Show us your crack (windshields)

[CRH]

Being a French made vehicle I wonder why they did not use Saint-Gobain Sekurit for the glass?

Because the British can't pronounce it?
We know all the French speak English except when an English speaker approaches, why not just swap all their words to English, and the rest of the world whilst we are at it, will make going on hols much easier for the British
Also, Pilkingtons home of St Helens is just up the road from Runcorn from where Ineos originates and was a shorter drive to make the deal?

 

[HereinDaRockies]

Is it Ineos or is it Pilkington, as they said at the beginning, they would use leaders in their field and we all would have assumed Pilkington would provide a quality product. Sadly not anymore

Doesn’t matter. Ineos does t mske anything.. but it’s all associated with them. It’s like the ps pump issue. No one’s says: “god damn <insert Chinese auto part producer name> for such a shtty ps pump.”

 

[Tazzieman]

Doesn’t matter. Ineos does t mske anything.. but it’s all associated with them. It’s like the ps pump issue. No one’s says: “god damn <insert Chinese auto part producer name> for such a shtty ps pump.”

Pumps are made by Henglong USA
What a great name Trump would get mightily confused by that.

 

[AWo]

Doesn’t matter. Ineos does t mske anything.. but it’s all associated with them. It’s like the ps pump issue. No one’s says: “god damn <insert Chinese auto part producer name> for such a shtty ps pump.”

But Ineos decides where to buy parts...

AWo

 

[Tazzieman]

But Ineos decides where to buy parts...

AWo

The gods decide everything...thus it is written

 

[CRH]

Doesn’t matter. Ineos does t mske anything.. but it’s all associated with them. It’s like the ps pump issue. No one’s says: “god damn <insert Chinese auto part producer name> for such a shtty ps pump.”

You are correct in Ineos is 'to blame'. My point was they intended to get a supposedly good quality supplier and got shafted. That's all.
You only find these issues out after a large scale release, which in motoring production hasn't yet happened. Other manufacturers update/replace suppliers as they improve their cars. It was just a point. No matter how easy we think it is to change supplier, we have no idea about what contracts are signed. We can criticise Ineos or the producer or both, which is more the case. If it had a crappy known engine & gearbox, would we only criticise Ineos or would we mention the engine and gearbox producer.

 

[AWo]

It is not always a matter of good or bad supplier...it is often a matter of how much someone is willing to pay. One supplier can offer a range of qualities. If a supplier, take Magna Steyr for example, puts a development team together, their staffing and results depends heavily on the budget they receive....

AWo

 

[CRH]

It is not always a matter of good or bad supplier...it is often a matter of how much someone is willing to pay. One supplier can offer a range of qualities. If a supplier, take Magna Steyr for example, puts a development team together, their staffing and results depends heavily on the budget they receive....

AWo

That is often the case but suppliers are often offering 'equivalent' which sadly in my industry just means rubbish that the sales guy cons you into believing is the same quality to get the job rather than the customers wanting rubbish.

 

[nuclearbeef]

... why not just swap all their words to English, and the rest of the world whilst we are at it, will make going on hols much easier for the British

Brits (and some other European countries) tried that strategy back in the empire building days.
Could have worked if they hadn't lost the will to rule.

The world would have been more convenient, but I fear, much less interesting.

On the plus side, we wouldn't have to put up with all these arbitrary metric units!!!

 

[Zimm]

That is often the case but suppliers are often offering 'equivalent' which sadly in my industry just means rubbish that the sales guy cons you into believing is the same quality to get the job rather than the customers wanting rubbish.

Unless Ineos was working with the supplier to design the windshield, there's a specification for the bidding suppliers, and if the chosen suppliers product doesn't meet spec, then Ineos needs to deal with it. There's really no scenario whereby anyone but Ineos is at fault. Toyota will often have more than one supplier contacted for a critical part, so one supplier cannot bring production to a halt thru a faulty product or financial difficulties etc.

I have no idea how ineos is contracting with suppiers, I just know it doesnt really matter to me the consumer, because Ineos is responsible. I dont want a sob story, I just want a windshield. Fucking fix your QA.

 

[CRH]

Unless Ineos was working with the supplier to design the windshield, there's a specification for the bidding suppliers, and if the chosen suppliers product doesn't meet spec, then Ineos needs to deal with it. There's really no scenario whereby anyone but Ineos is at fault. Toyota will often have more than one supplier contacted for a critical part, so one supplier cannot bring production to a halt thru a faulty product or financial difficulties etc.

I have no idea how ineos is contracting with suppiers, I just know it doesnt really matter to me the consumer, because Ineos is responsible. I dont want a sob story, I just want a windshield. Fucking fix your QA.

