Went to my dealer looking to see if he had any more clue than I when my order was coming (he did not), he pointed to a spreadsheet/portal suggesting there are 14 in Fremantle. Maybe there are a couple hiding or the wharfies have spirited a couple away.......
It strikes me as very odd (actually unbelievable) that our agents don't know if a Grenadier of their client is on a boat or not.
Our agents have all the order details, the VIN and date produced etc.
Upon loading your car onto a RoRo, the INEOS online portal should reflect this key process point and either inform the agent that one of his customers cars is on the way or permit the agent to see this information on-line.
This would keep the agent in the information loop regarding this particular vehicle, allow the agent to have the necessary resources available to prepare the car for the client, based on when the ship is due to arrive in port and transported to the dealer.
If INEOS does NOT advise the agent when their customers car has is loaded on the ship - WHY NOT?
If not, when does INEOS actually advise the agent that a car is one it's way - a month or a week before arrival in port or does the agent just get to work one day and lo and behold a transporter full of Grenadiers appears at their front gate - "Hi, we have a delivery of cars for you" FFS!
My wife ordered a new MB some months ago and the Melbourne MB dealer knows ALL the details, including when car was built, VIN, loaded, name of ship, expected date of arrival in Melbourne etc. etc.
