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STC still seem to be the best bet, in the central belt at least.
We went to Grange 18 months ago with the intention of buying, after a test drive and many promises we are still awaiting a follow up call back. Have also twice requested parts prices and availability, 12 months ago and 9 months ago, haven't had that call back either or any communication back from emails. Assumed didn't fit the clientele they were after after the first visit, but obviously my telephone demeanour and email approach doesn't fit either!!
Same with me - They keep emailing me saying my service is due (STC did it). When I emailed to get my ADAS reset following a buzzard smashing the windscreen, just radio silence. My office is right by them, but in the end back to STC.
We got the same from Lloyds as that's where we purchased Toots from, I think its just the sales team following up because they get a ping in their calendar as its a year from the sale.
Is Grange a multi franchise dealer? As an outsider in that neck of the woods, just viewing the forum comments, it appears that they treat Grenadier owners as the phelps of the car world.
It does seem odd how some companies treat their customers, is it badly managed so tue employees don't take an interest or are their no mechanisms to help do the job properly. Or are they so overworked by other more profitable brands that the Ineos doesn't get a look in.
