Servicing Your Grenadier

Stu_Barnes

Staff member
Reservation Holder
AVOIDING LENGTHY DOWNTIMEWe know that the Grenadier will be an important vehicle - for work or for leisure. That’s why we’re dedicated to maximising the time yours spends off road, not off-the-road. That means providing you with easy access to maintenance support, as part of a structured, robust service offering.That could be via workshop professionals, by giving you access to online guides, manuals and support, or even by sending experts out to support in the field.Our aftersales team has already been hard at work. They’ve worked closely with our engineers to consider repairs throughout the Grenadier’s testing and development programme. This means that easy access to key components has been baked into the vehicle’s design. All to minimise lengthy repairs.
WORKSHOPS NEARBYIt’s our aim that most of our customers are never more than an hour from an accredited workshop, for hassle-free servicing and repairs. Thanks to our retail partner network and support from Bosch.
OFF GRID SUPPORTWe want to support our customers off the beaten track. So you will have access to workshops even where Grenadier isn’t sold. Alternatively, if you want or need to work on your own vehicles, you will have access to remote technical support from INEOS HQ. That could be by text, telephone, email, or in the shape of online manuals. If it’s a real emergency, our ‘Flying Spanners’ technicians will even fly to remote locations to keep your downtime to a minimum.24-HOUR PARTSWe know that customers depending on their Grenadier can’t afford costly downtime. So we are aiming for 24-hr parts delivery in major markets, thanks to a central, European logistics centre, regional hubs and logistics partners.
I’M NOT IN THE UNITED STATES. WHERE IS MY NEAREST SERVICING OUTLET?Servicing will be provided by our retail partners and by specially selected Bosch Car Service outlets or in some markets, from BMW servicing locations.

Should you find yourself in meed of an emergency workshop, our global agreement with Bosch gives you access to over 10,000 Bosch car service locations in 150 countries.

This was lifted directly from the Grenadier website.

https://ineosgrenadier.com/en/us/servicing-your-grenadier
 

Elson

Founding Guard
The 'flying spanners' sounds interesting! As does parts availability. Sounds like it could be a great model if it works.

Like I've seen in other comments, having an 'offline' download in the infotainment system would be fantastic. Could be incredibly useful for those without signal or out on trips without the luxury of needing a full fix when a 'bodge' will do
 

dominicperry

Founding Guard
If Ineos' response to service and parts enquiries online is a good as their response to my lack of reservation confirmation and invoice, then you could have a long wait. There's something to be said for a real phone number and a real shop. 
 

Spjnr

Reservation Holder
Founding Guard
dominicperry said:
If Ineos' response to service and parts enquiries online is a good as their response to my lack of reservation confirmation and invoice, then you could have a long wait. There's something to be said for a real phone number and a real shop. 

I believe they had server issues, as my verification emails wouldn't come through, then I got them all a day later
 

dominicperry

Founding Guard
Spjnr said:
I believe they had server issues, as my verification emails wouldn't come through, then I got them all a day later

Yes, my reservation did go through and I did get the emails eventually, but I never got a reply from their online support (web) form, and I finally got a response to a PM through twitter several days later. 
 

ChasingOurTrunks

Founding Guard
dominicperry said:
Yes, my reservation did go through and I did get the emails eventually, but I never got a reply from their online support (web) form, and I finally got a response to a PM through twitter several days later. 

This stuff matters. I hope Ineos has some funding or plans to streamline this part of the experience in the future, using this latest launch as a learning curve. First impressions make a big difference.

Glad you got it sorted!
 

Stu_Barnes

Staff member
Reservation Holder
dominicperry said:
Yes, my reservation did go through and I did get the emails eventually, but I never got a reply from their online support (web) form, and I finally got a response to a PM through twitter several days later. 

I hope this was just due to unprecedented demand for information on their part rather than the standard customer service. The Grenadier could be the best int eh business but if the customer experience with regards to after sales and spare parts is terrible then they'll die by the sword, or rather the unanswered email. Let's not forget that they are touting remote technical assistance as a backup to their lack of direct repair network. 

But glad you managed to get there in the end dominicperry
 

Stu_Barnes

Staff member
Reservation Holder
If they are going to release that level of detail out to the general public for the maintenance and servicing then it would truly be something. I'm sure that their service partners would have a word to say on that though, sadly. How much of a profit is made per vehicle sale compared to the 20 year parts supply and maintenance.
 

Stu_Barnes

Staff member
Reservation Holder
That looks great, beats the monochrome photocopies I normally use. I just hope it extends to the engine and gearbox etc. As we know BMW are not the most transparent with providing access to the technical literature for their engines, just like the majority of manufacturers of consumer engines. 

But I live in hope, failing that there's the "flying spanners"
 
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