ordering problems- web site crashes, payment gateway errors

[DaveB]

The only way to pay the deposit is by either Master Card or Visa... no other option e.g. direct deposit was offered as far as I am aware...

I have only paid my reservation deposit so far and haven’t had a credit card in over 20 years out of choice.
I thought I paid but funds transfer but maybe just my account debit card

 

[Davman]

Can I just say that I am a bit confused why forum contributors are saying that they no longer want to buy a grenadier, just because they are experiencing a few web site glitches.  
What does a few website tech issues have to do with the suitability/reliability of a car?
It confuses me as to the purchasing logic of some people.

 

[DaveB]

Can I just say that I am a bit confused why forum contributors are saying that they no longer want to buy a grenadier, just because they are experiencing a few web site glitches.  
What does a few website tech issues have to do with the suitability/reliability of a car?
It confuses me as to the purchasing logic of some people.

Well said!!!
I totally agree what a load of rubbish.

 

[DenisM]

The only way to pay the deposit is by either Master Card or Visa... no other option e.g. direct deposit was offered as far as I am aware...

My apologies... my previous post should be "direct deposit was NOT offered as far as I am aware.

I've experienced some businesses not accepting a Visa (for example) "Debit Card" for whatever reason, never explained .  If yours was successful then that's a big plus!?

 

[emax]

Well said!!!
I totally agree what a load of rubbish.

+1

However, it's human to find reasons for decisions which are in fact not decisions but constraints. And since the marketing said 'below 60K €' but the prices are in fact going to be around 70K €, it might for some really be the unexpectedly high prices.

Others are probably not as much focused on the Grenadier as. e.g. me, but they are are just looking for 'some 4x4' car.

Even I am, though almost being addicted of the Grenadier, I am  still thinking whether to buy or not. With 2.7 tons, a clearly higher price than marketed, a lower MPG than hoped and more than double the German displacement tax which I expected, the total cost of ownership clearly exceeds any reasonable level - at least for a retired.

However, I would stand by that.

There is no shame in not being able to weigh your money but having to count it.

 

[DaveB]

+1

However, it's human to find reasons for decisions which are in fact not decisions but constraints. And since the marketing said 'below 60K €' but the prices are in fact going to be around 70K €, it might for some really be the unexpectedly high prices.

Others are probably not as much focused on the Grenadier as. e.g. me, but they are are just looking for 'some 4x4' car.

Even I am, though almost being addicted of the Grenadier, I am  still thinking whether to buy or not. With 2.7 tons, a clearly higher price than marketed, a lower MPG than hoped and more than double the German displacement tax which I expected, the total cost of ownership clearly exceeds any reasonable level - at least for a retired.

However, I would stand by that.

There is no shame in not being able to weigh your money but having to count it.

Solid arguments and sound reasoning.
A troublesome website is possibly the final nail that hammers the lid closed on the coffin for some.
But clearly it is more one of a series of doubts and not the main one.
I think if anyone is having doubts they should take a deep breath and wait for a week or so before ordering.
Or if people are like me and just don’t have the spare cash this month to pay the full deposit that is also a reason to wait.
I am looking at 86,872 Euro so not a small amount

 

[Shaky]

Well I am clearly one of these buffoons who can’t work a simple website. Or in actual fact the website doesn’t work properly (for some of us). I have used several devices, several browser options,  several cards (two have now been blocked due to suspected fraud because of Ineos website), I have tried several different ways of putting my details in. In fact I have almost gone over the payment form with forensic detail and still can’t pay after at least 50 attempts since last Wednesday. The only thing customer services can say is ‘“be patient we don’t know why it won’t work”

To those that think because I (and others) are now thinking twice about the purchase because I might not have the money or what’s a crap website got to do with a car I offer this as food for thought.

This is a new car and is unproven in the real world, I believe the manuals will be online, so if your new vehicle breaks down and you go to look it up and the website doesn’t work, will you be happy if Ineos line is “be patient, we don’t now why your car or our website doesn’t work”. They have had plenty of time to get this sorted out before it launched and a week after launch it still doesn’t work. Surely that has to evoke some response or thought in people, or are you just blind followers. As emax said the fact the cost has risen dramatically and the MPG is similar to an old lorry is also a little concerning to me. As a parting comment, and to put your mind at rest I actually have all of the money sitting in my back account to pay (chance would be a fine thing) just to put anyones mind at rest that I am losing interest because I can’t afford it.

Some people have sadly not had the wonderful experience as some of you unfortunately and it has taken the shine off things

 

[Spjnr]

@Shaky thats fair enough. 

