Has anyone else here purchased anything from D&G 4x4 Tuning (dgtuning.com)? If so, How were your dealings with them?
On August 25, 2025, I emailed D&G, asking if they had a version of their Grenadier snorkel that accepts a Sy-Klone pre-cleaner. On August 28, 2025, I received a reply from Jurgen. He said that he would ask his workshop if a custom snorkel could be made to accommodate the Sy-Klone. Fast forward to September 15. Jurgen acknowledged via email that he had received the requisite full pre-payment for the custom snorkel via wire transfer and that production would start that week. "You can expect a lead time of approximately 4 weeks for manufacturing, powder coating + shipping", I was told. Dieter would handle the correspondence from then on because he was in charge of the workshop.
Week 6 passed without a word. I decided to email Dieter to ask for an update. No reply.
October 31: I emailed Jurgen asking if he knew anything about my order status.
November 5: Received a reply from Jurgen. He said that he "heard there was a large delay in laser cutting production" and that he didn't have any more information on that. He cc'ed Dieter in that email.
Week 8: Zero replies from Dieter. I sent him a text message yesterday asking for an update. Nothing. I called him this morning. Went to voicemail. I left a message asking him for order status.
How would you proceed?
On August 25, 2025, I emailed D&G, asking if they had a version of their Grenadier snorkel that accepts a Sy-Klone pre-cleaner. On August 28, 2025, I received a reply from Jurgen. He said that he would ask his workshop if a custom snorkel could be made to accommodate the Sy-Klone. Fast forward to September 15. Jurgen acknowledged via email that he had received the requisite full pre-payment for the custom snorkel via wire transfer and that production would start that week. "You can expect a lead time of approximately 4 weeks for manufacturing, powder coating + shipping", I was told. Dieter would handle the correspondence from then on because he was in charge of the workshop.
Week 6 passed without a word. I decided to email Dieter to ask for an update. No reply.
October 31: I emailed Jurgen asking if he knew anything about my order status.
November 5: Received a reply from Jurgen. He said that he "heard there was a large delay in laser cutting production" and that he didn't have any more information on that. He cc'ed Dieter in that email.
Week 8: Zero replies from Dieter. I sent him a text message yesterday asking for an update. Nothing. I called him this morning. Went to voicemail. I left a message asking him for order status.
How would you proceed?
), this could explain the lack of response yesterday and previous days. (DGTuning is from Belgium). But, indeed, if they don't respond in the next hours, this isn't OK.
