Account Order

[ECrider]

Just logged in to my IG account to see if the Feb 23 build date had changed and all my saved configurations/orders/reservation information now blank.

Anyone else experienced similar?

 

[J8hn]

Same here, all blank - No reservation, No order.

 

[rovie]

Same for me. The communication and interaction with us customers leaves a lot to be desired.

 

[Tazzieman]

This has happened before. Don't panic , I'm not , it will return.

 

[ECrider]

roger that Tazzieman. On another note my wife said last year, "..the day you order that new car is the day I resign...."

guess what - turns out Mrs. ECrider was not bluffing! Hands in her notice in 3 weeks time. My IG aftermarket add ons are going to have to slim down a bit I think!

 

[bemax]

It is all blank now but has been filled without any changes a few hours ago.
I will take a cup of tea and wait for the changes

 

[Rooballer]

Mine is all blank also.

The lack of communication is not ideal.

 

[bemax]

roger that Tazzieman. On another note my wife said last year, "..the day you order that new car is the day I resign...."

guess what - turns out Mrs. ECrider was not bluffing! Hands in her notice in 3 weeks time. My IG aftermarket add ons are going to have to slim down a bit I think!

Sorry but maybe my english is not good enough. Did she resign from her job or from the relationship?

 

[ECrider]

Sorry but maybe my english is not good enough. Did she resign from her job or from the relationship?

ha, just the job so far bemax.

 

[grenadierboy]

Thanks ECrider - I was worried for you

 

[Deepblue]

roger that Tazzieman. On another note my wife said last year, "..the day you order that new car is the day I resign...."

guess what - turns out Mrs. ECrider was not bluffing! Hands in her notice in 3 weeks time. My IG aftermarket add ons are going to have to slim down a bit I think!

Hi @ECrider maybe you could ask her to align effective date of resignment with delivery of IG and not order date. That could lead to a lot more aftermarket add ons as I fear we might see further delays…

 

[grenadierboy]

Same.

My order with a November 2022 production has vanished

 

[ECrider]

thats a fine idea Deepblue - I shall suggest but fear her mind is made up to jack it in pronto!!

Meantime from Ineos live chat;

No problem at all! Okay, I can see that you have ordered and everything is still A-Okay on our end.
Agent said
What I will do is send this information off to my manager to look into further for you and make the heads at INEOS aware of this issue.
Agent said
In the meantime, if you like I can Email you after this chat has ended and if there are any further updates we can communicate with each other and get this resolved.

end

good enough for me

 

[ECrider]

and now just rcvd an email;

Hi,

Thank you very much for contacting INEOS Automotive.

It was great chatting with you today!



I have informed my manager of this issue you are having.

I will respond to you with an update in 48 hours.


Please do not hesitate to contact us if you need any further assistance.

Thanks,

INEOS Grenadier Customer Service

end

I think that's a pretty good reaction time from their Customer Service. Granted nothing has been resolved but I'm happy with their replies.

 

[Tazzieman]

And bingo! , Just like that , the order is back up.
You know how IT guys like to fiddle with stuff...

 

[ECrider]

Yep, mine back on.

 

[bemax]

And the best is that the production date did not change so far...

 

[ECrider]

yep, still down for Feb 23

 

[Sandman]

Make sure you are logged in, in the right country. Mine had vanished the other day but realised I was logged in to the UK web site, not AU. Once I changed back it was all there again

 

[rovie]

I can't even log in with my e-mail address and password.

There are already amateurs at work. I have a special opinion about IT people anyway. There are very few professionals. Everyone else thinks they know how to do it.