Problem solved :-)

[emax]

So here's an update to my (not anymore) dangling problem.

I just got a call from London, and could change my configuration. The color will be "Donny Grey".
And despite all the unreasonableness, I also treated myself to the 5.5t winch.

My congratulations to all those mentored by Steve, from Halliwell Jones Chester . With Steve there, you can not have a better dealership.

It is thanks to him that it all worked out after all. He activated over half a dozen people to make this possible and I am sooo thankful that everything is in order now.

THANK YOU SO MUCH, Steve!


PS: A note about my own dealership here in Germany: My contact person at Krah&Enders is currently on holidays until the end of August. And it seems, that there is not (yet) another person which is involved deeply enough to handle such requests. So I was lost and Steve offered me to take over. I didn't really believe it would work out. But it did.

Great job, Steve.

 

[Davman]

What did you do with your other deposit?

 

[bemax]

What did you do with your other deposit?

As happy as he is he will keep the second one as a spare I guess. He doesn´t need the one with the winch very day

 

[emax]

Yes, you're right! But only as a "spare order" ;-)

 

[Halliwell Jones Chester]

So here's an update to my (not anymore) dangling problem.

I just got a call from London, and could change my configuration. The color will be "Donny Grey".
And despite all the unreasonableness, I also treated myself to the 5.5t winch.

My congratulations to all those mentored by Steve, from Halliwell Jones Chester . With Steve there, you can not have a better dealership.

It is thanks to him that it all worked out after all. He activated over half a dozen people to make this possible and I am sooo thankful that everything is in order now.

THANK YOU SO MUCH, Steve!


PS: A note about my own dealership here in Germany: My contact person at Krah&Enders is currently on holidays until the end of August. And it seems, that there is not (yet) another person which is involved deeply enough to handle such requests. So I was lost and Steve offered me to take over. I didn't really believe it would work out. But it did.

Great job, Steve.

Glad it's all worked out @emax it was a challenge but we got there in the end, I'm just glad the guys in Germany spoke English as I would have been trying my best with Google translate otherwise.

The guys and girls at INEOS couldn't have been more helpful towards me either, pointing me in the right direction and involving the right people so a big thank you to them for helping!

Steve.

 

[emax]

You get my personal "Customer Care" award. I really was sceptical, Un-be-lie-va-ble!
But all's well that ends well.

Now I am curious, what they will finally deliver ....

 

[Cheshire cat]

I’m very glad Steve is my local dealer. Will make contact in person when back in UK.