larger tyres - 285 70R17

Chris

 

[markferd]

I’ve had the same issue with cruise control disengaging on slight left turns sometimes with a slight bump on the road and sometimes just at random. I’ve booked it in with the dealer in Noosa first available date is 18 August and they want it for two days. Surely it doesn’t take two days to fix this? Anyone aware of what the exact issue is - seems to be a number of possibilities being reported?

 

[TasRingk]

I’ve had the same issue with cruise control disengaging on slight left turns sometimes with a slight bump on the road and sometimes just at random. I’ve booked it in with the dealer in Noosa first available date is 18 August and they want it for two days. Surely it doesn’t take two days to fix this? Anyone aware of what the exact issue is - seems to be a number of possibilities being reported?

Hi Mark,

Im taking mine back tomorrow to have the heater "fixed" again...or not, time will tell

I am taking the update code from DennisM mentioned above and see what they say/do. I will keep you posted.

Having my leaking pinion seals (both front and back) looked at also...sigh

Let me know how yours gets on.

Cheers
Chris

 

[TheDocAUS]

I’ve had the same issue with cruise control disengaging on slight left turns sometimes with a slight bump on the road and sometimes just at random. I’ve booked it in with the dealer in Noosa first available date is 18 August and they want it for two days. Surely it doesn’t take two days to fix this? Anyone aware of what the exact issue is - seems to be a number of possibilities being reported?

I have the issue, but on left had turns only.

I have seen three explanations; first, it may be caused by the wheel alignment being slightly out. Second, it has been fixed when the bolts on the steering box are tightened. Third, DenisM explanation above.

It did not affect me on my last trip, but for half the trip I was towing. I am unsure why, but points 1 and 2 you can look at.

 

[Brock63]

Took mine on 700 mile round trip road journey and used Cruise Control...and had none of the issues that you mentioned. Took trip about 2 months ago.

 

[markferd]

Hi Mark,

Im taking mine back tomorrow to have the heater "fixed" again...or not, time will tell

I am taking the update code from DennisM mentioned above and see what they say/do. I will keep you posted.

Having my leaking pinion seals (both front and back) looked at also...sigh

Let me know how yours gets on.

Cheers
Chris

Will do but have another month to wait

 

[markferd]

Had the cruise control checked by the dealer this week. I provided them with the 3 possible causes mentioned by theDocAUS above, but the service report only states ' steering angle sensor calibration carried out, electric stability control module reset, steering box oil level checked and topped up, road test -unable to duplicate concern'. Not surprised that they couldn't duplicate as the issue arises randomly when steering left and bumpy roads. Won't be using cruise control for another month until my next long distance trip so will see if the problems recurs then. Service report also refers to other IG initiated checks - 'starter conductor rail inspect or replace, software update 1.4, alternator cable clash shield supplied and fitted, starter motor cable clash diesel - cable inspected and adjusted, steering gear inspection Australia only - steering gear bolts inspected'. Apparently there are other recalls requiring parts not available and the dealer is awaiting supply - specifics not mentioned.

 

[TheDocAUS]

Mine has not cut out for maybe 12 months. I did have a tyre rotation done, not sure if that stopped it.

I still think the slight tightening of the steering when the car is going up a slight incline and turning left is triggering some sensor, so the car drops out of cruise control - that is my guess. And it is a guess.

 

[Brock63]

No issues with mine. ONly thing I ever notice is stopping for traffic I cant hit RESUME and have it take me to previous speed setting....it doesnt kick in until I get there nearly all the way through throttle input. No big deal to me.

 

[TasRingk]

Had the cruise control checked by the dealer this week. I provided them with the 3 possible causes mentioned by theDocAUS above, but the service report only states ' steering angle sensor calibration carried out, electric stability control module reset, steering box oil level checked and topped up, road test -unable to duplicate concern'. Not surprised that they couldn't duplicate as the issue arises randomly when steering left and bumpy roads. Won't be using cruise control for another month until my next long distance trip so will see if the problems recurs then. Service report also refers to other IG initiated checks - 'starter conductor rail inspect or replace, software update 1.4, alternator cable clash shield supplied and fitted, starter motor cable clash diesel - cable inspected and adjusted, steering gear inspection Australia only - steering gear bolts inspected'. Apparently there are other recalls requiring parts not available and the dealer is awaiting supply - specifics not mentioned.

Hi Mark,

An update. I had the cruise control issue fixed 3 weeks ago under an Ineos warranty fix (so yes, it is a known issue). Im not 100% sure what they did as the front desk person did not know, the detailed sheet didnt say much either but apparently they replaced some bolts on the steering somewhere. They then took it in for a wheel alignment.

The cruise control problem so far has been fixed....BUT wait there is more....

Last Friday whilst travelling back from Hobart to Launceston my steering wheel slowly started moving off centre. I stopped and looked under car but it was dark and nothing obvious. It then got a bit worse and the car warned me that ALL the safety systems were now off (no traction control, downhill assist, uphill assist, etc) By the time i got home the steering wheel was a full 90 degrees off centre whilst the car is driving straight.
I got under the car on Saturday and WOW every lock nut on the steering arm and panhard rod was loose. Well 4 of the 5.

I rang my local tyre dealer got me in on Monday morning and redid the alignment and sorted the looseness out!!
On Saturday i email my dealer to let them no what happened and asking for someone to call asap on Monday. I even sent them photos of the codes on the dash AND 2 videos of the loose nuts.
Stupid me i thought it might have been a relatively important call for them to make. They called on Tuesday to let me know it would be a week till they could look at it. By now the alarms had reset themselves and all seemed good. I relayed this to the mechanic but he still wanted to see the car to make sure everything was OK.

I dropped it off on Monday and just picked it up today as there were some other recall issues to do (alternator, pinion seals...which had been done previously?).
As the codes for the safety systems had reset, the codes were showing on their scan gauge but no longer active...thats great. Now the kicker...

THAT WILL BE $129.25 SIR.....Why i ask? Well as there were no active codes it was a false alarm.

Needless to say i didnt pay the bill...but jeez come on. They didnt even entertain paying for the wheel alignment I had to get done, despite admitting that their tyre people had stuffed up.

Please Ineos give us more than one service option in Tasmania...please.

 

[AWo]

I got under the car on Saturday and WOW every lock nut on the steering arm and panhard rod was loose. Well 4 of the 5.

Serious? That is absolutely not funny. That has the potential to end very bad. That would be the moment were I would become very concerned and very loud at the dealer.

AWo