Sorry your having so many issues. 

They're obviously working on getting it sorted, but as it worked for some people but not others, its very difficult to make any other suggestions.

Hope you manage to get it sorted mate

 

[Wboutdoors]

Sucks for everyone who is having issues.  I’d def be disappointed if it was my time to put my order in.

i suppose the good thing about being a US customer is perhaps these order experience and possible build bugs may be worked out

 

[emax]

Hi Shaky,

I understand your frustration. The bad thing is, that you can't even ask a friend to pay for you, and you pay your friend. I guess this wouldn't work as the name on the credit card has to be yours. I would ask a dealership to help you, perhaps there is one not too far from you.

My posting was of course not about you, I didn't at all have someone particular in mind. It is a general consideration. And as DaveB said, and you have kind of confirmed this, there might be an orchestra of reasons which makes the bad sound.

It is BTW not necessarily the money which is the problem. It is the TCO. Even if one can pay cash directly from his account, he/she might hesitate to take that burden - because you can spend money only once.

As I said: Most of us can not weigh their money, we have to count it.

As I read your post, something else came to mind. It won't really help you, but perhaps it's worth a considering. I believe that fate is a real thing. So if you haven't made it after 50 tries - maybe it shouldn't be - or not yet be? This is by no means an advice nor is it an opinion - but just supposed to be a friendly nudge that maybe there's something positive about it too (not so easy to express this carefully as a non native English speaker).

Might sound stupid for one or the other, but I often thought that way in my life - and was sometimes right.

 

[Shaky]

I thank you for your support guys and emax I certainly didn’t think anything was aimed at me. As you can appreciate my frustration is off the scale at the minute. I have used both Mastercard and Visa cards and none have worked.

hopefully when the test subjects have finished in Europe the American market will get a more polished experience. whilst I wasn’t expecting the first production model I was hoping to get one very quickly. However now even though I reserved within an hour of their books opening I will probably end up with a build slot right at the end of the year or even next year now through no fault of my own, and that is really P’ing me off as I have been on this particular bandwagon from the very first announcements by Radcliffe 

 

[aylestage]

Shaky... I have some good news for you on that comment. I asked Ineos the same question on the phone. "If I was to order a vehicle does my order position follow my position in the reservation list or does it follow the list of when the order is actually placed?" Their reply was, It follows your reservation position as long as you place the actual order within a few weeks of the orders opening. So you should be fine if you raised your hands early and have an early reservation, your order and build slot will be secure. (UK orders, but I would assume that will be the same in other countries where reservations have been taken)

 

[Prisoners_dilemma]

just tried for the 3rd day in a row and at what seems like the 15th attempt, it has worked…I think. Good luck to all those still trying…

 

[aylestage]

If you login in to your account and look at reservations the reservation should have a green round circle and status along side  should show "Ordered" providing it has used your reservation to place the order... If it hasn't used the reservation and you have just placed the order.... it might be a very long wait for delivery

 

[Shaky]

As an update, I have done nothing different today to what I have done previously and the order went straight through. So clearly it wasn’t me and whatever glitch they had with their website has been solved and hopefully that’s for everyone. I have instantly had an estimated build date of November given which isn’t as quick as some who reserved on day one but isn’t a total disaster. At least I am in the club now so to speak.

 

[Spjnr]

Glad it went through Shaky!

 

[OG1]

[QUOTE username=Les Hiddins  Bushguide userid=8850676 postid=1332692465]Look at that.. a Toyota in the Australian Army. Who would have thunk it?

 [/QUOTE]

 

[OG1]

That doesn’t appear to be taken recently. Maybe policy is changed? Seems to be several articles floating around that Toyota is careful with overt military contracts after they were scrutinized by the US for sales into paramilitary & terrorist organizations. Not something conservative corporate or mum & dad shareholders like. But that’s just opinion on what one can read.
as for what’s in a name…. Grenadier! Not driven by Grenadiers. Escapes are driven convicts & Raptors not driven by dinosaurs. I personally wouldn’t let marketing win me over so quickly.

 

[McPharmer]

After more than a hundred attempts, it finally worked yesterday. I've tried everything, different devices, different browsers, different settings on the browsers... I don't know why it worked now.
So my production date has slipped back from 10/22 to 02/23 due to the late payment.

I didn't know, that you have to be an IT specialist to be able to buy a largely IT-free vehicle.

 

[Shaky]

I feel your pain and frustration. At least it’s sorted now but annoying with the later build date. What are you basing your original build date on by the way ?