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Warranty work

ADVAW8S

Global Grenadier 0044
Quartermaster Owner
Lifetime Supporter
Founding Guard
Local time
2:30 PM
Joined
Oct 11, 2021
Messages
3,085
Location
WA, USA
On Saturday, I dropped off my QM for warranty work and finish the canopy snaps while I was away for work. I have been impress by Elliott Bay Grenadier service team. They kept me informed everyday with the status of the repairs. The truck is not done but have a loaner ready for me to pick up tomorrow.

Work that was done/needs to be done.
AC: I felt the A/C was working hard to cool down the cabin. I asked them to top off the coolant. They checked and found that my high pressure hose and coolant reservoir tank had leaks. The reservoir tank is backorder but the team is trying to expedite the part.

Safari Windows: I suffered the safari leak and new seals went on.

Software update: I got the software update

Canopy: when the canvas canopy was installed, the instructions were missing the template for the snaps on the back. They got a template and installed the snaps. This should minimize dust in the back.

Great service from EBA Grenadier. Look forward to getting my truck back, hopefully by Friday. I did mentioned that Ineos is willing to take a part of an existing vehicle and install it in my truck. Will see what EBA does.
 
Picked up my truck today. I arrived home last Thursday and EBA was still waiting for a part. EBA gave me a loaner and they said that they had spoken to Ineos about taking the part from a existing vehicle and putting it on mine. On Monday Ineos authorized the swap and the tema got to work. They ran tests on Tuesday and everything worked perfect. Very happy with EBA and everything they did and the daily updates on what was going on with parts and my truck.
 
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