Worldwide Section Guidelines

[Stu_Barnes]

Ok, so a little change from the usual way of things. This forum is for members to post questions to INEOS Automotive for answer by the relevant Dpt.

• please select your geographical area as a prefix.
• pose your question in a respectful manner.
• the usual forum guidelines apply with regards to content and tone
• feel free to post in your native language, but know that your question will be translated with deepl and may lose some clarity

This forum will be monitored and replied to on a rolling basis, (we're still fine tuning this part so please have patience with that) the intention is to have an ongoing constructive dialogue with the manufacturer. The first tranche of questions will be posed to Lynn Calder for a podcast that we are going to record Friday, July 25'th. For this opening round we are going to take the question from each geographical prefix with the most thumbs up as well as a few other things that we would like to discuss. This will be live until the point of recording so it could get interesting.

Stu.

 

[TheDocAUS]

Thank to the Stu and the team, and also INEOS.

 

[Tom D]

Sounds good.
Saves you all asking me LOL.

 

[CrazyOldMan]

This is a fantastic engagement model - very customer-centric for Ineos, and deepest appreciation to the Forum moderators for facilitating.

 

[CRH]

Sounds good.
Saves you all asking me LOL.

I was starting to feel sorry for you and thinking you were probably regretting it as you became the focus of complaints

 

[CRH]

Ok, so a little change from the usual way of things. This forum is for members to post questions to INEOS Automotive for answer by the relevant Dpt.

• please select your geographical area as a prefix.
• pose your question in a respectful manner.
• the usual forum guidelines apply with regards to content and tone
• feel free to post in your native language, but know that your question will be translated with deepl and may lose some clarity

This forum will be monitored and replied to on a rolling basis, (we're still fine tuning this part so please have patience with that) the intention is to have an ongoing constructive dialogue with the manufacturer. The first tranche of questions will be posed to Lynn Calder for a podcast that we are going to record Friday, July 25'th. For this opening round we are going to take the question from each geographical prefix with the most thumbs up as well as a few other things that we would like to discuss. This will be live until the point of recording so it could get interesting.

Stu.

I'm not that savvy on all this. When you say this forum, do you mean that this particular section is for asking questions to Lynn or the forum as a whole, ie. how and where do I ask the questions really not sure how. Also the geographical bit, is that not covered by our details? Trying not to be too dim, but i am!

 

[Stu_Barnes]

The top questions posted here in this area of the forum will be directly asked to Lynn face to face on the podcast.

Geographical prefix gives each respective sales area a seat at the table.

To pose a question, create a new thread in this part of the forum. The button says “post question” instead of create thread. Apply your geographical prefix and bobs your uncle. Then when other members see your question they can give a thumbs up, or not. The one that receives the most positive response from the community will be asked.

 

[Bobcat Sig]

As an example, what would such a post look like?

ETA: I'm seeing the threads now. The forum was directing me to this thread and had not seen it prior. Great work, @Stu_Barnes!

 

[Jean Mercier]

• please select your geographical area as a prefix.

Honestly, I don't see the need to make a differentiation between geographical zones, except for very specific cases.

[EDITED] I would have liked to be able to choose the "Worldwide" possibility for my two questions.

 

[Stu_Barnes]

Exactly. GVM increase not much of an interest in Europe or the Americas but in Australia it’s a different kettle of fish. There will be a lot of overlap I’m sure. We already have 2 about tire pressure sensor coding.

 

[Max]

IMO. A first for the CEO of a modern motor vehicle manufacturer talking directly to a world owner/enthusiast audience. Brilliant, well done
I think all on this forum can put their hands together also, for each other, the members here have made this happen but a big yell out to the vehicle and forum providers, the only reason we are here

 

[Stu_Barnes]

Question to Lynn: can you please make the "engaging the diff locks" process simpler? The nanny system is enoying. At least make it an option.

Questions posted in this thread for INEOS will be throughly ignored. post there here with a new thread

 

[acky]

Thanks @Stu_Barnes by the way big fan of the podcast!

 

[Krabby]

Thanks @Stu_Barnes by the way big fan of the podcast!

That makes one of us.

 

[Russell]

Ok, I’ll give this a go.
My transfer case has a loud whine. It sounds just like diff whine. When my vehicle was new there was a faint whine and they replaced the transfer case.
This replacement transfer case whine has been steadily getting louder and louder, especially between 80km/hr and 110km/hr (50-70mph). It’s trending up, and anyone who has basic common sense, or who has spent years doing vibration monitoring and analysis (me) knows that this means something is wearing out and getting worse.
After many complaints my local Ineos dealer “put ears on it”, presumably microphones or vibration monitoring, on the transfer case and diffs. Shockingly, the service manager said “this is normal for grenadiers so we aren’t going to do anything about it”.
1. If it’s normal, then there is a WAAAY bigger problem to deal with than me.
2. It isn’t “normal”, for a grenadier. I know this because of the loan vehicles I’ve driven, including one with similar km (~25,000) none of them is as loud as mine. One, also an early one, had slight noise. The newest models are quiet, as you’d expect.
3. It isn’t acceptable that a new, modern vehicle has a loud whining noise (apart from me!).

My quandary is what to do. I can’t drive long distances, which is the purpose for which I bought it. I would go insane. Therefore my plans for those holidays are on hold. I must therefore deal with it before the warranty expires. Do Im
A. Find another dealer? Nearest other is 4000 km away.
B. Go to an independent diff & gearbox company and get an analysis and report done, for $ when there’s an obvious problem?
C. Lodge a complaint with consumer affairs?
D. Lodge a complaint with the motor vehicle ombudsman? (Currently favoring)
E. Start a class action?
F. Find a phone number or email address and communicate with Ineos? Tried and couldn’t find. Lodged a questionnaire with specifics and contact information requesting resolution; nothing.
G. New option; put something here on this forum. Potentially a new favourite option.

Incidentally, this issue is preventing me spending money on upgrades like wheels and tyres, racks, holders, batteries and charging etc etc because why bother if I won’t use it and what if they take it back and swap for another one? Either way, it’s put a damper on my enthusiasm. I can’t drive it without getting sad and upset about the whine (daily driver) unless I put the music up loud.

 

[TheDocAUS]

I would be unset as well. Loud whining is NOT normal.

What is the model and build date of your car?

Call the INEOS HQ in Australia and raise your concerns. Tell INEOS your concerns and ask what can they do to address them.

 

[Bushguide]

Can anyone tell me where I parked my Grenadier in this Lost City?

 

[Russell]

I would be unset as well. Loud whining is NOT normal.

What is the model and build date of your car?

Call the INEOS HQ in Australia and raise your concerns. Tell INEOS your concerns and ask what can they do to address them.

Normal one with all the bits equivalent to a Trialmaster (I did a test config and that’s what ended up on the boat). Picked it up 26 September 2023.

 

[TheDocAUS]

Normal one with all the bits equivalent to a Trialmaster (I did a test config and that’s what ended up on the boat). Picked it up 26 September 2023.

Some of the early models had a transfer case replacement, discussed here. Is your VIN low enough?

 

[matt_grenadier]

@Stu_Barnes Good initiative! Where will the podcast be published?