Dealer instructed to NOT reset service interval by IA corp

[Granite Deer]

I just had my vehicle serviced at the dealership after 6 weeks of ownership. It was a collection of things including: Software update that should have been done before delivery, sticking door handle, whistling HVAC (remains unfixed), plus picking up a couple of accessories.

Upon leaving, I noticed that the “2028 days past due service” alert was still present, which surprised me. I went back and asked. The service rep said that IA corp has asked all dealers to NOT reset service intervals until they understand and have a remedy for the problem. This contrasts some others’ experiences, I believe.

I assume this is because they don’t want to clear a legitimate service reminder as a side effect of clearing these erroneous ones. They have about 80 customers on a call down list for once IA figures out how they want to solve it.

So for now, more silly reminder despite just being in the service bay and getting a software update.

 

[Zenadier]

The main thread on this - New Year Service Overdue Bug - (a big read) -

Thread 'New Year Service Overdue Bug'

Jan 1, 2026

Thank you to the moron software developer at whatever software company that Ineos uses for my new annoying feature after a new year has rolled over /s

service overdue 1899 days

I get it serviced every 5,000km.

• Korg
• bug maintenance new service service overdue software warning
• Replies: 948
• Forum: Electrical, ECU, HVAC, Lights & Infotainment

• 
• 
• 

contains reports from owners describing that dealers are doing as they see fit regarding the Scenario 1 vs. Scenario 2 guidance from Ineos. It is something of a mixed bag; I've not compiled the stats. Some Scenario 2 owners are getting the reset, others are being denied.