Unacceptable build quality issues on delivery?

[Scotsitalian]

Flecks is correct, it’s a zero protocol designed by bmw

 

[Scotsitalian]

Same as me!

Hi Hanes, I’ve been asking for weeks about the voucher for my jacket but I am told it takes 6-8 weeks after delivery of the jacket, so guess what, it is now 9 weeks since delivery so I’ll be on the phone again tomorrow

 

[MattA]

The jacket will be like the promised service manual….

 

[rovie]

The jacket will be like the promised service manual….

No, the jacket will come. I don't think they can keep up with production.
Mine arrived about 10 days after I took delivery of the vehicle. But you could still count the deliveries of Grenadiers on two hands.

 

[Trialmaster]

Hi Hanes, I’ve been asking for weeks about the voucher for my jacket but I am told it takes 6-8 weeks after delivery of the jacket, so guess what, it is now 9 weeks since delivery so I’ll be on the phone again tomorrow

Would recommend wait a little longer, it will happen.......

 

[Chadd7]

Hi bakepl.

I have exactly same problem re: stitching on handbrake (in fact it looks like you photographed my handbrake!!).

I got simply my wife's tweezers and pulled the thread through the other stitching loops to the last loop on the right, got long nose pliers held tight in place and put a tiny droplet of superglue to hold the end. Fixed.

Same re: filler door.

I used your method and it worked perfectly. Was able to pull through three loops and used the droplet. Fixed 2. Thanks!

 

[grenadierboy]

I used your method and it worked perfectly. Was able to pull through three loops and used the droplet. Fixed 2. Thanks!

and just to confirm - 14 weeks & 4,000 miles on, the thread has remained on place nice & tight

 

[Mumblepants]

The jacket will be like the promised service manual….

My Service manual was waiting for me along with the Grenadier. It fits in the glovebox too.

 

[MattA]

My Service manual was waiting for me along with the Grenadier. It fits in the glovebox too.

Are you mistaking the owners manual for a service manual? 2 very different things

 

[crimson]

I first spotted on Facebook a person reporting that their handbrake plastic at the top was cracked/broken. I checked closer yesterday and noticed that mine has started... (See below )



Suggest those with saddle leather to check theirs... Hopefully isn't common across owners.

Cheers

 

[Chadd7]

just checked mine. no crack. thanks for the heads up

 

[bakepl]

I first spotted on Facebook a person reporting that their handbrake plastic at the top was cracked/broken. I checked closer yesterday and noticed that mine has started... (See below )

View attachment 7841265

Suggest those with saddle leather to check theirs... Hopefully isn't common across owners.

Cheers

Similar to mine as delivered. Some have commented it's minor, don't worry about it - I didn't notice it until home and now every time I get in. But on a $120000 car and over $1000 for the saddle trim? Will let the dealer know next time it's serviced. Stitching has steadily come out and and I'll poke it back in again shortly.

 

[carlg007]

No, the jacket will come. I don't think they can keep up with production.
Mine arrived about 10 days after I took delivery of the vehicle. But you could still count the deliveries of Grenadiers on two hands.

I would rather have the online repair manual!

 

[Tazzieman]

Re the handbrake cap, it opens a door for someone to sell a billet alloy or "carbon fibre" upgrade

 

[carlg007]

Similar to mine as delivered. Some have commented it's minor, don't worry about it - I didn't notice it until home and now every time I get in. But on a $120000 car and over $1000 for the saddle trim? Will let the dealer know next time it's serviced. Stitching has steadily come out and and I'll poke it back in again shortly.

View attachment 7841272

That looks terrible! You can see plain as day that the cap is made of cheap plastic and it is cracking and the stitching on the handle is coming undone this is really poor quality! Just think you paid extra for the fancy leather. I am sorry for your problems and hopefully Ineos can get this sorted out and replace these defective items.

 

[crimson]

Similar to mine as delivered. Some have commented it's minor, don't worry about it - I didn't notice it until home and now every time I get in. But on a $120000 car and over $1000 for the saddle trim? Will let the dealer know next time it's serviced. Stitching has steadily come out and and I'll poke it back in again shortly.

View attachment 7841272

Oh mate, that would bug me. Life of a Grenadier owner, and yet I still smile everytime I get to drive her out the house. I'll also add this to the list of items to fix when next visiting the dealership for work to be done.

 

[rovie]

I would rather have the online repair manual!

Yes, I would prefer that too. But we will have to come to terms with the fact that it won't happen.

 

[bakepl]

Oh mate, that would bug me. Life of a Grenadier owner, and yet I still smile everytime I get to drive her out the house. I'll also add this to the list of items to fix when next visiting the dealership for work to be done.

100%, overall a great vehicle and enjoy it thoroughly, all that I thought it would be - ecstatic actually and I'm a Toyota fanboy . If it was a $5000 10 yr old runabout I'd accept it as fair wear and tear but from the showroom on $120G..? It's relatively minor but see what the dealer says about this in due course. But you are right.. big smile every time I hop in...

 

[Jiman01]

I first spotted on Facebook a person reporting that their handbrake plastic at the top was cracked/broken. I checked closer yesterday and noticed that mine has started... (See below )

View attachment 7841265

Suggest those with saddle leather to check theirs... Hopefully isn't common across owners.

Cheers

Cheap plastic and thumbs of steel?

Seriously, thanks for pointing this out. It’s totally UNSAT.

 

[lightning]

lt makes you realise just how difficult it is to design and produce a vehicle from scratch, like lneos has done.

They had no previous models to fall back on for parts, like other vehicle manufacturers.

Every tiny piece needed testing extensively, sure they tested the vehicle for thousands of hours in all terrains, and someone on "lnterior finishing" specified a plastic end cap for the hand brake lever (because other vehicles have the same part)
But nobody thought to see if it was okay when the customer specified the hand stitched leather option.
lt was of course tried to make sure it fitted. But what about after the hand brake lever had been pulled 500 times.
l bet the lnterior Design dept are crying into their coffee, having stood back and admired their work, to find that the sodding handbrake cap is cracking after a while, and the damn stitching is coming undone on the leather.