I just hope that grange ineos pick up and drop off like customer support said
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Please let us know if they do. Most owners from the Central Belt that are on here go to STC.
I will do . Yeah I've messaged grange twice in the last week and have heard nothing back at all
Do they have an email, i seem to get better results using emails
Contact that email to , got a reply straight away today , he said he would get the service department to email me
I don't know why the world has gone this way of only replying to emails, it looses the personal touch and therefore the relationship is not strong and loyalty is not there. You speak to someone, you chat and get to know each other, you then become loyal to them.
I was talking more from the supplier/dealer side, they all want/reply to emails when if they spoke to customers the relationship builds. As customers it's our choice how we wish to communicate, and sometimes, like yourself it's far better to email. Emails are great in providing a record of correspondence but do nothing for long term customer relations.