Received Access to Service Manuals today...

[FlyersFan76]

Requested access, sent my registration copy, wait 6 weeks.
All this time, I thought it was automatic for owners to get access to the service manual ...

I didn't even get to the registration/title request phase yet.

 

[crashnburn]

I didn't even get to the registration/title request phase yet.

Send a copy of your registration to customerservice@ineosgrenadier.com to get started.

 

[crashnburn]

Where did you send it? I would like to also get in line.

To this customerservice@ineosgrenadier.com

 

[FlyersFan76]

Send a copy of your registration to customerservice@ineosgrenadier.com to get started.

Thank you,

 

[Leonidas]

Interesting
how much does it cost?

 

[chtucker]

Can someone screen shot how the sensor on the dash in front of the main display secures in? a dome/triangle thing.. Mine is lifting on one side and I want to figure out how to either secure it or snap it back in without having to take it to the dealer.

 

[Brock63]

Where did you send it? I would like to also get in line.

You request access through their site. They send you an email and ask for you to respond with proof of ownership.... I got access 3-4 days after I sent my proof of ownership to email address they provided.

 

[crashnburn]

BTW, I got access less than a week after I submitted the request.
Site wasn't slow for me so far.

 

[Scotty8154]

Registered a request 3 months ago and have never received an email or link to access the service manual. Registered again yesterday.

 

[crashnburn]

Registered a request 3 months ago and have never received an email or link to access the service manual. Registered again yesterday.

Did you email customerservice@ineosgrenadier.com ?

 

[Tazzieman]

I received acknowledgment of a ticket lodged 11th August. Still waiting!

 

[Tenac]

Same still waiting, I don't even remember when I put my request in... lol

 

[Tazzieman]

Same still waiting, I don't even remember when I put my request in... lol

I emailed them, and now I'm the proud owner...
...of a new case number

 

[KBKLR]

I have been waiting 4 week and thought they had forgotten me

I have been waiting longer than that and not a peep so far since I filled out the request. Fingers crossed.

 

[Tazzieman]

I have been waiting longer than that and not a peep so far since I filled out the request. Fingers crossed.

After my reminder email I quickly received a second case number and a few days later a request for a document confirming registration details. And next day
"Thank you very much for contacting INEOS Automotive.

Thank you for your request to access the online Grenadier manuals.
We have successfully received your information, and our team is now processing your request.
Once your account has been created, we will send you a separate email containing your personal login details and instructions on how to access the manuals.
We appreciate your patience and will be in touch as soon as your access is ready.
Please do not hesitate to contact us if you need any further assistance."

 

[HereinDaRockies]

They are such a cluster fk of an operation.

 

[Tazzieman]

They are such a cluster fk of an operation.

Oh I dunno! They have been good to me.
I just don't project ornery old man yells at cloud and threatens legal action vibe - and it seems to work

 

[4x4Brick #1561]

I finally got access in mid January. Submitted initial request and proof of purchase paperwork back in November. Cool manual. Very slow for me and I've tried a number of computers an a mix of browsers. I've got fiber and pretty fast internet so it's not my connection. Could be the delay from Texas to where ever hosted. Anyone get the VIN look up tool to work? Nothing happens on my end when the number is put in and VIN lookup is clicked. No progress bar. Also - Anyone successfully set up a profile? I was hoping to setup my profile so I wouldn't have to fill out the same information every time. But when items do come up - it's pretty cool.

 

[Logsplitter]

I finally got access in mid January. Submitted initial request and proof of purchase paperwork back in November. Cool manual. Very slow for me and I've tried a number of computers an a mix of browsers. I've got fiber and pretty fast internet so it's not my connection. Could be the delay from Texas to where ever hosted. Anyone get the VIN look up tool to work? Nothing happens on my end when the number is put in and VIN lookup is clicked. No progress bar. Also - Anyone successfully set up a profile? I was hoping to setup my profile so I wouldn't have to fill out the same information every time. But when items do come up - it's pretty cool.

It seems to be slow regardless of your internet speed. I’ve not managed the VIN look up to work. I guess we’ve got the basic owners version and dealers/agents get more tools on the portal.

 

[linksK9rig]

It seems to be slow regardless of your internet speed. I’ve not managed the VIN look up to work. I guess we’ve got the basic owners version and dealers/agents get more tools on the portal.

From the looks of it, it’s slow regardless of what country you are in. I initially thought it was just slow due to the server(s) location, it being on your side of the pond.