Easier to have multiple suppliers when you are a large producer like Toyota not so when you are just a minor player

 

[HereinDaRockies]

Easier to have multiple suppliers when you are a large producer like Toyota not so when you are just a minor player

As a minor player with a small fleet, it’s also easier to have a more direct and intimate after sales relationship with customers.. but no they act like a cold big player.

Stop being selective in rationalizing Ineos’ failings

 

[DaveB]

Pumps are made by Henglong USA
What a great name Trump would get mightily confused by that.

If it was called Power Steering Pumps of America he would still get confused.

 

[DaveB]

You are correct in Ineos is 'to blame'. My point was they intended to get a supposedly good quality supplier and got shafted. That's all.
You only find these issues out after a large scale release, which in motoring production hasn't yet happened. Other manufacturers update/replace suppliers as they improve their cars. It was just a point. No matter how easy we think it is to change supplier, we have no idea about what contracts are signed. We can criticise Ineos or the producer or both, which is more the case. If it had a crappy known engine & gearbox, would we only criticise Ineos or would we mention the engine and gearbox producer.

Yes.
Imagine if it happened to something like an airbag.
It would probably catch out dozens of manufacturers.

 

[CRH]

Yes.
Imagine if it happened to something like an airbag.
It would probably catch out dozens of manufacturers.

Is that a reference to Toyota and others that had a recall? I remember Toyota having a big recall due to supplier error

 

[CRH]

As a minor player with a small fleet, it’s also easier to have a more direct and intimate after sales relationship with customers.. but no they act like a cold big player.

Stop being selective in rationalizing Ineos’ failings

Agreed with your first paragraph entirely. Your last sentence is not me rationalising Ineos, I rationalise everything and look at it from both sides, I always do and it anoys me, even when i don't agree with my own argument, but if you don't look at it from all sides you can't make an informed decision. If you don't do this then everything you state is biased. If i didn't spend all my life reading about motoring i would expect perfection, but after a lifetime of reading all the woes of other car producers, big or small and startups i didn't expect anything different with regards to early quality. We moan about the simple software but VW's first ID vehicles were woeful and took ages to improve, and not fix entirely, with all kinds of issues.
Again VW, everyone complains about the lack of buttons and the touch heater control but they didn’t listen.
Tesla has an awful reputation for treatment of it's customers and they had terrible quality to start with. After years of producing cars they come up with the Cybertruck that has all kinds of problems.
There are other manufacturers that listen to customers, provide quality vehicles, although none are ever 100% perfect but that is unusual.

I'm not trying to argue with anyone on here or be 0bloody minded and an Ineos fan boy, I'm just being a bit more realistic and understanding.
Ineos was a startup and a lot of work was carried out during the difficult periods of COVID where Europe took away people's liberties and was rushed to market to ensure the whole thing didn't fail.

So, I agree, windscreen is not good enough and way too expensive. Ineos needs to listen to customers and do something about it. Who is to blame is a very complex issue and no matter how much we think we know as experienced customers, sofa commentators or even working in the motoring industry, unless Ineos explain every purchase choices and evaluations of each product and we then compare to another small scale startup, we will never know. Everything else is just speculation.

So, who have I wound up now, sorry.

 

[Max@Johnner]

Not an invitation for our antipodean friends to photograph their arses but rather our windscreens.

I saw a thread on one of the Facebook groups where it seems a common occurrence for a mystery crack to appear in the middle of the bottom edge of the screen. 5 or 6 people reported the exact same thing.

I wasn’t aware of a stone chip but I jumped in one day and saw immediately a 3-4” curving crack that actually follows the shape of the wiper pattern. It’s grown and grown but screen is being replaced tomorrow.

Anyone on here had this?

View attachment 7837313

I have a petrol Trialmaster ( purchased Oct 23') - with less than 7000 miles, I have had three cracked screens with all failing at the bottom edge LHS in the area of the wiper. All failures have happened on 'A' class roads within 20 miles of my home. I'm still waiting for my main dealer in Edinburgh to respond to my complaint. It's either faulty screens or stress cracks. I do not accept this as 'bad luck' ...

 

[CRH]

I have a petrol Trialmaster ( purchased Oct 23') - with less than 7000 miles, I have had three cracked screens with all failing at the bottom edge LHS in the area of the wiper. All failures have happened on 'A' class roads within 20 miles of my home. I'm still waiting for my main dealer in Edinburgh to respond to my complaint. It's either faulty screens or stress cracks. I do not accept this as 'bad luck' ...

That doesn't sound right, if not satisfied with their response I would suggest taking it further and getting some sort of independent professional opinion or ombudsman.