Grange Edinburgh - Looking to add resource

So I called Grange a couple of weeks ago, and I am STILL waiting for them to call back with an appointment for me to get a wee bit of Warranty work done.
After waiting a few days, I called STC. My Grenny is in there Today !!!!! to get the work done.
STC: 1..... Grange: 0

MartinK said:

So I called Grange a couple of weeks ago, and I am STILL waiting for them to call back with an appointment for me to get a wee bit of Warranty work done.
After waiting a few days, I called STC. My Grenny is in there Today !!!!! to get the work done.
STC: 1..... Grange: 0

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STC still seem to be the best bet, in the central belt at least.

MartinK said:

So I called Grange a couple of weeks ago, and I am STILL waiting for them to call back with an appointment for me to get a wee bit of Warranty work done.
After waiting a few days, I called STC. My Grenny is in there Today !!!!! to get the work done.
STC: 1..... Grange: 0

Click to expand...

We went to Grange 18 months ago with the intention of buying, after a test drive and many promises we are still awaiting a follow up call back. Have also twice requested parts prices and availability, 12 months ago and 9 months ago, haven't had that call back either or any communication back from emails. Assumed didn't fit the clientele they were after after the first visit, but obviously my telephone demeanour and email approach doesn't fit either!!

Their loss is STC's gain.

G.

Just back from STC
Fab service
They fixed one of the Warranty issues (one left to do) but also did several Recalls and TSB's that Grange did not do. The Grenny also needed a SW update.
Staggering considering Grange had this car in stock, and only supplied it to me on 17th Oct (6 weeks ago)
I conclude that Grange are totally crap, and not worthy to be an Ineos dealer
They still haven't called back. I won't be going back.

STC: 2 - Grange: 0

Grange are awful , they are impossible to get a hold of , they changed my axle seals , axles came back covered In oil, obviously didn't bother tidying up

MartinK said:

So I called Grange a couple of weeks ago, and I am STILL waiting for them to call back with an appointment for me to get a wee bit of Warranty work done.
After waiting a few days, I called STC. My Grenny is in there Today !!!!! to get the work done.
STC: 1..... Grange: 0

Click to expand...

Same with me - They keep emailing me saying my service is due (STC did it). When I emailed to get my ADAS reset following a buzzard smashing the windscreen, just radio silence. My office is right by them, but in the end back to STC.

Im also getting hassled about my service due from Grange, service was done at Marshalls a few months ago. Grange not on the Ineos system?

KBKLR said:

Im also getting hassled about my service due from Grange, service was done at Marshalls a few months ago. Grange not on the Ineos system?

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We got the same from Lloyds as that's where we purchased Toots from, I think its just the sales team following up because they get a ping in their calendar as its a year from the sale.
Apart from that email there hadn't been any communication from them since we drove away after collection!

Have bought from Arnold Clark before a couple of times and have to say they do follow up a sale and do have an interest, even when the value was a third of Toots.

G

I am hoping I will get a response to the application I made for the maintenance manual a few weeks ago - its been very silent - has anyone received one yet?

KBKLR said:

I am hoping I will get a response to the application I made for the maintenance manual a few weeks ago - its been very silent - has anyone received one yet?

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Yeah I got it - took a few months though!

I actually had a pretty decent experience with Grange for my second service a few weeks back, although I was able too book it in good time and leave it with them for a couple of weeks when I was away on holiday. Service completed along with a number of warranty issues and factory campaigns. Took a little while to find out what was actually done as the service manager wasn’t there when I picked the car up but got there in the end. They even got the NATO socket freed off!

Ironically I have been trying to get my trailer booked in to STC for a service but haven’t been able to get hold of them by phone or email (although haven’t tried overly hard yet).

Get some Alumslip on that cap!