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Show us your crack (windshields)

If your windshield cracked (please answer honestly)

  • Diesel : NO evidence of stone chip or damage prior to crack appearing

    Votes: 19 7.9%
  • Diesel : evidence of stone chip or damage prior to crack appearing

    Votes: 32 13.3%
  • Petrol/Gas: NO evidence of stone chip or damage prior to crack appearing

    Votes: 44 18.3%
  • Petrol/Gas : evidence of stone chip or damage prior to crack appearing

    Votes: 58 24.2%
  • No crack

    Votes: 87 36.3%

  • Total voters
    240
A crack appeared on the windshield of my brand new Quartermaster… Overnight. I read this thread and it seems a known issue :( Now I get to test Ineos Service…
View attachment 7898677
Update nearly 3 months after the crack appear: it’s still there.
An out of space call this morning with IA Belgium reseller Hedin:
- No news yet … the manager is still on holidays for two weeks … we don’t know the exact process to contact Ineos … typically they don’t want to take this on warranty …
Me: Have you contacted Ineos yet?
- Not sure … your file is not in our system anymore…

What on earth is this? I’ve been designing service centers for the past 20 years: I’ve seen bad ones but this is another level…
I don’t know if anyone has a direct contact to Ineos so I can escalate this but this is absolutely unacceptable!
MajorB 😤
 
Update nearly 3 months after the crack appear: it’s still there.
An out of space call this morning with IA Belgium reseller Hedin:




What on earth is this? I’ve been designing service centers for the past 20 years: I’ve seen bad ones but this is another level…
I don’t know if anyone has a direct contact to Ineos so I can escalate this but this is absolutely unacceptable!
MajorB 😤

The chat tool on your country website puts you directly in touch with the IA customer care rep/s allocated to your region.
 
Update nearly 3 months after the crack appear: it’s still there.
An out of space call this morning with IA Belgium reseller Hedin:

What on earth is this? I’ve been designing service centers for the past 20 years: I’ve seen bad ones but this is another level…
I don’t know if anyone has a direct contact to Ineos so I can escalate this but this is absolutely unacceptable!
MajorB 😤
@Jean Mercier had a reputation as the Belgian enforcer 😎 perhaps he can weigh in?
 
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