As an early hand raiser and reservation holder, I was getting really excited when we could track VINs on the ships. I asked my dealer for the VIN, which he provided, and began searching. After finding VINs below, adjacent, and above my VIN, I became frustrated with the reality that my truck wasn't on any of the ships. When I took a test drive, I mentioned this to the dealer and they said they would look into it, A few days later, I get an email, quickly followed by a phone call explaining the situation affecting my truck and 34 others. My INEOS account info went from Q4-23 delivery to Q2-24 delivery.
It turns out these trucks did not pass a Quality Control check for some reason. The cause was not provided nor did I ask, but was told two options were considered. One was to repair the flawed trucks and send them to the customer as soon as possible. The other option was to fulfill the customer order by putting it back in the production queue and manufacture a whole new truck. The factory and Ineos reps decided on the latter which of course results in a longer delayed delivery.
Despite the disappointment, I feel that this was absolutely the RIGHT decision. It shows that their quality processes are functioning and the decision reflects the standards with which they want to be associated. I was assured that every effort was being made to fast-track these vehicles to the US. So, I will have to wait it out and enjoy everyone else's post about their new truck. But honestly, I hope I don't see another Grenadier on the road before I get mine.
