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Yeah - that did it. Now full volume and spraying up higher. I don’t really get it - like some of the other comments, high mileage trip, it rained most days off and on so I was using the wash a fair bit - and then just pushed in the center insert on both nozzles. Working as before. In any case, confusion aside - muchos gracias.
The windshield washer nozzle on the real G sucks. I’ll ask again—has anyone replaced the OEM nozzle with an aftermarket one?
My RH nozzle completely fell out - nowhere to be seen. And took 2 weeks to replace because the dealer had to get approval on a warranty claim and then the part had to be shipped from Belgium. So far this year, I’ve been without my Grenadier for about 6 weeks. Just a list of stupid warranty stuff. The dealer fortunately provided a free loaner, but it’s just infuriating. IA needs to staff up its support team to get instant answers to the dealers, and move to a VMI structure on spare parts with their dealers - invoice as used or just take charge against warranty where applicable. I do this all the time in MedTech - doctors can’t tell patients they can’t treat them because I haven’t made a warranty determination on their equipment. “Sorry . . . your cancer is just going to have to wait.”
Their other option is just play a lighter hand on warranty determination. Let the DEALER decide whether it gets claimed against warranty. Everyone gets shocked by that notion in tech service, regulatory and supply chain, but that’s because they are being myopic. Ops 101 - move bottlenecks off the critical path. It’s all there in Goldratt. If the ACTUAL determination of defect is slowing down the customer turnaround and serviceability (it is), move it offline. IA can always let the dealer take the photos and log the ticket with the appropriate documentation, as well as collect and ship whitelist parts, but IA tech support can assess these as they can get to them. In the meantime, allow the dealer to proceed. Think of it as a very cost-effective marketing investment. I guarantee any potential for abuse would be vastly outweighed by increase in sales. And nothing would be compromised from a regulatory/surveillance perspective, or from an accounting (provision for warranty vs marketing) perspective- you still do the right steps, you just don’t make the customer feel the pain. And again, go to VMI on spare parts dealer and/or regional stock. This approach would also give them two valuable comparative data sets which could be used for dealer training and faster diagnostic tools/methodologies.
