Letter to Lynne Calder

[IslandFalconer]

Over on Reddit there’s a post from someone who mentions they’re a dealer and that the ADAS update is being rolled out in the US currently

Late model only, anyone with a 24/1 is still SOL It’s getting to be ridiculous at this point.

 

[Tom109]

Thank you again Tom D!

 

[ppearman]

Power steering pump noise.

Yup - that is the wife's only objection to this vehicle.

 

[Tom D]

Yup - that is the wife's only objection to this vehicle.

Mine doesn't do it, never has, is it just certain vehicles that do this?

I meant the power steering noise not your wife by the way...

 

[Baron von Teuchter]

Mine doesn't do it, never has, is it just certain vehicles that do this?

I meant the power steering noise not your wife by the way...

Yup seems to be newer ones only - mine doesn’t do that either

 

[Stu_Barnes]

What about the ADAS update. Why does that never seem to be spoken of. Manuals and scan tools for repair are great but user interface and irritants should have been dealt with. What’s the story on that? Or do we just not talk about that?

That’s been rolled out on the new vehicles now, dealers have the software patch to update them as well. Older ones they’re releasing soon as in imminently. I’m surprised this hasn’t had more chatter about it to be honest.

 

[DenisM]

........................................................... I really don’t understand Ineos or their plan for customer service

My understanding for customer service was along the lines of "we'll give you the workshop manual and you and go DIY if you wish, and we'll honour the warranty as long as you buy your spares through the Ineos distribution channel (dealer/agent)" This was their major point of difference.
Early marketing spiel was that the Grenadier was expected to see a workshop only once a year.... then that changed albeit subtley to suggest that it be a "dealer" workshop. It was strongly implied that any competent workshop could service the vehicle, however it appears the software has been deliberately locked to preclude others servicing the vehicle. Ineos has not invested in the infrastructure, spares supply chain, service network required to achieve this...
Rather than try and conquer 53 countries, satisfy the dozen countries where they're established ...then go and chase orders in far flung places..
Yes, I'm still very happy with my very early purchase... But being an old man in a hurry I just wish they'd get on with it and "answer the mail"... i.e. deliver what they originally promised!

Piece of trivia: The local Subaru dealer where my dear wife has her vehicle serviced, is a multi-brand franchise including an all singing, all dancing array of Chinese electric vehicles. There was a bit of a "kerfuffle" last time we were there...seems one of their techs slipped while holding the diagnostic laptop/tablet device for the EVs. Concrete floors are unforgiving ..."bye bye" EV diagnostic laptop/tablet...total replacement cost: just shy of A$25k according to the Service Adviser....

 

[scottyboy436]

My power steering and I think my car is 681

 

[grenadierguy]

Late model only, anyone with a 24/1 is still SOL It’s getting to be ridiculous at this point.

My sources say it is both MY24 and MY24.5. So no

 

[IslandFalconer]

That’s been rolled out on the new vehicles now, dealers have the software patch to update them as well. Older ones they’re releasing soon as in imminently. I’m surprised this hasn’t had more chatter about it to be honest.

If it’s as “soon” as they’ve been promising it could be another year. And one dealer in the states is stating they are charging for the update. How quaint

 

[CRH]

My understanding for customer service was along the lines of "we'll give you the workshop manual and you and go DIY if you wish, and we'll honour the warranty as long as you buy your spares through the Ineos distribution channel (dealer/agent)" This was their major point of difference.
Early marketing spiel was that the Grenadier was expected to see a workshop only once a year.... then that changed albeit subtley to suggest that it be a "dealer" workshop. It was strongly implied that any competent workshop could service the vehicle, however it appears the software has been deliberately locked to preclude others servicing the vehicle. Ineos has not invested in the infrastructure, spares supply chain, service network required to achieve this...
Rather than try and conquer 53 countries, satisfy the dozen countries where they're established ...then go and chase orders in far flung places..
Yes, I'm still very happy with my very early purchase... But being an old man in a hurry I just wish they'd get on with it and "answer the mail"... i.e. deliver what they originally promised!

Piece of trivia: The local Subaru dealer where my dear wife has her vehicle serviced, is a multi-brand franchise including an all singing, all dancing array of Chinese electric vehicles. There was a bit of a "kerfuffle" last time we were there...seems one of their techs slipped while holding the diagnostic laptop/tablet device for the EVs. Concrete floors are unforgiving ..."bye bye" EV diagnostic laptop/tablet...total replacement cost: just shy of A$25k according to the Service Adviser....

Serves them right for dealing with the