The Grenadier Forum
Register a free account today, you'll be able to post, access to the Technical section of the site, access the classified ads, and participate in group buys as well as other benefits. If you are an INEOS Agent/Dealer please contact admin@theineosforum.com for a commercial account.
  • By popular demand and voted down by a single nay there is an option to let everyone know where you are in the Grenadier order process. In your user preferences select whichever applies to you.

Limited edition model

emax

Very Active Contributor
Grenadier Ordered
Joined
Feb 23, 2022
Messages
2,018
Reaction score
1,480
Location
Germany
I have this exact model. I like it because it has all the prototype decals.

It was a mess: it took seven weeks for it to get here. After two weeks, I asked for the package because the tracking still showed "in customs." They promised to check, and then I heard nothing for another two weeks. So I got angry and told them that I would ask their customer (INEOS) for help.

I guess that put some pressure on them: they replied quickly and I received three messages within four days, "We are investigating." But no news.

I then announced I was reclaiming my credit card charge and gave them another 10 days to resolve the issue. Then they told me that they would refund my shipping costs and that they were trying very hard to find the package. Finally, it arrived and they did indeed refund my shipping costs.

But what a mess, and another Ineos process that completely failed.
 
Last edited:

emax

Very Active Contributor
Grenadier Ordered
Joined
Feb 23, 2022
Messages
2,018
Reaction score
1,480
Location
Germany
I didn't by the way yet find out how to open the bonnet. It looks from the side very much like it is openable. But I've no idea how.
 

Michael H.

Contributor
Grenadier Ordered
Joined
Jun 11, 2022
Messages
102
Reaction score
130
Location
Mount Annan, Australia
I have this exact model. I like it because it has all the prototype decals.

It was a mess: it took seven weeks for it to get here. After two weeks, I asked for the package because the tracking still showed "in customs." They promised to check, and then I heard nothing for another two weeks. So I got angry and told them that I would ask their customer (INEOS) for help.

I guess that put some pressure on them: they replied quickly and I received three messages within four days, "We are investigating." But no message.

I then announced I was reclaiming my credit card charge and gave them another 10 days to resolve the issue. Then they told me that they would refund my shipping costs and that they were trying very hard to find the package. Finally, it arrived and they did indeed refund my shipping costs.

But what a mess, and another Ineos process that completely failed.
How is that a failing of INEOS? Sounds more like a failing of the postal service. Mine arrived in Australia very quickly.
 

emax

Very Active Contributor
Grenadier Ordered
Joined
Feb 23, 2022
Messages
2,018
Reaction score
1,480
Location
Germany
It's not my business where the problem was. I am their customer, not the customer of any postal service.

Normally a package of such value is insured, and if it doesn't arrive after such a long time, you can ask for compensation from the logistics service and simply send a new package to your customer. That's how it should work.

But not getting an answer for weeks and not being able to say "we'll send you a new one and sort out the rest with the logistics service" is a fail. After all, they're asking a whopping 231 euros (including shipping) for the thing. A premium price justifies a premium customer service.

After all, it was me who had to keep triggering that something happened. And that is a fail, imho.
 

CheJ

Contributor
Contract Signed
Joined
May 29, 2022
Messages
174
Reaction score
144
Location
Newcastle
It's not my business where the problem was. I am their customer, not the customer of any postal service.

Normally a package of such value is insured, and if it doesn't arrive after such a long time, you can ask for compensation from the logistics service and simply send a new package to your customer. That's how it should work.

But not getting an answer for weeks and not being able to say "we'll send you a new one and sort out the rest with the logistics service" is a fail. After all, they're asking a whopping 231 euros (including shipping) for the thing. A premium price justifies a premium customer service.

After all, it was me who had to keep triggering that something happened. And that is a fail, imho.
I had post issues and they sent out a new one. Oh and by the way the company providing these is not INEOS, it’s a specialty promotions company.
 

DaveB

Very Active Contributor
Grenadier Ordered
Joined
Mar 18, 2022
Messages
1,634
Reaction score
1,780
Location
Gold Coast Australia
I had post issues and they sent out a new one. Oh and by the way the company providing these is not INEOS, it’s a specialty promotions company.
I ordered mine on the UK website as it was heaps cheaper than buying it on the Australian website.
I was stunned when it arrived about a week later.
All the way to Australia by airmail.
 

bemax

Active Contributor
Contract Signed
Joined
May 12, 2022
Messages
619
Reaction score
699
Location
Germany
As I understand he doesn’t give Ineos any share in the problem of sending. He is not content with the customer service after everything went wrong. Also I wouldn’t share his wording I think he is right regarding the responsibility.
 

CheJ

Contributor
Contract Signed
Joined
May 29, 2022
Messages
174
Reaction score
144
Location
Newcastle
As I understand he doesn’t give Ineos any share in the problem of sending. He is not content with the customer service after everything went wrong. Also I wouldn’t share his wording I think he is right regarding the responsibility.
He’s not right about the responsibility, he is not buying it off Ineos. Orb Group run the merchandise store. So he is blaming Ineos for the customer service of Orb Group.
 
Top Bottom