UK Servicing or lack of!!!!

[Jeremy996]

I was going to say, at 700-1000GPB per service, one would think it quite equitable venture a take on being a Gren agent alongside your other business ventures.

Mine have been half that, so it is an hourly rate issue. The difference between BMW/Mercedes/Flash Luxury Car and a Agricultural dealer. (Chandlers are still a service agent, (but getting booked in is hard!)

 

[mcmpddy]

forgive the repeat post here -- but its important to give credit where credit is due

This is a POSITIVE shout out for Adventure Automotive - Northampton.
Some may recall the prop shaft went on my Grenadier a month ago today on the M25 .. to cut to the chase its back today (in pavement Surrey), with the new prop shaft and crossmember, locks changed, airbag replaced (has a fault) .. a couple of other warning lights resolved ..and a service.

Kirsty at Adventure has been brilliant, she must be swamped as I would get responses too email at 22:00 at night !!

 

[Earthwatcher]

Something has to move on the limited servicing options. I'm only looking at a service just now but sooner or later there'll be bigger issues and I want my car to be in safe hands, ideally with someone not a morning's drive away. There just doesn't seem to be any urgency on INEOs's part.

 

[Robert Fox]

Hi all,

Prompted by a service notification on startup today, I began looking into booking the car in for its annual service. Unfortunately, as many of you may also be aware, the dealer network that was in place when I purchased the car back in July 2023 has since either shrunk significantly or disappeared altogether.

I came close to a similar situation last year when I contacted my supplying (and local) dealer. At the time, they were in the process of winding down their relationship with Ineos, but fortunately, they honoured my service request.

With that in mind, I reached out to Ineos Customer Services today for guidance. While they responded quickly, the solution offered was far from ideal, the nearest authorised service centre is a round trip of nearly 300 miles and over six hours of travel time.

Given that I anticipated this issue might arise, I previously contacted Customer Services to recommend a potential service partner in the South East (Surrey) who I felt could offer strong support to owners like myself. I was assured that Ineos was working on revamping its dealer approach and that I’d be contacted in due course. Sadly, that follow-up never came, and the recommended provider also confirmed they hadn’t been approached.

I’ve followed up again with Customer Services today to express my dissatisfaction at being expected to travel such a distance at my own cost and am currently awaiting their response.

Now, don’t get me wrong, I’m aware the vehicle has its quirks (yes, my door catches are still sticky), but I remain invested in the Ineos journey. That said, I’d be lying if I said I wasn’t starting to question my ownership choice… and trying not to open a new tab to browse the latest Land Cruiser or Defender.

Has anyone else experienced similar frustrations with the collapse of the initial dealer network? Would be interested to hear how others are managing.

Many thanks

James

Hi all,

Sadly, I can only agree with James. One would be naive to expect a newly designed vehicle to be without teething problems. However the service dealer network is now very thin on the ground that quoted service appointment dates are up to three months ahead. A specific vehicle has now been off road in a service agent since 30 July awaiting a new front prop shaft, a very common fault and one that according to Ineos should take just over one hour to complete. No courtesy vehicle is available and three completion dates have been stated then missed without any explanation. Communication with the dealer is a frustrating process. Initially I would have unhesitatingly recommended the vehicle to potential purchasers but now decidedly not, with such an inadequate dealer and service set up. We have experience of maintaining Land Rover and Land Cruiser sometimes in remote parts of the world and over many years and have never encountered as situation like this, Disappointing to say the least.

Many thanks

Robert

 

[CountyV8]

Shout out to Dentons in Skipton great service even though I need an overnight stay to use them we’ll worth it

 

[TheDocAUS]

This issue is discussed by Lynn Calder in Part 2 of of the Podcast. It is her No 1 priority, but there will be no overnight miracles.

Thread 'Episode 15 INEOS CEO Lynn Calder Interview Part 2'

Today at 2:07 AM

This is part 2 of a series, we advise to listen to part 1 first.

Join us for the second part of our engaging conversation with Lynn Calder, CEO of INEOS Automotive. We pick up where we left off with Lynn talking about JOB 1 rolling off the production line at Hambach and the team's response to what's next.
In this episode, we discuss dealer networks, servicing partnerships and answer a few of the recent production decisions as well as finally put to bed the question of the Grenadiers RECARO seats and that Jim personally said no vanity mirrors, sorry mum.

#AutomotiveLeadership #Innovation...

• Stu_Barnes
• calder ceo ineos lynn lynn calder
• Replies: 4
• Forum: Grenadier Works Podcast

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