Letter to Lynne Calder

[Baron von Teuchter]

37 ECU’s yes I seem to remember Toby Ecuyer saying that in an early interview and pointing out that a new Defender has 166 or some such. It’s as simple as they could possibly make it as a global vehicle going to market now.

Quite sad really and reflects the throway nature of the world. How on earth do you maintain a vehicle with 166 ECU’s 20/30/40 years after production? You don’t.

 

[MattA]

Without a diagnostic device any modern car is impossible to service , repair and diagnose faults for the most part
A new Defender has over 80 ecu’s so the grenadier with less than 40 has significantly less to go wrong
Having said that modern ecu control and communications is incredibly reliable IMO

 

[MattA]

37 ECU’s yes I seem to remember Toby Ecuyer saying that in an early interview and pointing out that a new Defender has 166 or some such. It’s as simple as they could possibly make it as a global vehicle going to market now.

Quite sad really and reflects the throway nature of the world. How on earth do you maintain a vehicle with 166 ECU’s 20/30/40 years after production? You don’t.

85 ecu’s not 166

 

[Tazzieman]

Talking to a lady today ; son has an Audi Q7 and can't find a mechanic willing to work on it. Google says they have 80-150 microcomputers.

 

[FlyersFan76]

37 ECU’s yes I seem to remember Toby Ecuyer saying that in an early interview and pointing out that a new Defender has 166 or some such. It’s as simple as they could possibly make it as a global vehicle going to market now.

Quite sad really and reflects the throway nature of the world. How on earth do you maintain a vehicle with 166 ECU’s 20/30/40 years after production? You don’t.

The new defender also had I think 3 different and separately functioning computer chips in the key fobs. That is just crazy to comprehend.

 

[BradS1]

And yet... I can plug into any range rover with a generic diagnostic and see every single module no problem, reset intervals, reset individual modules, run service modes, calibrations etc etc etc. It doesn't help to make the car simpler with less modules/ECU's if there is no way we can plug into the car ourselves. Stop being weird Ineos!

 

[OrionKane]

So, It was suggested in the stuck in Namibia thread that a letter ought to be sent to IA to question the standard of after sales care. This can then be signed by any interested parties.
I’d be happy to write it, however I think that as it’s a letter from the Grenadier owning community then it ought to be representative of the views of that community. So I would like your feedback.
I sense that many of the issues with customer service are mostly in the European market however some affect the rest of the world too.

Topics I would include in the letter:
Spare parts availability. Why aren’t parts available next day as they are for other manufacturers?

Diagnostics: Why are owners unable to diagnose faults and reset service intervals as we were promised in the buildup to launch. We were told that this would be a car that you can work on yourself.

The workshop manual: Where is it? Will we ever get it or have they changed their minds on this?

Others??
Please make your suggestions below.

Good idea! Your points about parts, diagnostics and the workshop manual are right on. Maybe add something about better communication and quicker support for owners.

 

[255/85]

Good idea! Your points about parts, diagnostics and the workshop manual are right on. Maybe add something about better communication and quicker support for owners.

This has already happened.