Letter to Lynne Calder

[ECrider]

And even when it goes libve, I won't be excitedly logging on ASAP, unlike the hanging on the phone for hours FOMO my wife experienced , trying to buy tickets for AC/DC .

the only AC/DC fix I'm likely to get for the foreseeable is being 'made' to watch Dallas Cowboy Cheerleaders on Netflix by my two daughters. They always come out to Thunderstruck.
oh well

 

[OGrid]

There is a parts warehouse in Melbourne, which according to Justin Hocevar is well, and probably, overstocked. Justin does however concede that the parts mix may not be perfect.

My vehicle has been off the road now for two full weeks unfortunately, and continues to be.

Awaiting a part to rectify a turbo oil feed issue.

I can get a part from Amazon in Germany in less than a week, delivered, to my door. Just saying.

 

[Tom D]

My vehicle has been off the road now for two full weeks unfortunately, and continues to be.

Awaiting a part to rectify a turbo oil feed issue.

I can get a part from Amazon in Germany in less than a week, delivered, to my door. Just saying.

At that stage I’d be doing a bodge fix on the broken hose..

 

[CountyV8]

Oh and if poss include I need to reverse a trailer or just reverse with the door open please.
Why? because over. the past 30 years reversing long trailers in fields or off road you need to have a look .

 

[Jiman01]

Oh and if poss include I need to reverse a trailer or just reverse with the door open please.
Why? because over. the past 30 years reversing long trailers in fields or off road you need to have a look .

You can do that already…forward and backwards.

I will say sometimes in forward, it will go back to Park, but it just requires a second shift to Drive to continue forward. 90% of the time it will not shift into Park. I’ve never had the truck shift into P from Reverse.

 

[ryket]

25000 excited subscribers won’t deny service if it’s not 1979. Thats was one of the responses I thought was weird.

It depends on how much processing the system does in response to requests, and what the design constraints were. Enterprise software isn't usually very efficient (because it doesn't have to be) and is designed for a small number of concurrent users.

Also it sounds like they have to create user accounts manually.

I can absolutely believe that 25,000 extra users is gonna cause problems for them.

 

[CountyV8]

You can do that already…forward and backwards.

I will say sometimes in forward, it will go back to Park, but it just requires a second shift to Drive to continue forward. 90% of the time it will not shift into Park. I’ve never had the truck shift into P from Reverse.

I dont fancy banging into park with a loaded trailer on an incline

 

[bakepl]

It depends on how much processing the system does in response to requests, and what the design constraints were. Enterprise software isn't usually very efficient (because it doesn't have to be) and is designed for a small number of concurrent users.

Also it sounds like they have to create user accounts manually.

I can absolutely believe that 25,000 extra users is gonna cause problems for them.

Perhaps this is the case but never the less it was promised as a significant feature their early campaign to generate sales and as such one could expect it would have been sufficiently planned and funded for at the start of that campaign. It tipped me over into a purchase on the understanding the promise would be delivered and I can only assume there would be many more sales now if the promise had eventuated. Crikey, imagine a world where any remote service centre could gain ready access to service/repair manuals. With the exception of the manuals it's certainly lived up to my expectations and does what it says out of the box.

 

[MattA]

Perhaps this is the case but never the less it was promised as a significant feature their early campaign to generate sales and as such one could expect it would have been sufficiently planned and funded for at the start of that campaign. It tipped me over into a purchase on the understanding the promise would be delivered and I can only assume there would be many more sales now if the promise had eventuated. Crikey, imagine a world where any remote service centre could gain ready access to service/repair manuals. With the exception of the manuals it's certainly lived up to my expectations and does what it says out of the box.

It’s tipped me not to buy , that and water leaks , those 2 are just to much for what the car costs so until they are totally resolved there is definitely no purchase for me

 

[pete54]

I dont fancy banging into park with a loaded trailer on an incline

Doesn’t off road mode allow you to do this? I haven’t tried it mind but think it allows you to drive with a door open.

 

[ryket]

Perhaps this is the case but never the less it was promised as a significant feature their early campaign to generate sales and as such one could expect it would have been sufficiently planned and funded for at the start of that campaign. It tipped me over into a purchase on the understanding the promise would be delivered and I can only assume there would be many more sales now if the promise had eventuated. Crikey, imagine a world where any remote service centre could gain ready access to service/repair manuals. With the exception of the manuals it's certainly lived up to my expectations and does what it says out of the box.

The thing is... the promise for online access was probably made up by some random marketing person who didn't know what they were talking about. They were basically promising everyone a free pony. Now the rest of the company is running around trying to deliver on a feature that wasn't in scope. It may even be a licensing problem for the software they're using.

I'm not excusing them - they made the promise and they should deliver on it, or at least provide a PDF manual. We NEED a repair manual. But I can see why it's difficult.

 

[DenisM]

The thing is... the promise for online access was probably made up by some random marketing person who didn't know what they were talking about. They were basically promising everyone a free pony. Now the rest of the company is running around trying to deliver on a feature that wasn't in scope. It may even be a licensing problem for the software they're using.

I'm not excusing them - they made the promise and they should deliver on it, or at least provide a PDF manual. We NEED a repair manual. But I can see why it's difficult.

actually, it was not random .... in the very early days attending events where we got to ride in the early prototype, the Ineos marketing and engineering folk in attendance were keen to emphasise this feature as a 'point of difference'....

 

[OGrid]

At that stage I’d be doing a bodge fix on the broken hose..

Unfortunately they (dealer) have the vehicle.

 

[Max]

Unfortunately they (dealer) have the vehicle.

Was it a leak or a weep? I drove mine with a weep for over three weeks waiting for the part...it would weep maybe two drops a day onto the carport floor. I carried a Litre of oil and fortunately I have a dipstick[diesel], not one issue

 

[Max]

actually, it was not random .... in the very early days attending events where we got to ride in the early prototype, the Ineos marketing and engineering folk in attendance were keen to emphasise this feature as a 'point of difference'....

Spot on, and the big point here is they never and would not have been able to say when it was going to arrive in what ever form. I honestly believed it could have been after my warranty has run out. So as far as I am concerned it is coming earlier and IMO I would use it for an urgent fix or bush fix to get back home or to the Agent for repairs. After warranty open slather.

 

[OGrid]

Was it a leak or a weep? I drove mine with a weep for over three weeks waiting for the part...it would weep maybe two drops a day onto the carport floor. I carried a Litre of oil and fortunately I have a dipstick[diesel], not one issue

Leak.
I noticed smoke billowing out of my engine bay while waiting at an intersection (I initially thought engine bay fire there was that much).

 

[MattA]

The whole line of the network being overloaded by the service manual use is a load of crap.
When you buy the car you are given, or even sold a file, USB stick whatever that has all the basic service details and given options for OBD readers you can buy.
People who make excuses are just playing games

 

[CountyV8]

Can we have it so the rear interior lights don’t illuminate all the Tim the doors are open I.e. follow the overhead switch panel logic.