Letter to Lynne Calder

[Keato]

Don't want to distract from the core workshop manual issue. If Lynn is receptive, would be nice if we could rotate the tyres ourselves without a trip to the dealer to reset the TPMS sensors.

As @Tom D suggested, this is possible. My local tyre fitter did a rotation and was able to reprogram the sensors for their new locations with their standard equipment.

 

[Dlucky]

24.1 software update is here.. no need to ask her.

Ask her about the power steering pump whine. Is Ineos content with that sound associated with their fleet?

I second this request. The pump on my truck is overly loud by any standard.

 

[Znarfgh]

Hi Tom,

Really appreciate all your efforts talking with Lynn. One of my concerns is part availability. I currently have a small leak from the oil inlet pipe on the turbo (banjo nut?). I am currently waiting for the local agent (4x4 Garage) to have a look at the leak and determine exactly where it is and what needs to be done to fix it (booked in for the 30th). My worry is that they will need to order parts, and then how long it will take to get said parts (located in Canberra, Australia). The initial sales pitch, way back when, was three parts hubs, one of which was going to be located in Melbourne.
So my question to Lynn would be what has happened to these parts hubs? Is one still planned for Melbourne? If it exists, how well stocked is it?
Also as a bonus question, how hard is it to get warranty work down by independent mechanics? What is the process, if any? That is, non agents of Ineos.

Thank you,
Cheers
Greg

There is a parts warehouse in Melbourne, which according to Justin Hocevar is well, and probably, overstocked. Justin does however concede that the parts mix may not be perfect.

 

[Woody]

There is a parts warehouse in Melbourne, which according to Justin Hocevar is well, and probably, overstocked. Justin does however concede that the parts mix may not be perfect.

Well I would suggest they work on speeding up the delivery of said parts. I believe 48 hours was the sales pitch.

 

[Skymark]

As @Tom D suggested, this is possible. My local tyre fitter did a rotation and was able to reprogram the sensors for their new locations with their standard equipment.

Thanks. Good to know we have the option of running it down to a shop for quick and easy service at any professional shop and not just the relatively few Ineos dealers. It would also be nice to be able to initiate tpms relearn without requiring professional level diagnostic tools so that a rotation could be done ourselves.

 

[AaronS]

As many have said.... thank you @Tom D for your hard work in this.

If this has been asked and answered, I missed it and apologize.

In your current "open letter" to Lynne, is she interested only in complaints that owners feel need to be addressed or is she also interested in owner feedback for future improvements?

 

[Tom D]

She's definitely interested in feedback and suggestions too.

 

[ppearman]

I second this request. The pump on my truck is overly loud by any standard.

Plus 1

 

[BA_Greni]

@Tom D thank you for taking on this effort on behalf of the forum members and us owners. Most of the issues have already been addressed by many here. For me the most important revolve around longevity and reliability:
- Transmission clunk from 3rd to 2nd on downshift
- Excessive pinging Engine noise, which I think is a common for the B58, but still concerning
- Front drive shaft issue/angle
- Power steering pump noise
- Parts availability and filed serviceability
- Owners should be allowed to do basic maintenance w/o having to visit a dealer (lack of dealers)

I think most of us want Ineos to be successful and for that to happen they need to build a reputation for reliability and quality. It is great that Lynn is open to hearing from us and is receptive to the feedback. Please keep up the great work.

Cheers!

 

[255/85]

- Excessive pinging Engine noise, which I think is a common for the B58, but still concerning

Some are noisier than others. It may be the very rigid block structure acting like a drum and amplifying sound. Ours was concerning when new but much quiter 6K miles in. Most of the "pinging" originated from the fuel rail area. Just wanted to give you some feedback.

 

[jert]

Hi Tom,

my top (3) 4:

- workshop manual
- OBD
- Front drive shaft
- "change of mind" for early adopters/vehicles

In terms of improvements, I spoke to three different people pretty high up in the reporting chain of IA
at an event in Germany. None of them knew about Lynn's communication with the forum.
Two out of the three did not even know about the forum at all.
So from my point of view there is room for improvement when it comes to internal communication, not only
external communication.

 

[Tazzieman]

In terms of improvements, I spoke to three different people pretty high up in the reporting chain of IA
at an event in Germany. None of them knew about Lynn's communication with the forum.
Two out of the three did not even know about the forum at all.

 

[BA_Greni]

Some are noisier than others. It may be the very rigid block structure acting like a drum and amplifying sound. Ours was concerning when new but much quiter 6K miles in. Most of the "pinging" originated from the fuel rail area. Just wanted to give you some feedback.

That is where I noticed the noise when I picked mine up and pointed it out to the dealer and he pulled up a demo unit where I didn't notice it as much, so hoping it gets better with the miles (at ~3K now), but still wanted to note it. Thanks for the feedback @255/85.

 

[Baron von Teuchter]

Hey Tom, let her know that I love my Grenadier and the only thing I’d change it for would be a v8 one.

 

[MattA]

I would just ask why the workshop manual still isn’t available to all as promised, 1 person with access for a month doesn’t cut it

 

[Tom D]

I have asked and will wait for a reply.....

 

[Baron von Teuchter]

I think, in fairness, didn’t she say they have a lot of IT issues to deal with first so that 25000 over enthusiastic owners bomb their system on day 1?

I’d say that’s understandable.